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The staff was rude violent very unprofessional made untrue assumptions called police lied to them the very worst travel experience ever. I am joining the travel industry and this was a test of what hotels I’d like to promote they failed terribly discrimination

I stayed a full week at Casa de La Mantilla, and it was so serene. The hotel staff are all extremely polite, helpful, and accommodating. Every morning there was a breakfast buffet and additional breakfast items were available for ordering as well. I enjoyed exploring the hotel. There is a beautiful rooftop space that overlooks the surrounding areas and it is very beautiful. There is also a Jacuzzi on the rooftop, which is nice. This property has a pool as well, however, I didn’t make it to the pool during this trip. The rooms were very beautiful with the balcony, and I truly enjoyed stepping out on the balcony every day to overlook the streets below me. The housekeeping was amazing and our rooms were very clean. The housekeeper also provided us with extra linens and towels that we needed throughout the duration of our stay. Every staff member at Casa de la Mantilla provides top tier service. Kevin was assisting us in the mornings with breakfast, he was phenomenal! All in all I had a wonderful stay at Casa De la Mantilla and I would definitely return again.

Lovely boutique hotel with perfect location and the kindest staff!

Great location, check in was professional, room very nice.

This boutique hotel was exactly what we were looking for. It's located in the old city, right in the midst of fantastic restaurants, music venues, coffee shops, museums, and more. The small hotel boasts a "Moorish" design with white plaster walls and stunning custom decor, a rarity in North American hotels. The staff were all very friendly and helpful in arranging tours, recommending restaurants, coffee shops, museums, and more. The front desk personnel spoke very clear English, which was always helpful. However, I must mention one issue that greatly upset us during our stay. We met up with a friend of a friend, a tour guide in Cartagena, who joined us at the hotel for a drink and to share some photos of our trip to Hungary. Upon leaving for dinner with said friend, the front desk agent (just doing his job) informed us of a $300,000 pesos charge (about $100) for having an unregistered guest in our room. The hotel was adamant about this charge, even though it was mentioned in our guest information, all in Spanish, with no explicit explanation of this peculiar policy. Needless to say, we were not happy about this unexpected charge. It's unfortunate that such cash grabs are commonplace for certain hotels in Colombia, and it significantly tainted our overall experience.

The people and staff are amazing, they were super helpful, available and caring. The only down it was the contraction of the supermarket that was under construction and they were working 24 hours a day for 3 nights of our stay.

Front office staff absolutely amazing. Rooms are amazing and the pools are super clean. The only wrinkle is the Morning Restaurant staff, the ladies do not look happy working there. You can tell by the way the deliver your food and their attitudes are written all over their face.

Please be aware going in that you’re staying in a building erected in the 1600s. For me, that was part of the charm. The owner and the staff are all pleasant and welcoming! No elevators but staff is eager to transport your luggage. Two pools, both tiny but I had them all to myself. Try to avoid the Luisa room. The hotel’s neighbours hold pool parties right outside your window. One party STARTED at 3am! Other than that, a very pleasant stay inside the walled city!

A very beautiful place, has two pools which are very small though but if you need to refresh yourself it is enough. The bed was extremely comfortable. Everything was super clean and the staff very friendly. Breakfast which is included in the price was also very delicious. The location is perfect, right in the city center.

I very much enjoyed staying at the hotel. I was with two friends, who stayed in another room. It was very impressed with the staff. Gina, at the front desk was very helpful with helping to get rides to places we needed to go. She also speaks English, which helps with people like me who are not very knowledgeable with Spanish. The staff was very friendly. The breakfast was delicious, and one of the restaurant waitresses knew I liked coffee early, before breakfast, so she started bringing me my coffee to my room. Very nice.

I very much enjoyed staying at the hotel. I was with two friends, who stayed in another room. It was very impressed with the staff. Gina, at the front desk was very helpful with helping to get rides to places we needed to go. She also speaks English, which helps with people like me who are not very knowledgeable with Spanish. The staff was very friendly. The breakfast was delicious, and one of the restaurant waitresses knew I liked coffee early, before breakfast, so she started bringing me my coffee to my room. Very nice.

The room smelled moldy and was really hard to regulate the temperature. Also, the property threatened to cancel our reservation unless we paid in advance (unlike stated in the Expedia reservation) and provided a credit card. Then, upon checkout, we had them arrange transportation for us to the airport in advance and while telling us “it’s hard to get taxis” as we are waiting they gave our taxi to another guest who just came and asked for a taxi, when we had requested a car for 15 minutes prior (in the morning).

The room smelled moldy and was really hard to regulate the temperature. Also, the property threatened to cancel our reservation unless we paid in advance (unlike stated in the Expedia reservation) and provided a credit card. Then, upon checkout, we had them arrange transportation for us to the airport in advance and while telling us “it’s hard to get taxis” as we are waiting they gave our taxi to another guest who just came and asked for a taxi, when we had requested a car for 15 minutes prior (in the morning).

Great property, very well located in the center of the old town.

Unbeatable location! Right in the middle of the walled city and walking distance to everything within the old town. Service was great and the convenience of included breakfast is a plus too. The 2 pools are small but with the sweltering heat and humidity you’ll be glad to have them since this is a historic district and not too many hotels have pools. My only “complaint”, if you will, is that my room didn’t have any storage besides a tiny closet so it would be very uncomfortable to accommodate 2 people here. If I ever fo back to Cartagena I would definitely stay here again!

Wonderful and very moderately priced B&B in the heart of the Old City. The property is a Superb and Impeccable gem with two splash pools and a great staff.

Wonderful and very moderately priced B&B in the heart of the Old City. The property is a Superb and Impeccable gem with two splash pools and a great staff.

I travelled to Cartagena with my daughter and had an absolutely amazing time. The location in the walled city was perfect , walking distance to so many places, check out Getsemani. You must try the Arepas off the street vendors, so yummy (.80 cents ). We felt safe walking around endlessly. If you want to use a tour and excursions company, use the one just outside the front door to the left, very honest, we did a bus trip for the day to Playa Blanca, Baru and it was $15, including lunch and 1 hour open bar,. This guest house was perfect for our needs, very comfortable and super clean, we had the best shower ever ( roofless) your view was up to the open sky (interesting). Loved it ! Small roof top area for sitting and lounging with out door shower. Sitting areas on every floor, bathrooms available on every floor, breakfast was made to order, soup, arepas, eggs, toast, rolls, fresh fruit , fresh juice and coffee or tea served with a smile. The price is very reasonable. (taxi from airport $15.00 plus tip). I plan on returning next February 2020 and will stay there. I recommend this place. My sincere thanks to everyone at Estancia De La Mantilla, you made me want to return,

I travelled to Cartagena with my daughter and had an absolutely amazing time. The location in the walled city was perfect , walking distance to so many places, check out Getsemani. You must try the Arepas off the street vendors, so yummy (.80 cents ). We felt safe walking around endlessly. If you want to use a tour and excursions company, use the one just outside the front door to the left, very honest, we did a bus trip for the day to Playa Blanca, Baru and it was $15, including lunch and 1 hour open bar,. This guest house was perfect for our needs, very comfortable and super clean, we had the best shower ever ( roofless) your view was up to the open sky (interesting). Loved it ! Small roof top area for sitting and lounging with out door shower. Sitting areas on every floor, bathrooms available on every floor, breakfast was made to order, soup, arepas, eggs, toast, rolls, fresh fruit , fresh juice and coffee or tea served with a smile. The price is very reasonable. (taxi from airport $15.00 plus tip). I plan on returning next February 2020 and will stay there. I recommend this place. My sincere thanks to everyone at Estancia De La Mantilla, you made me want to return, 👍