Very clean, good food in their restaurant, staff is very nice.

I have stayed at this hotel before after a horrible experience when booking a hotel around the corner called Real Rex, it was an amazing experience a year ago. Not so much this time around, the beds were rock hard and felt like concrete. Entering the room, everything I never thought could be wrong was. The light bulbs needed to be changed out, sate box was not working, there was no phone in the room installed and my major issue was the cable and WiFi. It was a daily malfunction of the room between the hours of noon - 4pm, not sure if they had a programming to shut it off or if it was just a horrible location for WiFi and the room overall was a place to stay but I’m reconsidering not booking there again. As much as I complained about things going wrong and had maintenance constantly back every day, not one front desk lobby rep offered to swap my room out. I’m highly disappointed in this service.

My room was clean but one night notice in trash can from restroom there was a small roach. Also the shower curtain was dirty. Room phone wasn’t even connected.

Very bad service, management was not available to assist with problems with room cleanest, duty sheets, roaches in the room. Requested changed of rooms three times. We requested room upgrade and supposedly nothing was available. Reservation agent didn’t care about giving good service and to change our view

Platinum members get worst rooms. We were assigned a room on 2nd floor adjacent to where bar/club is. The music started at blairing loud into room. When getting ready for bed, the bedding stunk and found several hairs. We called lobby and complained and after 45 min we were sent to 3rd floor. Stay away from 2nd floor. We recommend to hotel to keep club door to hotel hallway closed. Why were we not given 3rd floor room instead of the 2nd floor adjacent to club. Was this our upgrade?

The lobby and food was great but the rooms where outdated and not clean very well. The shower curtain needed to be replace bed cover had old stains

The rooms are a bit outdated, the tap was not working as expected, no hot water. However, staff was very friendly. The best part of the hotel is the location, located right in the middle of the main square of Leon, really enjoyed the walk around the square. Lot of eating options, Metropolitana church is 400m and Expiatorio Church is 1km away. Would definely recommend.

We usually stay here at Leon. Upon driving to check-in, the recieving team took a while to offer help with luggage. Furthermore when they always drive the car up to their parking area they said for me to drive it up, a 180 degree change in Welcoming and assisting a client. We were assigned room 221, the room had old towels that were ready for trashing, music streaming into room from hotel bar and to top it off when getting ready to sleep undid the bed and hairs were in bedding and bedding stunk of sweat. I called front desk and after 30 munutes we were moved to 3rd floor and a pleasant quiet room. Towels were 100% better than previous and bedding was sparkling white. I guess if we are a Hotels.com member we are given the worst room available. And if we are a Gold member..we are downgraded in room instead of upgraded. The next day i saw a friend that works at Hotel and i was told there was a change of management and since then the hotel service is spiraling down. Stay away from 2nd floor rooms. The bar door is left open and the bars loud music flows throughout the hallway bothering all patrons. Of all the times ive stayed here this is a first experiencing bad moments.