Staff was extremely helpful and friendly. Room was comfortable and clean. Great location just a block from the High Street Underground Station. I felt very safe walking in the area.

Our room had mould and no air vents on the windows. The bathroom had poor ventilation and the fan was fixed poorly not even fitted correctly just slapped some plasterboard on top of another board instead of fitting it correctly. We had to call maintenance as the bath plug was broke and they even couldn’t believe what they were seeing.

I had a good stay. Can’t beat the location! My room was on the first floor and noisy til about 10 or 11pm due to a “Caribbean Night” in the dining room on my first two nights stay. Usually not a problem but the bass was loud and I was tired and wanted to sleep early and wasn’t notified about the noise/party. It was clean and cozy. Only other issue is when I arrived the heat was on max and it was so hot in my room. Once I turned it down about 10 degrees C and opened the window it was perfect!

The hotel is nice, but had a hard life. Room needs repairs and upkeeping.

There was a party at the hotel which didn’t end til 1am. I could hear and feel the music through my room. I didn’t get to seep til half 1. I rang reception twice at 11:30pm and 12:20am and they said the party would be over soon. Instead of depending the rest of the day sight seeing we checked out and drive 3 hours home as we just wanted to get some rest. Really disappointed as the hotel was lovely .

The room was ok in terms of amenities and bed for a one night stay. On the smaller side but has a little sofa fitted in so not bad. Location is great for a London visit, being 5 minutes from Kensington undergroung and the bus stops on the high street. There is Waitroise 10 minutes walk. Staff are friendly and helpful. But, The room is in desperate need for deep cleaning and renovation. The carpet is not the cleanest, has stains on the side and the wall, and the phone has layers of dirt. The phone line did not work great either as the receptionist did not hear what i was saying and just hung up. They don't provide complementary drinking water bottles. The sofas in the lobby unfortunately are worn out and stained as well. Overall if you really don't have to, look for better options worth this money.

The welcome and check-in were really friendly and excellent. Location of hotel was brilliant. Breakfasts were really first class. We will definitely stay there again.

Room was small and clean. Great price with breakfast included..lovely friendly place. Will look out for that again thank you.