Very convenient to Chicago Airport and Fashion Outlets of Chicago along with great restaurants, conference center and theater/arena. Easy commute with the train.

Room wasn't the Room that I paid for. Also paid for breakfast to be included in the stay and it wasn't honored at the hotel. Paid $100 in security fees and $29 per day for parking and checked in at 7p.m. that night and I was still charged for a full night.

Overnight stay after a long flight back to the US. Shuttle service from airport. A 5-10 minute walk to the Blue line metro today to get downtown and catch a train home. Hotel has 3 restaurants with many other restaurants in a few blocks around it. Comfortable, quiet room. Got the sleep we desperately needed.

Check-in was a little inconvenient because you had to park and walk your luggage around but it wasn’t that bad. Front desk was efficient and friendly. The hotel was clean, quiet and comfortable. Shuttle service was efficient and friendly.

I requested an extra blanket at the front desk, it was late at night they said they would send it to the room. It never happened. 40 minutes later I called to cancel the request. That would be the only non-satisfatory experience for us on this trip.

Staycation with the family. Didn’t get to enjoy all of the amenities but to know so much was readily available was amazing. I will be back

Short but great stay

Never got room service even after asking three times.

As always our stay was very enjoyable. The bed was super comfy and room super clean. It’s always very quiet around there. The Caddyshack bar is pleasant and nice place to relax have some food and drink before turning in for the night

No towels in the room. Front desk did not answer multiple calls

adequate for a one-night stay at the airport. Nothing special

My wife and I check in on 9/13/24 and I was there at the same hotel the prior week. I went back there to celebrate my wife birthday so we can go to the Sugar Factory which is in walking distance from the Crown Plaza hotel. Well the check in was fine from there was not the best experience . When we check in they ask the guest do they want daily room cleaning? Of course we said yes and that was that. Well we go out all day Saturday to return to the room not been touch . Trash still in the room, dirty towels still in bathroom, bed not made up. So I went down to complain after a long day out with my wife . Front desk showed no concern so I walked away and just went to bed and got the heck out of there the following morning. So when we checked out the guy at the desk told me oh we took the parking off of the bill . REALLY I am a loyal IHG customer and that’s what you think of us. We always stay at IHG facility. I’m not bitter about this hotel but there’s work to be done here on customer service. Remember customers is who keep your business open period.

This hotel is filthy. We wondered if anyone ever cleaned the hallways or the elevator. There were dirty dishes in the hall outside of a room on our floor the entire time of our stay. We had to go to 4 different floors before we found a water dispenser that was functioning and the vending machine took money which the front desk said they could not reimburse ti us. VERY disappointing!!0

Excellent stay. Stay away from the restaurant Too expensive!

The hotel overall looks a bit old and the room was OK but not great. They only provided one light blanket. The room service did not clean the room on the second day when we did not hang the “do not clean” sign (we hanged it the first day).

Great place to stay

My experience at the Crowne Plaza was excellent. The cleanliness of the hotel truly impressed me, from the breakfast area to the showers. The bed sheets were clean and the hotel was modern looking and comfortable, adding to the overall experience. My girlfriend especially loved the complimentary plant based soap, which was a nice touch. The desk staff was extremely helpful, and the young ladies who checked us in made us feel right at home. We were in Chicago to see the Yankees vs Cubs series and they gave us pointers on getting around town. We also enjoyed the refreshing free cucumber-infused water in the lobby. I wish we had more time to use the swimming pool because it looked nice. Everything felt clean! Overall, it was a pleasant and comfortable stay.

Comfortable. No water to drink.

The hotel was an older hotel but it was clean, the bed was comfortable to sleep on and the front desk people were very nice.

Near airport, clean stay, very convenient for travel.

Around 10 minutes from the airport very convenient

My husband left around 8-9am early to pick me up from airport and when we came back to the room for a quick shower, it was all made up and no towels available to use. It would be great to make sure that customers are fully checked out or replaced towels after cleaning up the room. Nevertheless, we still love our stay in your hotel.

Great hotel, it was nice and very clean. Short walk to the outlets shopping mall. The driver of the transportation was super kind.

Dependable shuttle to O’Hare

A very nice and convenient hotel, near the international airport, with free airport shuttle service. A welcoming and specious lobby area. I needed an early check-in. The staff was very friendly and helpful and also could fulfil my request even the hotel was completely booked out. The room was nice double-room with safe, fridge, coffee machine, iron, iron board and hairdryer. It needs a little repairing here and there and new curtains. But everything was tidy and clean. The bed was very comfortable and the bathroom was big and well equipped. There were also several free water stations on different floors and at the lobby. There was a coffee shop / bistro at restaurant area too and a nice souvenir shop! Also a big shopping mall was just 5min walking distance away. I enjoyed my stay a lot. Thank you for making it that pleasant!

Good

Room nees to be renovated

A very good place

Bar dining was limited and closed on Monday evening.

The location

Tried to get ice on 2 floors 3 x’s, got none. Room safe didn’t work. Parking kiosk didn’t work. 1 exit door broken. Fix the stuff! Room was clean, but maid didn’t come until 6 pm

Ok