Excelente custo benefício: quarto amplo, limpo, com frigibar, chaleira elétrica, serviço de quarto (restaurante) - Melhor hotel em Moema. Ponto alto: atendimento da recepção / Ponto de Atenção: Café da manhã não está incluído e custa R$39.

The property was Old, Air conditioner was very loud, I can hear people walking or talking in the hallway Good location and good neighborhood Friendly staff

The way I was treated during check in was horrible (checked in at night). Front desk was very rude, nor friendly at all and did not try to help me in the situation - there was a problem of confirmation of the booking between Expedia and the hotel. They treated me like I was a nobody and seemed like they did not want me in the hotel. Breakfast buffet was also quite disappointing.

Good location within 10 minute walk to shopping center and subway station. Good restaurants nearby also. Only issues - elevators were a bit slow and beds were a little hard. It also had a strange room numbering system - not related to floor#???

La mampara de la ducha esta colocada de una forma tal que queda un espacio reducido para entrar, y si el cuerpo es robusto se raspa el pecho o la espalda. Me cobraron excesivamente por early check in

Very good location. Fair conditions. Hotel is clean, yet old. Nice rooms. BAD: Noisy, even when other rooms use their bathrooms, you can feel all that noise like it was in yours. I'd stay there again.

Good, helpful staff who spoke English, Excellent restaurant open all day, lovely Sunday buffet. Every day Breakfast buffet and dinner al a carte very good

Quick check in. Nice set up in the room with work area behind the bed. Close to metro. Convenient location. Close to CGH airport, some noise from the planes. Economic price on hotels.com

Nice hotel, super friendly and helpful considering I have zero Portuguese under my belt!

No heat, food cold, constantly call Cause they forgot to clean, soap, room service orders.

Good but too close to airport

I usually go to this hotel, it lacks maintanance this is my constant claim.

Located in one of São Paulo's nicest neighborhoods, this hotel could take its maintenance needs more to heart. Bathrooms, in particular, are a little too grimy with mold and mildew in the shower stall, plugged up shower heads, and slow flushing toilets. There is also only room for one bath towel to hang dry, so couples are out of luck.

it is already 6 years that I use this hotel when I am in Sao Paulo for business (3 times per year).. I always loved it for the neighbourhood and for the general comfort of the stay. this is still valid today but unfortunately the breakfast in my last stay had a sensible fall in quality and variety.... I stayed there for 6 days and in a couple of days some fruits were already spoiled. variety of food was much less than usual - no more "Pao de Queijo" for example... "how can I go to Brazil and do not eat pao de queijo!!?" well in the end I am now in a serious doubt... will continue to stay here and have breakfast in another place or will change hotel in my next visit? I used the pool too and was quite dirty in one occasion. and Wifi speed is really poor.... in the end I was quite disappointed this time

I have been staying at this hotel for a long time, and every time I go it looks worse. I think lack of mantainance is the problem as many hotels in the area, slow service, people at the reception not very much compromised to their job and responsibility (excepto a japanese girl who is really caring, I have to mention it because it is fair to single out her good behaviour) In a hotel which is not touristic, it is very important to make the room quickly when the guest asks for it, and they are not very caring about this subject.

It's a good hotel but service is getting worst every time! If you have a problem or need something it takes at least one day to be solved/attended. If you try to call it takes an eternety to someone pick up the phone...

I found my room to be comfortable. The size and feel of the bed was adequate. Bedding provided was adequate for the time of year I stayed at the hotel, in June. The staff was very helpful; I added a breakfast to my checkout as well as items from the minibar and I found the checkout process to be efficient. I think the pictures of the hotel on its website lead one to believe that the hotel might be more luxurious than it actually is. I would describe the rooms of this hotel as comfortable with a "homey" feel.

Bad smell ... Bad accustic... High humidity ... Carpet floor dirty....

the air conditioning made a leak in the bathroom and I had to change to another room. The new room had again a problem with the air con

I'd recommend this hotel especially for people without a car. The location is perfect with lots of restaurants and bakeries surrounding it. Room is nice, modern and staff is friendly.

In the heart of Moema - near most amenities and future metro .. internet, hot water, air conditioning (and it was 40 outside) outstanding ..the drawback for me was this room was outdated with a very old TV that ended up not working (and unused). Was told that was one of few rooms not updated - and next time I would get a more modern room. Overall - no issues with the Mercure branded hotels for me. Good value for money.

Don't take a room at the front of the hotel, very noisy due to airport close by. No sound insulation and it's a busy domestic airport. Rooms at the back of the hotel are OK.

Located in a safe area of the city. Very close to restaurants and supermarket. Good internet.

This hotel is in a good part of town but most Americans will find room size very small. If you need a place for a few days it’s just fine but be ready to keep all your things in your bag since there is a very limited storage space. If you are more then one person you should not stay here

Hotel facilities are acceptable, however the reception staff are not helpful with enquiries and not friendly.

good and safe location with decent restaurant and supermarket nearby. with good breakfast.

I enjoyed my stay and most of the cab drivers knew where the hotel was. Not a lot of restaurants to walk to as the hotel is in a residential neighborhood. Little things like having a bar or being able to get a good cup of coffee would have been nice. Next time I would probably pay $50 more and get a slightly nicer hotel in a more recognized name brand chain.

Surprisely great. Very good. Very good staff and service.

This hotel is well located, everything neat, good rooms and good price

The hotel location is great. it has everything you need for an affordable price.

Poor service, took two days to fix the air conditioner. Rooms aren't in good shape, need a urgent make up