Convenient, easy access, safe. Hard to get transportation after 10 at night. Not impossible just hard

The staffs were courteous and pleasant. Free drink and coffee provided. The rooms are a bit clean. Beds are comfy. It's a safe neighborhood. Not many choices of restaurants and stores are within a walking distance. However, the place is satisfactory.

Outside of the small bathrooms the place is fabulous. It’s only 7 blocks from the main square. The staff is friendly and very helpful. They have outside seating. Don’t listen to the reviews about it being in an unsafe area. Me and my son walked it daily and at night as well never had any issues with anyone.

The staff was VERY friendly and accommodating. They helped us book daily tours that picked us up and dropped us off at the doorstep of the hotel. Only issues were: the restroom smelled like urine. . .we went to the store close by, got gloves and a bottle of bleach and washed the entire restroom, which while it was simple enough, it wasnt something Id say is ideal to have to do when on vacation. The other concern was that when it does rain, there is significant flooding in all the surrpunding streets so we walked in 10 inches of rain water that flooded the streets. So if youre going during the rainy season, be mindful of that. Everything else was good. They had purified water available 24/7, as well as coffee and a microwave. The AC in the rooms was phenomenal. They did have internet, it worked just fine in the desktop/phones. Overall, I would recommend as a decent accommodation, that gets the job done.

The good: The staff are nice and helpful, the AC works really well, and they have cold and hot water as well as coffee available at the lobby at all times. The bad: depending on the room, it can be noisy due to traffic, the toilet seats don't have enough room to sit comfortably since they face the wall with only inches of leg room, and the Internet can be unreliable

Good AC but noisy with awfully crammed toilet seats.

The bathroom is by far the smallest I have ever seen, by far! Sitting on the toilet is nearly impossible. When taking a shower EVERY THING in the bathroom gets wet since there is no wall or curtain. Area is very old and not safe to walk around in at night. On our last day someone knocked on the door and informed us that we were not allowed to leave due to a wreck in the parking lot. He claimed to be the police and said that if we left the hotel we would be shot. Seemed very suspicious that he targeted the Americans room. And the front desk clerk acted like he didn't know the guy was in the building despite watching the security cameras. Will never stay here or anywhere even close to thia hotel in the future. Stay in North Merida it is beautiful and safe.

The personnel is very friendly . My room was very clean. .I loved