Hotel Plaza Grande is centrally located to what we wanted to see in 'Old Town' Quito. Our beautifully decorated suite was very comfortable and had great views of Plaza Grande and beyond (magical at dusk). Most of all we felt very safe and secure. The restaurant served excellent food and overall hotel staff was world class. Order ice cream in the restaurant for a fun surprise. Thank you to the staff at Hotel Plaza Grande. Well done!

Stunning historic property with outstanding service.

Great location. Friendly and helpful staff. Large clean room.

Super

Very nice hotel in the historical center ! Super friendly and efficient staff . Spacious and clean rooms

Best location possible for sightseeing by foot in the historic center. And the staff was simply amazing! So friendly and helpful. They made our stay wonderful!

Great staff and attention to detail.

Excellent staff and nice relaxed atmosphere. Very comfortable room and really enjoyed the breakfast

This immaculate and charming hotel is the best location bar none as a base to explore Quito’s historic center. We had a gorgeous room facing the plaza so we could enjoy a terrific view and watch the people in this busy and most beautiful square. All staff were competent, professional, and pleasant and handled our questions perfectly. Many thanks for the wine, macarons, and chocolate awaiting us on check-in as well as the water bottles and coffee maker in the room! Restaurant was really good, too. Huge thanks to the front desk staffer who arranged for a private driver and tour guide for us on the day we checked out. We got to see everything we wanted! This was our first time in South America and Hotel Plaza Grande was the perfect introduction to the continent, Ecuador, and Quito.

Very impressive with great staff service at time of check in and also service for further assistance with parking and dining, highly recommend Hotel Plaza Grande Quito to visitors.

I like the great restoration of a historical site

Great service! Fantastic staff. I will definitely hgo again.

On the plus side, it is very beautifully decorated, our room was quite large and there were lots of fluffy towels and nice toiletries. We received a bottle of wine and some chocolate when we checked in, and the people at the front desk were very nice. But the negatives certainly overshadowed the positives, considering how much we paid for the room. The air conditioner was barely adequate, although we turned it down as low as possible, so we spent two uncomfortable nights. One of the main reasons for booking the hotel was to eat in their lovely restaurant, We even thought we made a reservation for our first night. However. when we checked in , we discovered that the restaurant had been closed for months and the only available restaurant was little better than a coffee shop, although they did serve dinners. The breakfast that was included in the room rate was very limited, with most of the other offerings an additional cost. Even at more modest hotels, we have enjoyed very nice buffets with many choices, but not at this hotel. And finally, our trip ended on a very negative note. The hotel is on a pedestrian street so we, with all of our luggage, walked to the corner with the bellman to meet our car. He didnt have a cart so we carried everything. While we were standing there someone took one of our bags, unfortunately the one with the presents we were bringing back home. The hotel never bothered to reach out to me afterwards, which would have been appreciated.

It was the perfect classic hotel in the old city and unique being right next to the presidential palace and so close to all the interesting sites in the old city. It is a unique hotel with great staff and the menu is excellent too reflecting Ecuadorian food at very reasonable prices. We just could not fault thus hotel. Furthermore they recommended a private guided tour company who also transferred us to and from the airport and our guide Andres was brilliant for our 3 days of touring a quite remarkable and under exposed tourist destination. I cannot thank the hotel staff enough for making the basis for our short vacation to Quito and the surrounding areas so memorable.

Beautiful hotel superb staff wonderful accommodations and great location. Staff was extremely attentive, food service was excellent.

The staff here is fantastic! Parking is not very easy but they help with luggage and everything else you might need.

Absolutely beautiful hotel. Staff was so nice to work with; they go out of there way to help. Loved everything about this property.

First-rate staff. Friendly, attentive and professional.

Classic gracious hotel on the Square in the historic district. Exceptional service, large rooms.

The property was great and the staff amazingly helpful. Alejandro was particularly amazing in solving a problem with a lost cell phone. He went above and beyond.

MUST STAY IN QUITO! Great spot in Quito historic Center. The hotel goes above and beyond!! We were greeted with welcome drinks as well as a complimentary bottle of Ecuador wine and special Ecuador chocolates brought to the room. Staff were beyond friendly and accommodating. One day there was a problem getting into our room and they immediately brought us a complimentary drink and the issue was fixed in under 5 minutes. They provided a late check out for us and were super accommodating with our late night departure. Nothing but great things to say about the hotel and staff!! Complimentary breakfast was delicious as well!!! Room was big and beautiful!! Definitely “royal”. You will love your stay here!

This beautiful hotel takes you back in time as far as style. The location is incredible… right in the historic city center. You’re greeted with a warm towel upon arrival and the endless AMAZING customer service gives this hotel the 5-star caliber it advertises.

Súper friendly from the moment I walked through the door. Chocolates and wine on the table and a cocktail to try. Beautiful clean room with a great view of a gorgeous city. Thank you

The location was excellent, the property was gorgeous and the staff were welcoming. We arrived at 10:00pm after a long day of traveling and just wanted to relax. Unfortunately there was a party on the rooftop with music so loud we actually had to shout to hear each other In the room. We repacked and checked out after one hour of torture, losing the non refundable prepayment. The staff kindly offered a different room but the walls of the elevator were shaking on the way down to the lobby. I recommend you check if there is a party scheduled if you intend to book for a weekend. We transferred to the Marriott which was not as conveniently located or as classically designed but was an island of tranquility in comparison.

I’ve traveled all over the world, five countries in the last 12 months. I have to say that this hotel had the best customer service I’ve ever seen. I was treated like a king as a regular traveler. I never leave reviews but I want the next traveler to Quito to find this gem.

The service was fantastic, from the check-in to the check-out the staff was nothing but amazing. We had a welcome drink, bottle of wine and complimentary drinks. The entire staff is kind, serviceable and knowledgeable.

Fantastic stay!

Good location & good service

Service was outstanding.

Beautiful Historic hotel in my favorite part of Quito. My second stay.

This is a lovely property, very personable service and touches. We enjoyed every minute of our stay and the very kind staff. We also had an excellent breakfast.

Outstanding service in a historic hotel. The rooms were beautiful, the location perfect and the service outstanding.