My stay was nice and quiet.

Terrible experience. I booked a room with double beds for family of 4. I arrived 30-45 min later and was told they didn’t have my room. All they had was a king room. So not only did I spend the next 2 hours trying to chase down a room for my family to go to sleep, I was told they would not refund my money for giving me to someone else. Terrible service

We checked in and was informed that it was first come first serve. That was no where in the booking. We booked a 2 queen bed room and the only thing they had available was a 1 queen bed handicapped accessible room at the same price. It was late so we took the room. We will not stay with Hampton Inn again.

Upon arrival, we were told they did not have our reservation. I told them I booked through Hotels.com and they said they didn't have it. Thankfully I had a print out of my reservations and they finally either found it or made room. I do know, we were traveling with a school band and the hotel said they didn't have their reservation either and the head of the band spoke with a representative and signed a contract with the hotel. Then we were gone all day at a competition with band. We came back hot and sweaty ready to take a nice shower. Upon entering the bathroom we discovered all our towels were taken but never replaced. Not sure why they entered the room. The do not disturb tag was on the door the entire day and the room was not cleaned in any other way other than the towels were gone. At check out when I turned in my keys I asked for a printed receipt and was told they couldn't provide one, Hotels.com provides that. Not 100% sure why they can't print a receipt for me when I received one later that evening from Hampton via email. Although we had some issues that I would never expect from a Hampton Inn, the staff did try to work with us. It was just a weekend of mishaps.

The check-in/out process was fine and every staff member we met was friendly and helpful. Although the rooms were clean, they were a bit run down and both the carpet and vinyl flooring felt damp. The tub was worn and the doors didn't close quite right. The beds, on the other hand, were really clean and comfortable. After a long day of driving, it was just what I needed.

The property was clean, well groomed surroundings, plenty of dining choices close to the hotel. Easy on easy off access to highway close to Graceland.

The stay consisted of 3 nights, 4 days, and the room was never serviced, cleaned, or trash picked-up. I had to take my own trash to waste can outside of room, had to go to front desk to get towels and shampoo & conditioner. When I brought this matter to the night attendant attention at front desk, she took notes and helped secure towels. She left note for manager, but the manager was rude and stated her notes show room was serviced, and basically said I was lying about no service. When asked why I would get towels and take rash out if room was serviced, she could have cared less and did nothing to remedy issue and satisfy my complaint.

Erica was amazing with all her help and friendliness.