This property is just OK. The food was good, drinks decent and bar staff super fun. However the entertainment was lacking the week we went, it seems the "stars" were on vacation. Also a water pump broke impacting the adult bar and entertainment bar, so no drinks while in the pool. It most likely impacted the pool as well as it was full of floating bugs. The pool staff did their best to keep sweeping the pool. The walkways along the lobby are very slippery once it rains so bring good water grip shoes, thank GOD I was able to avoid a nasty fall.

It's a'right

the staff was friendly

Roaches in the dining area. Needs to be ungraded!!!

The nightly entertainment was excellent. I really enjoyed the ones I went to. The meals were great.

I thought the hotel was very beautiful, lots of entertainment and there were several dining options. Plenty of pools to choose from as well. My only issue was there were a lot of smokers that walked around the property instead of staying in the designated areas. I was fortunate enough to get stuck behind one each day.

The property is nothing to rave about . Very basic concept our room was on the 3rd floor there is not elevators on property . Having to walk up and down each day after activities was not fun.

The pools closed at 6 PM! Reservations for the specialty restaurants need to be made weeks in advance, nearly impossible when you are at the resort. Limited activities on site. Friendly staff, clean rooms. The food could be better.

Very nice staff. Let down by poor quality of food.

The Dining Halls were close to rooms and activities. The food was so good and the options were vast that it became overwhelming. The Staff was friendly and always smiling.

I like the room I was in. It is clean and comfortable

Overall Riu is a beautiful resort however I would rate this a 3 out of 5. The pool closes extremely early at like 6 PM which is ridiculous. It is light out at that time. Some of the workers are beyond flirty to the point of harassment couldn't believe what some of them said to me and my friend. We had cold water majority of the days we stayed there. It was a clean room but again not much warm water. Restaurant dining is hard because you have to book days prior. Overall I liked the Riu much better in Ochos rios then Negril

Property was well kept and the room was comfortable.

The entertainment and staff very informative and friendly to speak to. 👌 the food was exceptional. Too many bugs and flies

The RIU Negril overbook and sent my family and I to the RIU Tropical Palace down the road. They did this to many customers and we were forced to stay in a resort that we did not book. I did not enjoy the RIU Tropical Palace and my review above is based off of that.

Needs a lot of work

Every thing the staff was great

Location is amazing, food was very good and almost everything you can ask, only problem we had was stocking the mini bar. Every other day they miss us. I am not talking about alcohol or sodas simple things like water and coffee creamer. even I call reception still every other day they fill it up. First week internet was amazing as good as home but later went down dramatically. I believe better internet will bring more customers to the facility (as good as food) but overall it was great experience

It was awful and everything was messed up. We do have hot water for the first 3 days, our air conditioning agent or, and when they replaced our broken refrigerator, they accidentally took my food. It was a really rough week. Do not recommend.

Loved this resort. I wished the pool stayed open longer

Would Stay Here Again

Stayed shortly after the hurricane - arriving on a Friday and leaving on a Wednesday. Overall a good stay. Entertainment and fitness staff are super super fun!! Many activities throughout the day - pool games, aerobics, volleyball, etc. Pools were immaculate. Events in the evenings with childcare available while activities went on. Food at specialty restaurants were not great. The main restaurant “Green Island” which is a buffet was great. Many revolving options, always fresh, etc etc. The other buffet at Seagull wasn’t great. Front desk staff and maintenance were not fantastic. During our stay 5x our keys to our room got deactivated and the walk to and from your room to reception is quite a walk. Further, one night our door lock actually died and therefore we didn’t have access to the room - took 3 hours for maintenance to come, then climb through another room to get access to ours and issue wasn’t resolved for nearly 10 hours. Highly recommend taking a short walk on the beach to Don’s Lobster where the lobster is caught right there and then grilled. Also take a short cab ride to “best in the west” for fish and jerk chicken. Ride from airport to resort is about 90 minutes, but nice ride. Rooms were nice - nothing to complain about in the room itself - put in a request when you check in online for an upgrade and they will do the best to accommodate you at no charge. Room had 4 bottles of liquor and fridge full of water, mixers, soda - refilled every two days

Staff at front desk not helpful. Resort did not provide pick up from airport. Food runs out.

Great staff, noise in the dining area nothing you can do kids will be kids

The staff was very welcoming made me and my family feel we were the most important people hospitality with service of excellence

I like the hotel ,but NOT the stuff .They were not attentive to the visiters .What give a great experiences is not the building ,it's the people ! Actually, my friend had to move to a different hotel ,due the waitresses NOT willing to help her with her issue...smh

Musty rooms, leaky showers, slippery dining room floors, sluggish toilets.

Didn’t have an iron in the room. Only had a sheet on the bed because we went during the hurricane, which is overlook most of it.

Intake staff was not the most friendly. All the other staff were great. I know it was hard to deal with everything with the hurricane and felt you guys did a great job.

The food was very disappointing. We did not have air conditioning for 2days.

A damn walk up is not good for elderly

My room was not ready at 3pm. I went back a several times and then I reached out to to Expedia who told me my room was ready after I had walked to the front desk 3 times asking if it was ready. Then the front desk says my room has been ready for quite some time. So my check in experience was terrible. I was there during hurricane Beryl and they did a great job keeping us safe but I never received dinner the night of the hurricane and I was very hungry. I called the front desk and notified them there were too many trees down for me to come get my dinner. They said they would get back to me and never did. The hotel room was very old and smelly. Furniture is old and worn out. The room was very outdated and the towels were smelly too. I wouldn’t stay here again. Dining was very limited reservations were basically impossible.