Good location. Noise from a nearby club was overwhelming and it went all night. Hotel could use some sound shielding. Front desk was outstanding from a cheerfulness, proficiency and helpfulness perspective. The shuttle service was odd as he “challenged” me to product verification that I was staying at the hotel without giving reason why. We’re not from the area and therefore it was an odd request. The manner in which he asked was not professional. But I found the reason to be petty. Coming from a more friendly environment he should be more tactful in challenging people who have just spent the entire day traveling but more so who cares if every once in awhile someone not staying at the hotel is looking for a ride. Am sure it’s not overwhelming and it would be a nice gesture to help someone out getting to where they need to be. EWR is not a very easy place to get to or leave from and helping people out would be a nice thing to do. It doesn’t cost you anything since you have a set rotation to and from the hotel anyway. Help the community out and perhaps the payback will come back to you in some other way. Your way is typical east coast which is not a complement.

Overall, the hotel was good, but the surrounding was not great. Front desk mentioned only two bottles of water is complimentary on the first day after that we need pay for the water. No restaurant is in walkable distance .Apart from this stay was good.

Reception allowed 4 people to skip us in line because they were flight attendants. While I was there with a broken ankle and needed to rest. TV screen was old and blue in color. No outside seating while I waited for an uber. Needed ice for my ankle, No ice machine on our floor. No Freezer in the room for ice pack bought elsewhere. No Microwave in room to heat food, had to go downstairs...again with a broken ankle. Thought Crowne Plaza was supposed to be a nicer hotel.

Great restaurants in area. Clean property. Comfy bed

The hotel was ok. Clean and average. Front desk staff was friendly but at least polite. My complaint was with the airport shuttle. I got on at the airport in the evening. It was dark and you couldn’t see the interior of the van. 3 people tripped getting in. The next day, the driver didn’t get the van door. I was the only one getting on at the hotel. The driver waved to me to come and went directly to the back and loaded my bag. I thought he would then open the passenger sliding door but instead he went directly to the driver door. I opened it and struggled to close it. Upon arriving at the airport, I had to open the door myself again. The doors can be awkward heavy and all doors are different. I would think it would be a liability to have the passenger open and close the door themselves.

Definitely not a $300/night room experience. Pretty old and in major need of renovation for an IHG property

Hotel was nice, but it is older and needs some TLC. Staff was so so nice.

The hotel staff was amazing form checking in to checking out the answer all my questions that I had and my concerns my room was cleaned every day

Love this hotel big room ,clean nice beds and pillows! Coffe maker, fridge comfortable for sleep!airport Shuttle every 30 minutes ,perssonel very friendly.

Very thin walls with very loud neighbors. Noisy refrigerator, the phone doesn’t work, I had to go down to the reception to register my complaint and thereafter for the next 30 min no one comes in. I was staying for just one night to catch an early morning flight. After checking in at 11 pm, it is pathetic that we encounter such a situation. Be it that this belongs to Crowne Plaza franchise, if basics aren’t working, it is not worthy of being listed on Hotels.com as a hotel. The staff were politely apologetic but couldn’t solve the problem

I hope this doesn’t happen to you. This hotel was sold out when I arrived even though I had made a reservation thru the app. It was late and I had no where to go. They didn’t care about my safety and that it was late. I had to walk down the highway to a motel which was not remotely the same caliber of stay I was hoping for.

Close to AirPort. Excellent shuttle service. Hotel ok to stay in for a night. Needs an update but clean. Beds comfy and breakfast was good.

Hotel is dated. Ridiculous that we had to pay for self-parking. Had we realized it we would definitely have booked elsewhere. Will not book here again.

My stay at this hotel was exactly what I was looking for in a hotel. It was close to the airport, had a shuttle that ran hours that worked perfect for my flight, it felt safe and it was clean. The only thing I would improve was the restaurant. There was not nearly enough seating available for the guests. I had to sit at the bar (not my first choice) and I saw several groups leave because there was no where to sit. Service was good; there was just not enough seats.

Directions to get the shuttle from the airport to the hotel need to be improved. Phone directions told me to get the P4 shuttle to the air train to P4 and catch the hotel shuttle there. There is no P4 shuttle. You need to get the old terminal A shuttle to the air train. There were about 20 of us who didn't know what to do. Fortunately a bus driver set us straight. The airport needs to improve their signage as well. The have an arrow with P4 pointing to shuttles, then no more signs for P4 by the buses. After 13 hours of traveling it was disconcerting. The fact that there are two terminal As doesn't help either. Otherwise I enjoyed my stay.

Booked this hotel when my flight was canceled. Didn’t realize that it would’ve been a 4 PM check-in because it was the middle of the night and they cancelled our flight last minute. Front desk was very kind and accommodating, they let us have the room at 2am. We only stayed in the hotel for four hours it was a bit of a blur, nothing wrong with this hotel. It’s very basic. The shuttle took a very, very long time to come and the drive wasn’t friendly. The only real negative is they accidentally booked somebody else in our room so just as we were finally going to sleep the door flung open I’m not too concerned, but I also wouldn’t give it five stars. Excellent front desk staff.

Easy check in

Clean

Staff was super friendly and location was convenient to airport.

Amazing experience. Amazing price, amazing room, amazing staff. I was surprised at how well-kept the hotel is, it has a wonderful smell in every room The 24-hour shuttle to the airport was incredible for going to NY. The room service was also excellent.

Staff was nice, room carpet smelled funny, the water would accumulated when I showered and wouldn’t drain.

The shuttle is supposed to leave on the hour and half hour. Our shuttle left at 45 past so not sure how they say those times. Old , outdated hotel. Good enough for one night after trip overseas

In spite of the fact that the views from my room were incredibly depressing, given the reasonable price, the hotel was otherwise pretty good. . It had courteous service, decent food in the restaurant and a very efficient and well run shuttle.

Thanks

Very secure and the staff very kind

Very good place to stay,close to the airport

If the cooler is not blowing right into the writing desk, this place can have a 10/10 :)

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Of course It’s an airport hotel, so there’s a lot of traffic of everything (people, cars, planes, etc); nothing new there. Staff was great and lobby area pretty nice and clean. However, the room I had, although clean by hotel standards, felt and smelled old and uncomfortable. Would only recommend if it’s the only option for a quick overnight jump to EWR.

Efficient airport hotel. Everything worked, everything clean, staff did their jobs effectively, if impersonally. Shuttle to airtrain on time. Water temp in shower varied a tad, but these things happen. Got what I paid for, at a good price for the area. Would stay again.

really noisy at night time because hotel too close to air port and there are noting around the hotel to go shop in 1 mile. and wasn't feel safe. Staff was very kind and generous.

Excellent service by front-desk staff