The hotel has no elevator. We were on the 6th floor and had to tote our bags up rickety unsafe stairs. It wasn't that the lift was broken, it just did not exist. Mobility impaired people cannot stay here.

The room we had was small. Unfortunately the elevator was closed due to construction next door and we got room on the 4th floor but the staff was friendly and helpful to get us another room next day on the 2nd floor. The location is perfect, near the underground central line and restaurants close by. Nice neighborhood with the park near by!

Great place for tube and short walk to marble arch and Hyde park ,BUT no lift and 5 floors sucked to get up on steep stairs . Coffee etc wasn't replenished and unfortunately the breakfast is only continual in a very small room

We stayed here for 3 nights as it is a great location for going to the Royal Albert Hall which is just across the park. There was some property maintenance going on at the time but it did not interfere with our stay but we have scored slightly lower because of this. Queensway Tube is around the corner so getting around was easy, we discovered the local area and found lots of bars and restaurants. The breakfast is basic continental but plenty to choose from. For 3 nights our room was clean and cleaned daily but was a tad too small for us as we didn't really have anywhere for a bags and some clothes. For what we paid we have no complaints.

Small hotel, tiny room and bathroom. Clean beds and silent room.

Very clean, very friendly and a great location.

Staff are nice. Location for me was perfect. If you have a room on the top floor be prepared to scale a steep staircase. The breakfast was basic and the hair dryer was broken. Shame because I was soaked after a day of rain. I might consider returning because the location (edge of Hyde Park) is so good.

Very well located well placed hotel. 5 mins from queensway. Beds very comfy but room was a bit tired looking with some damp spots. Overall good experience would stay again.

It had everything I needed for my overnight stay in London. The staff were helpful, the room small but comfortable and adequate, the breakfast was plentiful with a good selection.

The hotel webpage said " Installing new elevator". As a native English speaker, I interpreted this to mean a second elevator. I read a review to learn there was no elevator. I have an ankle injury and pleaded with management to put me on ground floor. The reception attendant was rude and smug telling me that I should have read the fine print before booking. He put me on first floor, with 1.5 flights of stairs. I asked every night to change my room to ground floor should there be a vacancy. Deaf ears. I saw one of the rooms turn over. Another complaint was the AC in the room. It was noisey and difficult to set. Either too hot or too cold. The bathroom was small. The sink had no top for toiletries. There was no towel rack. The breakfast was just snacks and the eating room cramped and not well laid out. Too many elbows trying to get to the food. I would not recommend. There are other hotels in the area with elevators, better food, working ACs, and decent bathrooms.

No elevator - was a challenge to drag luggage up 4 flights of stairs

After long flight from Australia, they gave us check in at 10am which was handy. Room was very small but did the job. Elevator out of service so walking up 4 levels of stairs with our 3 kids with bags was hard work. Great location, close to metro station and plenty of restaurants and bars around. Excellent breakfast offered and staff were friendly and helpful.

this hotel did not have a working Elevator . we had to carry 2bags of 23 kg each and our hand luggage up to the 06th floor and back . the steps were getting steeper and narrower as u climb up . hotel staff did not help at all . actually we did not see any staff other than 01 person at front office who suggested we could leave our bags in the breakfast area if we wish . worst hotel stay ever..

Excellent location. Great staff. The only downside was no elevator.

terrible customer service

Staff was humble and helpful. Comfortable stay.

Did not mention that elevator was not working, gave us a 5th floor and NOBODY help carry my bags upstais, also someone open the door when the DO NOT DISTURB sign was placed on the outside door and saw me naked

Next to Hyde Park and Notting Hill, far from center theaters 90 mns walking. Rooms VERY small. bathroom for one person at the time. Booking with Voyages Air Canada very expensive, would have been much cheaper by ourselves. People talk in the evening in the street, had to close the windows.

Very Nice area

I stayed at the uppermost floor, the 5th floor, and the lift is not functioning! Not to mention that going to the room feels like you are on a maze! Imagine a traveller with a suitcase and a heavy backpack. Not recommending this place.

The staff is incredibly rude. There was no lift. The staff didn't want to help with carrying our luggage. The hotel ad on expedia does not mention that the lifts are broken and that renovation to the paint is going on. It does not mention the room size. Rooms were tiny. The refund policy is not up to date either and we were forced to pay for the day despite arriving well in advance of the check-in time. Would never recommend for poor service. Only mistake we made was not looking at the other reviews of this shabby "hotel". Quite a few similar complaints by others.

Good location, room clealiness and overall hotel condtion was good, staff was kind, good breakfast

Room was very small. Water pressure was horrible.

HAS NO ELEVATOR! Stairs are narrow and steep, it was so dangerous to lug luggage up and down 5 flights of stairs. Plenty of staff around and no one will help you. This is only mentioned very low on the booking page. Breakfast was mediocre at best. Room was tiny, pretty much the size of the bed. I have stayed at way better places in the area for what I paid here.

The property was not even up to code. The elevator did not work and things like vacuums and garbage bags were left in the hallway. Will not recommend and not stay there again.

Lovely air-conditioned room, very comfortable bed, powerful shower, safe, hair dryer and beverages in room. Perfect for a night's getaway. Only problem was that the lift was out of order.

I had a very small‘double’ room in the basement, down one flight of stairs. The hotel acknowledged my request to avoid too many stairs and the alternative would have been a similar room on 6th floor (no lift). It was quiet, clean and with excellent air con. Fine for two nights and one person but tricky for two as bed pushed up against a wall. Very convenient for central London by bus or tube and close by Kensington Gardens, Kensington Palace. Bathroom good and shower effective. Breakfast rather basic but adequate in a tiny space. It was the best I could find with one week’s notice at under £140 a night with good quick access to central London

Rooms are too small Not good breakfast at all no lift available Reciption persons was not at all responsive & gentle

The hotel provided the minimum required level of service and facilities. The room was very small, air conditioning produced a constant clicking sound, the tv remote only partially worked. There was only stair access, The carpets were stained and the hotel was in a semi refurbished state. On a better note: We arrived before the required check in time and was provided a available room, location was good and breakfast was also adequate. The lady that serviced the breakfast area was very kind and attentive and the most genuine staff member that we experienced. Unlikely to return

Great staff, perfect location, very clean, and bedroom cleaned even when staying 2 nights. Would stay again

Great place at good price

Excellent