Manager had my car towed off lot that will cost me > $1000 retrieve. Manager has targeted me. Takes pleasure in others’ pain.states she can enter your room at any time, for any purpose “because we own it.” Obnoxious, vile, no empathy. Had me woken up out of a sound sleep to get me to check in to pay a higher rate even though it is illegal to charge a higher rate to a disabled rate . I am disabled. Suggested maybe I go to a nursing home or hospital when I am a physician and there is no medical reason that would even be the basis for admission. She has never been a manager before. Constant barrage of threats. Do not feel safe here. 18 days since car towed away by her. No effective way to make complaints to people above her. Don’t come here.

I would never stay at this extended stay again it smelled like cigarette smoke rug had stains it was very disgusting I had my 5 year old grandson with us , on hind sight we should have left.

At checkin, the lady was not very friendly. I reserved a room for 6 people and got a room for only 4. Then we were told they didn't have any other rooms available. We were put on the top floor of the hotel. There were no smoking signs everywhere, but the hall smelled badly of Marijuana. The room had a full kitchen, with no kitchenware. There was a sign that said call the front desk to let them know what we needed and it would be delivered to our room. I did that and the lady was rude and said we don't have anything for you to use. Our refrigerator was broken, the maintenance man came up with a key for the room next door and said we could use the fridge in that one. We said ok. Thankfully we had been camping in Missouri for the past week and a half so I had a few supplies packed in my truck. So I went out with my husband and son to get some, but while walking past through the lobby, I over heard the lady at the front desk tell the maintenance man to check the room next to us in the middle of the night to make sure we didn't take anything out of that room. So I promptly went up and we moved the cooler back to our room and I gave them back the key to that room. I didn't appreciate being treated like a thief. The elevator kept breaking down, which was kind of the worst for me, because I am disabled. I walk with a cane and have trouble maneuvering stairs, walking very far, standing, bending and lifting. I even called a month before to make sure they knew that I need

The mattress was not sleep able at all. My back hurts tremendously from the slopes indented in both sides of the mattress. There elevator was broken. There was dog poop all down the hallway and even in the stair well.

This hotel was absolutely terrible, I booked 2 rooms 3 weeks ago and when we showed up they said they booked out 2 days ago and that our booking was cancelled due to over booking. They did not notify us either that our booking was cancelled and I had to take my family somewhere else at 1 in the morning. Book with caution.

The front desk(susan) was the only reason I didn’t ask for my money back. There was feces all over the toilet upon my arrival and the room had a horrible old smell. I asked front desk for supplies and cleaned it myself, requested to speak to management they never showed up

Sofa bed -leather was torn. Mattress was dirty and springs were pocking out. I had to sleep on sofa rather sofabed. No room service - bedsheets were not changed throughout the stay(10days). However staff at reception were polite and friendly.

I do not recommend this hotel! I asked the staff to clean my room multiple times & staff never came I was told ppl keep stealing towels & rags which is why we never got any! Also we seen a ROACH crawling in the room! Dirty loud environment!