The pool leading directly up to the room was by far the best feature. Staff was friendly and helpful. Place is Chinese owned and geared to Chinese guests so the cuisine is somewhat limited. AC struggled to work a bit but worked for the most part. All in all we enjoyed our stay and would come back as the price was reasonable.

Worst experience ever in Panglao! We moved 4 times to 4 different rooms on the first night at almost 11pm due to shower handle broken, no hot water, AC pipes leaking in the room, ants everywhere (ant path from ground to inside the AC). On the first night, the reception even suggested us to sleep in one room and shower with hot water in the other room when they still had vacant rooms. This caused so much inconvenience to us! I wouldn’t believe they suggested this to be a solution. Second day, as soon as we finished our tour during the day, when we came back, they told us one of the rooms is fixed and had staff following us, seemed rushing us to swap the room. Third day, there was a thunderstorm at night. When we went back to resort after dinner, it was dark everywhere. They didn’t advise us power was out, or what’s going on until we asked the reception. They told us there’s no backup power and we could only wait. I can’t believe the resort would have no emergency power and let the residents to wait at 10pm outside the room. We went to a restaurant earlier on the day, even the restaurant had back-up emergency power. It was the last night we stayed there and we had to pack in the dark. Experience is pretty horrible (pool with LED got lots of insects inside, not sure if it’s cleaned, water is circulating but the big pool is fine, good for a swim). Overall would not recommend staying in the resort.

We were there 5 days no hot water I raised it twice with reception then gave up, ants in the room and stray cats crapping in the resort. Staff were excellent food over priced as we compared it with Alona Beach. I could not orfer french fries or any seafood as NO STOCK day after day. The pool was clean, the food was good, AIRCRAFT noise frequently, we are stopping at Alona Beach next time as its 150 passo every time you want to travel to get food or withdraw money. The rate was very good but too far away from essentials. This is what we experienced!!

Don’t be fooled by the pictures. It is a facade to make you like it. They like your money but it is the nastiest, dirtiest place. My husband killed a spider hanging in the room. They don’t let you refund the money. They get out of it. After one night because we came late that day. The next day early am we packed our things and headed for a different resort but they will not give your refund after a bad experience in their rooms. People yelling everywhere. You can’t sleep and relax good. Again, don’t be fooled by the pictures. Stay out of this hotel. You will do yourselves favor!

sewage smells in the bathroom intermittent hot water

There are many places that offers more value for money. Not really clean, gives a worn down impression and only chinese writing on tv. The staff in the reception was nice and smiling.

This resort provided inaccurate information regarding their internet connectivity, which was a crucial factor for us as we all work remotely. We chose this resort based on their assurance of strong internet in all rooms. Our attempts to address this issue with the General Manager, Juliana Fu, were unsuccessful as she was often unavailable due to her diving activities. The assistant manager was also instructed not to assist us any further. Frustrated by the lack of cooperation, we were compelled to report this matter to the nearest police station and barangay authorities. Furthermore, there was an attempt to charge us for relocating to a different room, which we had not agreed to. Fortunately, I reached out to Expedia's manager, who provided us with assistance and support.

Very Friendly Staff