Property was close to shopping and dinning. Very clean

The property is old and unkept. Our room was dirty and with poor lighting. It is very overrated for what it is. An old French hotel.

Excellent hotel, will definitely return!

Rude hotel staff, if your nationality is anything but French they will treat you poorly, arrived early paid for early check in and they still made me wait 5 hours for my basic room and kept telling me the room wasn’t ready even after 4pm check in time still wasn’t ready I didn’t see how it could take 5 hours to clean a 300 square foot room, finally went to another employee to see what else I could get done and of course someone else said they could accommodate me in another room that was ready, same room type and all. Female employees at this hotel will treat a female customer with rudeness, don’t stay here don’t waste your time or money

Would not consider this a 5 star experience. A lot of the little details were missing. We also had to move rooms half way through our trip due to a water issue- which we now realized the musty smell in our room was probably due to mold. No one should be staying in that room.

It was a good hotel

Great experience! Hotel staff was very friendly and helpful. The beds were comfortable and the hotel was extremely clean. My only real issue is that there weren't any hooks in the bathroom so there wasn't anywhere to hang your towels and while they made you aware of their effort to be eco conscience it was difficult where there was nowhere to hand the towels. Otherwise everything was fabulous.

Beautiful hotel with very friendly staff and amazing amenities. Close to metro and bus services to get around Paris. Lots of options for dining within the hotel and close by.

For a 5 star hotel, it was very noisy in the lobby, police blocking the entire street and difficult to get food delivered. Ordered champagne for the room and it arrived 3 days later after going to the front desk.

This is the most disappointing 5 star hotel I have ever stayed in. I don't know how this hotel was rated as a 5 star hotel. What surprised me the most, disappointed me, and infuriated me was actually when I went to the bathroom at night, there were two huge cockroaches sprawled on the toilet, and I'm not exaggerating in any way, close to the size of the palm of my hand. So I would like to ask how the hotel is sanitized and disinfected? This is a huge hygiene hazard for customers! I myself am very sensitive to bacteria as well as viruses, and the cockroaches were even likely to have crawled through the cups we used to brush our teeth and drink water. I can't believe this is a 5-star hotel with great reviews! For service wise, there was nothing very amazing about it. The concierge, front desk, and room service were all what a 5 star hotel should be. So I don't think there is anything commendable in terms of service On top of that, the amenities in the hotel room were poorly maintained, the plumbing on the side of the toilet was exposed and you could even see the siding! I seriously doubt that cockroaches are following these pipe cracks into my restroom. The bathroom was poorly designed, the rosette head was old as well as not being able to easily adjust the direction, there was very little water flow, and the bathtub was stained and cracked. I think taller people would have a tough time taking a shower.

Amazing hotel! Concierge was so helpful! Will definitely be staying here again!

Only thing that I did not like was the showerhead. You could not tighten it to take a proper shower and the tube was sticking out. If you like hot showers, you couldn't as the handle was too hot to hold.

Wonderful stay! Loved everything about this

Excellent experience I would definitely stay here again

Excellent property, friendly staff, close proximity to top attractions and shopping. Ticks all the boxes

Love the place , staff very friendly and location was very good

I am very upset with this hôtel terrible customer service Hôtel very old Agent in the desk service very rude I don’t recommend this hotel

What a fantastic hotel. The amenities, the rooms, and the service are all exceptional. It is located in an ideal location in the city.

Is a beautiful hotel in a quiet street. Staff very helpful. Concierge lady not so much. Either she didn’t know or didn’t wanted to speak with us. First two days maid service was excellent; after that very careless. Had to ask the front desk to get their attention and still… Other than that the hotel is great!

Outstanding! The best hotel in Paris

Good

Everything was excellent good location

The hotel and service is excellent!!

The property was very comfortable and easy access to neighboring areas.

Advertised with views of the Eiffel Tower however only a few rooms offer this view

The hotel is outstanding, the location is perfect for walking to all the major attractions, minutes to the Arc de Triomphe & Champs Elysee The area is beautiful & you feel very safe walking around even late at night. The breakfast is superb for a long day sightseeing & then drinks in the elegant bar to relax.

Al around good Hotel, but nothing extraordinary

Great hotel. Stayed there with my family and they loved it.

The front desk gave us an early check in, that was awesome. I really appreciated that.

Terrible service and noisy room.

Excellent property but the breakfast staff were very not flexible with timing (they close exactly at 10) with people waiting at the door.

My experience at this hotel was very disappointing. From the first day, I encountered several issues, including the lack of basic bathroom amenities such as shampoo, soap, and conditioner. Additionally, the phone in the room was not working, and the air conditioning was malfunctioning. Despite requesting compensation from the management, I only received a bottle of water in the room, with no further action taken to address the problems. Even after expressing my dissatisfaction and requesting a complimentary day's stay, the management did not agree to my request. In summary, my stay at this hotel was frustrating and disappointing. For these reasons, I rate it one star and would not recommend this place to other travelers. I do not plan to return in the future.