Charming hotel with vintage aura and modern amenities. Fantastic location for exploring the old town with its history, churches, museums and restaurants. Staff is very friendly and helpful; breakfast buffet a variety of local and international foods. The hotel is amazingly quiet at night!

Breakfast was excellent with a variety of items to choose from. The hotel staff were all very helpful and incredibly nice. We SO appreciated Roger's help in connecting us with Alex, a driver who took us on a few excursions! Outstanding!

These are things that cannot be changed but I would have appreciated knowing ahead of time to prepare: 1. Toilets are very low to the ground so those of us with bad knees/hips, be careful. :) 2. The stairs are all wooden and if your room is located next to stairs or the cleaning closet (also wooden), you will be woken up by those traveling up and down the stairs or opening cleaning closet doors. Not a huge issue, but if you're trying to nap or sleep in, you may need ear plugs.

beautiful property all around.

Very central location, closer to many restaurants and main scenic sites. Friendly staff.

No lift, not many choices for breakfast.

Brilliant, just a little noisy

Location and room size are amazing.

We traveled with kids, and the menu choices are limited.

Very good service beautiful hotel and very clean. Great breakfast

very nice and well located

they were about to cancel our booking on the same day because of maintenance… but we insisted and managed to keep our room there

Everything, the Architecture, the rooms especially 212. public spaces all in typically Spanish/Moorish tradition. Staff could not be more helpful. Brilliant value for money. This Hotel would be one my favourite places to stay whenever it was. However, in Ecuador it stands out as the competition does not offer this level of comfort for style at this price level

leaving

Amazing building with an incredibly friendly and helpful staff. Only a 2 minute walk to Plaza Grande which makes it convenient

great location, architecture

rooms overlooking courtyard can be noisy. not much ventilation

good location

small room, no a/c

beautiful style hotel - great location

no air con in room - breakfast too expensive!

amazing building, very atmospheric , comfortable rooms and great location right in the old quarter. helpful staff and lovely restaurant serving a mix of traditional Ecuadorian food with some international cuisine.

very clean and safe place. Central location. Very friendly front desk and service.

Basically no rooms with windows connected to some fresh air. Even with 10°C outside we had to run the AC all night. So called balcony all go to the inside, a roofed atrium. Needless to say, no fresh air here either. Also from here, you look down at the restaurant. While it's a nice look it's not practical at all. You have noise and smells from the restaurant coming up, going straight into the room, even with doors closed. Walls and doors, in addition, are very thin, so you basically can hear everything. If it says 2 beds and a couch in the description, that is not true. There won't be a couch. They say if there are two beds then there is no couch even if they list the room with two beds and a couch on booking.com. In our case the AC was mounted in a way, so that the remote did not work unless you just stand right in front of it. No chance to control it from any of the beds. The wifi was very weak and there was no connection in the upper floor and bathroom. Lower floor had connection but the signal was very weak and not what I would expect. The bathroom, as well as anything else had no windows and a barely working yet very loud ventilation which was also connected to the light. So entering the bathroom you had to turn on everything. Annoying at night because of the noise and also not very energy efficient. Water pressure was ok but warm water temperature was very unstable, leading to some boiling water suddenly bursting out. Be careful. We only tried the breakfast once, because honestly it was rather underwhelming and very expensive. Expensive seems to be the trend here. The price they ask for is not worth what you will get. Given the fact that they advertise with pictures, that are presumably from the one room with window access to the outside, is more than just a little misleading. They are also listed as a 5 Star hotel on booking.com which, even for Ecuadorian standards is simply not true.

Very supportive staff with excellent english language skills and spotless facilities. Restaurant is also very good.

nothing.

Location was great. Middle of old town. Nice duplex rooms. Great coffee at the reception lobby.

The property was beautiful, clean, and service was phenomenal . The bell man, I believe his name was Pablo, was so helpful and kind.

Nothing