Great hotel! Friendly staff. Nice food and drinks.

Very good general service from the staff, clean and good amenities. Be aware that if you book via Hotels.com (or other portals I guess) you will most likely get the worst location rooms - which I did..

Caught food poisoning campylobacter at this hotel, never felt so ill in my life. Never ever will i step foot in this hotel again. Now on antibiotics back home.

The lift situation can be a bit tricky. However, it is across all of big hotels

Professional and polite staff with good collection of facilities for all ages.

Nice hotel in the middle of a refurbishment. Rooms and bar areas were very nice, but corridors felt dated and carpet didnt seem like the best choice. Food was ok, a bit tasteless at times and sometimes lacking variety. Drinks good, but the bar could have long queues at peak times. Mainly catering for Dutch / German guests

We stayed as 2 families of four, managed to get rooms next to each other and the check-in was pretty straight forward. The rooms were tidy and a good size with seperate sleeping areas (2 singles by the door and a double sofa bed by the balcony) The cleaning of the room tbrough the week was very basic, the beds would be made and the bin emptied but that was it, the sides and floor didnt seem to be touched. The towels were supppsed to be changed every 2 days but this only happened once in the week. The maids were friendly but paid no attention to 'do not disturb' signs. The pool area had a huge team going around in the morning to clean up the mess from the night before, in general it was a good job but some of the tables had obviously just been given a quick wipe and were still dirty. The pool itself was ok, not ideal for young kids as it gets deep really quickly but they had a small shallow pool and a very small splash park for the younger kids. The kids club was good, the outside has a large climbing frame with slides and indoors had a soft play area and plenty of activities, the animation team were very good and would put on a little dance before the announcements of the daily activities, which there were many. The food was hit and miss, breakfast was good. Lunch not so bad if you went to the pool bar or a la cart restaurant but dinner was not good, the majority of the same things and very limited options for children as even items that said plain were not.

I liked the location, very close to Yumbo and quite, Loved the swimming pool and the Spa. Loved my room with balcony. I did not like the animation (for old people) I did not like the food: terrible, salmon is terrible, ham is terrible.Coffe is disgusting , undrinkable, better buy nescafe from supermarket. I am lactose intolerant and they don't have milk without lactose like soya or anything else. But the worst is that you cannot have guest, not even for a second, not even downstairs to pick you up, like a prison, only wristband. I will never book again just for this.