The Holiday Inn Express NE Philadelphia/Bensalem is not a hotel; it’s a poorly managed disaster. If you’re considering staying here, don’t. Pitch a tent at a gas station instead—you’ll have better service and fewer headaches. The one pro? The breakfast wasn’t terrible. But everything else? A nightmare. The entire hotel reeks of marijuana, with guests treating their rooms like permanent apartments, complete with welcome mats. Room 316? A health hazard. The bathtub didn’t drain, forcing speed showers or standing in ankle-deep mystery water. The air conditioning rattled like it was falling apart, and the bathroom fan? Useless, moldy, and screeching. Saturday night, our room keys stopped working, forcing us to drag our exhausted child to the lobby. The front desk employee brushed it off with, “Oh, this just happens,” handed us one working key, and ignored the rest. When I called to complain, she hung up on me repeatedly. I had to confront her in the lobby, where she called her manager on her personal cell. The manager? Yelled at me like I caused the issues. By Tuesday, the same manager escalated the situation. After refusing to fix anything or address her staff’s behavior, she claimed I was the problem, asked me to leave, and denied a refund. The police had to get involved before I finally got my refund. Save yourself the misery and stay somewhere else instead.

Adequate. Staff was friendly and helpful, and furnishings were new and in very good condition; bed linens were OK. But the building clearly did not receive a renovation at the same time as the remodel. So the walls and doors as well as infrastructure (a/c and heating units, elevators) are pretty rough. Room was fundamentally clean, but carpet was stained in multiple places, sink and shower unit seals looked moldy. Rough, thin facial and toilet tissue. Not a good value.

Very comfortable. Liked the separate bedroom. Oksana at the front desk was great.

Sofa bed uncomfortable, but had worse. Food crumbs in sofa bed when opening it. Long hair in bed. Housekeeping needs to step up their game

Great jetted tub!

Bathroom was not cleaned very well and extremely small. Dirty walls, floors, and tub.

It was ok, room need to be thoroughly cleaned

Rena was extremely friendly and helpful.