A beautiful grand dame of a hotel. It could benefit from an upgrade in the lobby and hallways. We had a junior suite facing the city. Noise from the street and nearby party was quite annoying, so chose a lake view room. The pool and spa were lovely, the kids had a great time! Very friendly staff, and situated in a great location to explore the old town.

The service was superb and above all the great stuff stood Pier the concierge So knowledgeable and patient The room was excellent beautiful view of the lake and all new species furniture made our stay enjoyable Food was delicious and plenty I wish for myself to come back to this hote

Only a one night stay. Property itself is a classic grand European city centre hotel. Staff excellent in every way - even sorted my squeaky suitcase wheel before I left. Breakfast included and very good. Bed comfortable but pillows not the supportive type I like. Only negative points for me were absence of USB charging points in the room and the fact my first floor room faced the road which was noisy in the morning and woke me up. Choose a lake facing room to avoid this.

Service impeccable

Great hotel.

The Lausanne Palace is a beautiful hotel. The rooms are spacious, clean, well appointed. The staff is extremely helpful. The concierge Cindy went out of her way to help me easily navigate the city including recommending the best chocolate shops. The hotel lobby bar was a great morning spot for tea and a croissant. The hotel even had a cigar bar. Highly recommend.

Very nice hotel Staff was excellent.

It's all excellent, location is perfect, room including bed, service is great! We stayed 2 nights, to see Lausanne you would need at least 3 nights, I wish we stayed longer. Strongly recommend this hotel and Lausanne!!!

The staff was excellent!

Amazing! Great staff

A great place to stay in Lausanne, just a bit let down by some called items at breakfast like scrambled eggs or potato croquettes. I told the staff but nothing was really done.

We are so happy and glad to stay in this hotel impressed and overwhelmed by this amazing stuff they are so respectful and professional I can’t stay enough . Thank you for the hospitality and welcoming . We stayed for a night but couldn’t leave so we extended our stay . I will definitely come back here

I stay at Lausanne Palace on a regular basis for more than a decade. One of the better properties in Lausanne. One thing to check if planning a vacation during the hot summer months: how strong is the AC? Many hotels in Switzerland are transitioning to an eco-friendly air conditioning systems which are extremely inefficient and don’t produce enough cooling. Please be aware

Great location. Very helpful staff.

The service at Lausanne Palace is outstanding. Wilson the concierge helped us plan a day of wine tasting and went above and beyond. The check in team were so friendly and attentive. The rooms are lovely and it’s located up the hill from the train station so it’s super convenient.

Outstanding service from the staff, will be difficult to find better. Hotel itself is lovely and also conveniently situated. Couldn't recommend enough!

beautiful

Very nice property, good customer service!

I travel very often to Switzerland but had never stayed at the Lausanne Palace. I must say that from now on, this gem of a hotel will be my home-away-from-home. The location, comfort, elegance, service and cleanliness are all without par. I am particularly grateful to Djamila at the front desk who took excellent care of us and all of our needs during the stay.

Everything

So wonderful stay! Beautiful view and easy to access shops and restaurants, beautiful city!

The hotel is in central location. Very clean and spacious rooms. Pets allowed and nice welcome treatment is included. Spa is rather compact but I enjoyed it. After check in we found out that someone has smoked in our room which was unpleasant but the receptionist quickly changed the room and we appreciate his assistance

Very comfortable hotel. Level of service was exceptional from all staff and concierge and front desk in particular. Good quality breakfast and lobby dining. Brasserie food was average for the price

The Lausanne Palace was one of the finest hotel experiences I have had in many years. The property is located in central Lausanne and is beautiful inside and outside. We stayed in an executive room which was spacious and very well appointed. Our room had a large washroom with two sinks and large bathtub and shower. The room has adjustable climate control so you can keep your room as warm or cool as you wish. There are central panels by the bedside to operate all the lights and outer window shade. The lobby is exquisite with marble pillars, a bar with a very fine expresso machine. There is a spa with steam, sauna, cold shower, and a large swimming pool with adjacent hot tub. The spa also has outside seating to enjoy the sun. The service is fantastic! The front desk and concierge are very friendly and offer personalized attention during your stay. We used valet parking which is quick and very attentive. During our stay we absolutely enjoyed our breakfast while sitting outside on a spacious terrace with comfortable seating with umbrellas. There is an inside dining room, also quite nice, but we opted to sit outside due to the very good weather. There is a metro station nearby so you can quickly go down to Lake Geneva to enjoy a meal or a walk along the lake. There is a very good reason this hotel has won so many awards. It is truly a five star hotel for a very good reason, so if that is what you are looking for, then I highly recommend considering a stay here.

A very good property but not the best getaway destination. The hotel is very well located, the conveniences are excellent as well as the amenities, however, it can be very busy. We had a sleepless night after an event at the hotel where loud noise could be heard in our high floored lake view room. After advising the front desk, the hotel was apologetic and offered to comp that night or provide a voucher for our next stay. The candid apology and gesture were appreciated.

Absolutely perfect !!!!

I arrived at 23:30, I had a meeting, but no possibility to sit and have a drink anywhere in the hotel! We had to go to a 3-star hotel not far to be served. This truly defeats the purpose of staying at such a place, especially when you spend only 5 short hours in the room and have to leave again.

Absolutely stunning property. Gracious staff and the LP bar is the place to be around 6 pm each night. Looking forward to visiting again. The only change I would make is to request a room facing the water as the street is a bit noisy in the very early morning hours.

The hotel definately has it's charm but with some facelifting the experience could be a lot better. The room I was offered was probaly renovated not after the 90's or even late 80's. The electrical wirings are also old - couldn't fit my standard grounded computer recharger in the power plugs of the room. Even though perfectly cleaned, the worn out table with dents left a bit untidy impression of the room. The soundproofing is quite poor and woke up in the night to some music and talking from the next room.

Still a good hotel but service is a bit lacking from previous years. For this type of hotel, I expect stellar service which was the case for most of the things except that we did not receive a call on my mobile when our room was ready and our luggage were not delivered on time either. Otherwise it is still a good hotel and well placed.

I stay at this fine property on a regular basis. It’s one of those historic five star hotel with celebrities who lived there for periods of time. Location is another key factor— the center of the center.