We liked our short (family-)stay very much. Very nice designed and well maintained/finished rooms/hotel. Points of improvement: - no English-speaking staff at the breakfast (unfortunately I don’t speak Spanish (yet)) - not enough staff for the breakfast service Other than that a very nice hotel in the heart of Bilbao.

Room was spacious and beds very comfortable. However, we were not aware that the august festival in 2nd half of August , would involve us being kept awake until1.30am the first night and 3am the second night when the music ended. Hotel is very central- roads closed for festival- but a stage ( 1 of several in the city) had been erected beneath our bedroom window- it was literally like being in the middle of a rock concert!! Pretty horrendous! Noise level unlike anything ever experienced. We demanded a discount but it had really affected our stay which was upsetting and hotel as an anniversary treat - definitely not cheap to start with! Ignoring that, sleepy eyed we enjoyed breakfast /bar on the roof terrace - good and fresh selection for breakfast and hot dishes cooked on request.

This place has clean, sophisticated rooms. Excellent breakfast selection. Small downside that parking offsite at a 3rd party parking lot.

Good hotel in a very convenient location. Parking is available in a lot a few blocks away The hotel provides a discount voucher for overnight parking

Lovely service. Rooms a bit dated.

Great location and staff

Worth a stay.

The elevators need to be reconfigured so that it asks how many people are riding on it when swiping the room key. It would assign 1-20 people and the max per elevator realistically is 6-8. Breakfast was also cold, but staff were pleasant.

We enjoyed our room and Jon was gracious and efficient at check in. He explained that our room would be delayed in check in due several employees being out but assured us that everything would be good in an hour. We took the opportunity to get to know the property with there beautiful gym, roof top restaurant bar, massages, pool. Just a great property and location. Jon did a great job!

The staff went on strike the day we got there. The AC broke and there was no one to help fix. The staff was protesting out front of the hotel the entire time. I’ve requested a full refund.

The service at the rooftop bar and for the breakfast was terrible. Too forever to get a drink, never check if we wanted another, tables around us were all dirty and attitude behind the bar was nasty. For the breakfast only one server taking orders and nothing was smooth, never seeing this in a five stars hotel.

Good location for walking and transport. Not really 5 star facilities. Housekeeping was extremely poor ,missing towels several days, room never hoovered in a week stay. Roof terrace bar very shabby, dirty, worn furniture. Wanted €20 to use the pool. No apologies when complained about housekeeping. Could not even be bothered to ask if we had a good stay on checkout.

This hotel was perfect. The staff are very friendly and helpful. The rooms are clean and elegant. The management is very helpful with any inquiries.

Well located, quiet and friendly staff

We loved the location and the room was nice. To access the pool and sauna there is an extra charge, which wasn't clear during booking. The staff are very nice and helpful.

First room was great but very loud as next to street, the switched me too a higher level but room was a level lower The restaurant is amazing Great location

Only spent one night. Would loved to have stayed longer.

The hotel is located right in the heart of Bilbao on a large crossroads, making easy access to attractions and the Guggenheim museum. We were lucky enough to be upgraded, the room was spacious, nice sized bathroom and sat over the entrance. This made it a little noisy at night with passer by shouting but only disturbed our sleep a little. The staff were super helpful and friendly. The museum is the main attraction in the city, we also took a boat ride and travelled on the Funicular for fantastic views over Bilbao.

Superb hotel right in the center of the city. Everything is 5 Stars, the room, comfortable bed, helpful reception staff and good bar on the top floor.

Suited our needs perfectly

Nice Restaurant. The Reception as I am check in has recommend me the Restaurant. It is a very nice Restaurant and very delicious.

Excellent dining , very clean and comfortable. Staff very friendly and helpful .

The room was amazing, the view was beautiful, the staff were very friendly and helpful, the location was perfect. In summary the best hotel in town don’t look anywhere else.

We were given an opportunity to upgrade to a junior suite for 5 euro per night before our arrival which was a great deal. Imagine our surprise when we arrived to find out we had been upgraded to a suite!! From the photos it looks like all the rooms share the same standard of decor and fittings which are stylish and contemporary. Check in, spa and breakfast service staff were all fantastic. Pool and sauna area are nice and relaxing after a long day walking. The hotel is a good all-rounder and any not so great reviews don’t seem justified. Any initial opening teething issues seem to have been long resolved. I don’t mind paying a little extra for the spa as I’m assuming it helps to keep the room costs down for those who don’t want to use it. You will or almost have the place to yourself so it’s worth paying. Breakfast options are good and thankfully the coffee was not a nespresso machine like other seemingly 5star places I’ve stayed. We had to get pillows and duvet changed from feather to hypoallergenic as I forgot to ask at initial reservation. This was done swiftly and without being made to feel like it was a hassle. I’m not a morning person at all so I must say a big thank you to breakfast service team for making me feel chilled and relaxed and having genuine kind smiles on their faces when I was trying to wake up. My partner works in hospitality so I appreciate how hard the people are working to provide the level of service we received. Thanks for a wonderful stay

Great location in Bilbao. Room is well-appointed, especially the bathroom. It's always nice to have two sinks when traveling with a partner. Being able to screencast to the tv was nice. The rooftop bar is lovely, it was a little chilly at night, so we couldn't stay as long as we would have liked. Staff were extremely friendly and seemed to enjoy their jobs.

The final stop on our 3 month trip around Europe, and slightly disappointing for a ‘5*’ Nothing bad, not nothing great. As a gold member I was given a voucher to enjoy a roof top drink, but was only allowed a very limited selection of drinks, not even a cheap cava included. Not the service you’d expect from a 5* but the staff were limited by hotel rules.

Loved my stay at the Raddison Collection Bilbao. Excellent location and super friendly staff. Restaurant, gym, room were all excellent. Dining at the onsite ENEKO restaurant was superb! Thank you.

Rooftop breakfast area very peaceful and staff very friendly

Accommodations are nice and location is good. Staff are somewhat less than friendly/helpful and housekeeping is problematic. We had two very dirty teapots, didn’t get basics like washlclothes or glasses replenished and had to call and ask for them every day. They also take control of the AC at night and the rooms get very hot. I wouldn’t stay there again despite the nice rooms and rooftop bar due to staff and housekeeping issues. We had to call or stop at the desk multiple times per day to get basics that were supposed to be supplied to us. One call we had to request 5 things…just became the daily ritual.

Great service, staff friendly, rooms big and brand new, definitely will return!

The staff were great and the location was great. The only issue I had was that it was a weekend and there was a fair amount of street noise.

Jon was so gracious and accommodating! He took great care of us when our shower wasn’t working properly. We felt very pampered at this lovely hotel.