My stay here was not horrible like people described in the comments. It does need a lot of upgrades.

We had a nice stay. It was quiet. The bed had a sag on my side. The kitchenette was small, but ok. Never used the facilities that I was charged for. Just an extra expense I did not anticipate. Would stay there again.

I have stayed in this hotel numerous time and like the comfort, room size and amenities. This is a one of few remaining good values in town with other properties are overpriced. The hotel is in need for remodeling and upgrade.

No bedding in room for futon. We had six people total and it was chilly, they would one give us 1 extra blanket. Wr couldn’t get the thermostat to go up. And we found a cockroach near the bathroom/kitchen

Very good place to stay. We would stay again.

Super outdated, curtains look really old and worn out, carpets were really dirty our feet were black within a couple of minutes, roaches in room, unable to accommodate me Into any other room because they were all just as bad or worse according to their security who was the only one there trying to help. Then they Refused to refund me after I decided to not stay not even one night. Management never called to apologize or even try to reason with me. I had a family with small children and no where to stay. Very upset that this hotel turned out this way I think it has a lot of potential if they cared enough to renovate or at least treat the cockroaches and deep clean. The rooms are decent sizes with living spaces and kitchens but who can even have food there without getting bugs crawling Into it.

There is no accoutics. Every sound top, bottom or side rooms comes thru. Depending on hour of evening parking can be difficult. 1 of our bathrooms had the toilet break, fixed in a timely manner but broke again. There is only 1 elevator for the amount of rooms. The carpet and furniture are very dated.. The amenties like theoutdoor room, putt putt etc are in really bad condition. Having said all of the above the size of the 1 BR was great, linens fresh & clean, all kitchen appliances functioned. We could walk to a nice area of the River Walk and had some great restaurants to chose from versus being in the casinos with all the smoke, crowded people etc. Room rate was reasonable. We'd stay there again if there are some upgrades.

Roach infested, carpets were dirty, old need major updating, this place has so much potential rooms are spacious and would be great if they renovated and got rid of all their roaches.

We? Had a excellent stay. We might do it again. Someti'm trying to stay there again.

Check in was easy, I asked for the bedding for the fold out couch to be delivered to our room but it did not arrive within the first 3 hours so I asked for it again along with 2 extra blankets. One pillow, and 4 sheets was delivered. The third trip to the front desk ended up with one available blanket that was miraculously found. Our room needed help, there was a stain by one bed, the carpet needed repair, one chair was all ripped up, missing shelving in the fridge, marks on the walls, blow dryer falling off the wall, water damage to baseboards. The carpet by the elevator was a tripping hazard. The tv worked, the internet worked, a nice stove, dishes and pots were available. Adding some sort of side table to the beds would have been nice, but unfortunately there was not room. For the price it was good.

I liked the kitchenette. I like the size of the room. I didnt like getting sick from dirty air-conditioning. Definitely not nice enough to be called a resort .

This is definitely an old property, with some things that need fixing (sliding glass and screen door. Weird design and quirks too. However, for what it is, we were impressed with little things— the towels were presented as if this was a fancy hotel (washcloths folded like flowers and tucked in, tissue presented like flowers, toilet paper end folded in nicely, etc). Everything was as pictured and clean and neat as an aging property can be. Good value for the money. Walking distance to Truckee River and downtown. We will stay here again if we’re going for value. It’s also pet friendly which is great.

Good location and clean rooms

It was a Phenomenal stay, with Easy Check in even After Hours, I Highly Recommend this Facility for Traveling!!!

Property was clean. There were areas that smelled pungent of marijuana near west bldg elevator. Check in was listed to be at 4 pm they told us room not ready would be half hour. Was not contacted that room ready after an hour. Had to go to front desk and ask for status. 1.5 hours later got room. Bathroom sink clogged. AC worked too good. Room too cold. TV remote wouldn't change channel by entering channel number, change only with up and down arrows. Stairs in west bldg are uneven and tripping hazard.

The staff was helpful. The rooms were clean. We had a problem with the a.c. in living room. Placed a fan to cool the room. Good work.

Bathroom exhaust fan was LOUD!! Liked that property was one block from Wingfield Park and Truckee River. Also just a few blocks to downtown casinos.

Out of the tourist area.

The place was not what I thought it was,,, there was not a couch like the pictures showed, it was smaller then the pictures . The place was clean, the staff was very nice.Dont stay here is a Rave is going on downtown! I heard it for 2 days!

The photos are filtered! This property is run down and disgusting! We had bed bugs, no hot water and the indoor pool had litter everywhere. The staff are all very young and make you feel like you’re bothering them. The elevator is terrifying bc it’s slow and shakes. DO NoT STAY HERE!!!

The exhaust fan in bathroom was very loud. Liked the location of property by the Truckee River.

It was fabulous

Property has the amenities every o e wants just needs a little detail work to bring in more guests!

Really a great place to bring the kids. Lot's for them to do. Was a little worried that our room had a pull-out bed but it turned out to be comfortable.

I love this place great value great staff

I loved having the kitchen full of pots and pans and baking dishes. Price was amazing for including a kitchen. Game room was a bonus with a few quarter games and a pool table. Pool was a decent size and deep enough to jump in. Location was very walkable. Housekeeping was friendly and helpful. I would stay here over and over.

It was very hot in the room, air conditioner was now cooling very well, even though they brought up a couple of fans it was stiil hot.

The room key did not work twice then we were told they would come in and fix very early in a.m. The next room had no air conditioning. We are in Reno! Plus a very very sketchy neighborhood. Called and also stopped at the resort and the manager was never in to visit with him. We did not have a vehicle so we were scared at the resort

The room was clean and tidy. The property is kind of run down, but serviceable. Our AC was not working properly, though. They sent a guy over twice to fiddle with the thermostat, but we eventually had to ask them to just bring a couple of fans, which they finally did.

For the price, this was an amazing stay for my 6-person family! We booked the 2-room suite with the kitchenette. Making our food in-room (and burgers on the patio grill) saved us so much money! The pool, mini-golf, and proximity to downtown are great. There were some broken things (blinds, door stopper, burner on stove), and the parking garage didn't fit our Suburban with bike rack on back, so that was a pain, but staff was nice to help with that.

No phone in room

Did not provide enough sheets, blankets or pillows. Mattress was paper thin. No clerk available to address issues. Desk clerk cannot check you in. You are told to go to their website, which did not function, so you are forced to go third party, this creates a situation where refund is next to impossible. Checked out in the middle of the night on the first nine get of a three day booking. Charged for all three. The place is falling apart and no efforts are made to repair anything. Microwave and TV were not working. Toilet is small and low.