The hotel design is rather new and it is very clean. Room as per description.

The location is abit far from town

Location is quite central with nearby eateries within easy reach

We arrived at 1pm and although our room was ready, we were not allowed to check into the room. If we want to, we have to pay extra charges of around RM30+. However, since our room is ready, we can go in at 2pm. For the sake of good customer service, I do not see the rationale of letting the guest wait in the lobby for 1 hour even though the room was ready for occupation. We just like to drop our luggage, freshen up a bit and go explore the city. Certainly for that 1 hour or less, we are not going to rack up utilities amounting to RM30!! Also, the soundproofing is very bad. Could not sleep well at night due to the constant noise coming from rooms next to and above us.

Comfortable close to airport

No window

Room is spacious. Bed and pillows are very comfy! Hard to find good pillows nowadays at hotels/ airbnbs. Bathroom looks marvellous. Large enough equipped with combined hair/ body shower gel. Tooth brush and paste is provided too. Even got shaving kit which is a bonus! Internet is excellent. There are reviews saying some rooms are noisy due to lack sound proof. But ours is perfect. Had a sound sleep for all of us. Drink water is provided inside room with small fridge and kettle. Easy to get Grab transport. Didn’t get to check their cafe/ eatery place as opens at 9am and when we arrived late evening, we were too full. So maybe next time. Receptionists are friendly bunch. Keep up the good work, ladies! Highly recommended as quite a brand new boutique hotel.

Not I can think of.

The cleanliness, spacious and quiet of the hotel. It has a lot of privacy.

I don’t have so far. But it has 2 points: 1. Should notify the guests about the water heater shower should switch on before showering. I had 2 cold showers during the 2 nights stay. I was only being informed the switch need to be turned on while I checked out. 2. The deposit collected with credit card only refund after 14 days is a way of too long to hold. The deposit should be refunded after room check out without any damaged or loss. Mostly the hotels will void it immediately during the check out done. The hotel should take this into account.

SPACE ROOM AND IT IS VERY CLEAN AND COMFORT AND NEAR TO TANJONG ARU BEACH & AIRPORT KK

A BIT FAR AWAY FROM TOWN BUT CAN GET GRAB EASILY .

clean and spacious rooms

the sound proofing is not very good

Location was good and accessible.

On the first night that I checked in, I was given a room that had a lingering durian smell in the fridge. As I’m not a durian fan, this was quite uncomfortable for me. I then asked a staff if anything could be done but the staff told me that because it was late (11pm us pm) housekeeping was not available. There was also no alternative room. I’m glad that the staff went out of his way to buy a refresher so that I could sleep okay but essentially this meant I could not use the fridge during my stay. I guess two points to consider: 1. Can there be better allocation of housekeeping staff /resources to help staff manage this sort of unwelcome situations ? 2. Not sure about how the hotel feels about enforcing no durians in rooms but I can imagine that it would be quite uncomfortable for other non locals who are not fans to experience this.