Overpriced, basic room, dirty windows and poor selection of condiments

The room was clean and comfortable. The staff pleasant but there were no options other than to climb steps to reception restaurant and bar and my elderly mother had difficulty. Also I wasn’t advised about the parking . The breakfast was not great either

Mattress was poor & AC sound was very high

Rough and ready

The staff were extremely friendly and helpful. The room was well maintained and very comfortable. Only one issue. The noisy air circulation system which had no controls available. Not conducive to a good nights sleep. This was the only reason the hotel didn't get 5 stars all round.

It is really comfortable in the room, and smells nice in reception entrance, but being a wheelchair user I had to go through the back and up a slight slope to get into reception. The ramp to then get down is really small so my chair didn’t quite fit, the lifts are also really small. The chair just fitted in and my partner had to leave the bags on top of me so he fitted in too. Apart from that it’s really good.

Great locations with parking available

The property could use a little update ..But the staff at this hotel are amazing so friendly and helpful they made our stay so nice

I was disappointed by the room. The beds were uncomfortable and so were the pillows. The windows were not closing properly so we had air coming in and lots of noise. The sheets were tired and some had stains. The bathroom was nice and clean but the door would really use some repares. It was really not the kind of room I was expected from a supposed 4 stars hotel. It was a 2, 3 at most stars hoetl for me. As for the breakfast, it was nice but again not worth 4 stars at all. In the end, the staff was the only thing that saved the night. To them, I say thanks again.

Good sized room, very comfortable bed, only bad point was some noise from the water system.

Lovely hotel,great location. Only issue was the parking. Had to park quite abit away

all was good

Great location, good size room, clean and tidy, looks like it's been refurbished recently. Will be back if we've got gigs at Rescue Rooms. : )

The rooms and services were excellent The only issues were noise overnight and the W Park voucher which we paid for did not work so we had to pay again

The hotel has a very central location which gives pros and cons. Our room was on the first floor at the front, which meant it was very noisy from trams (the glass shelves noisily shook each time) and late night revellers. The room was also very cold, despite aircon being on to a high temp. It had warmed up by the morning! Maybe a positive for a summer stay. Bed was very nice and comfortable and the room a good size. Staff were very friendly and helpful, especially with our car & parking.

Near Rock City and Center of Nottingham a lot of shops and restaurants nearby 3 single beds

2 night stay to go to the theatre. Central hotel. This hotel was perfect. Large clean room with views over the city. Good breakfast with helpful and very friendly staff. Thank you x

Disappointing to see that the Hotel is being used as a Social Housing stop gap with numerous youngsters wandering about in PJ's in the lobby throughout the day!

Friendly, helpful staff. Nice breakfast. Lovely breakfast room. Handy car for park which I pre- booked.

Lots of dining options

Location of the hotel is great, however, no dining options other than breakfast available and room very tired looking and very basic .. ok for a night, but wouldn’t want to stay any longer.. all round very average , tired looking hotel, but pleasant.

Dad and I booked two rooms for two nights as we were attending a show at the Theatre Royal. Overall the rooms were clean and spacious. The hotel is a stones throw away from the theatre. The showers were easy to use (buttons) and the complimentary bottled water, biscuits, tea and coffee was a bice touch. The beds were very comfortable. There was plenty of choice at breakfast. The staff were very friendly and polite.

The hotel was much better than i expected. It didn’t look great from outside but inside was fine. The room was nice, bar area good & also a nice breakfast.

It was ok. Great location, close to fantastic sights. Nothing fancy but worked great for us. No parking in site but the lot was only 1 block away.

I picked this hotel for it's great location as it's ideally situated for city centre, Theatre Royal and for attending graduation at Trent University (all just a stones through away). (In my opinion) the hotel could do with some updating and I would probably rate it as 3* rather than 4*, but it was spotlessly clean (which for me is the most important thing) with very friendly staff. Nice breakfast too which was kept well stocked up. We were able to book a triple room which was a bonus as not all hotels offer a third bed (unless it's a sofa bed). The room was a decent size with a very good supply of tea, coffee etc. The air con wasn't very effective. There is a very small car park but spaces are limited so it's worth booking in advance. All in all a pleasant stay in a great location.

Good location and staff were lovely! However, the ‘car park’ needs a more accurate description as those few spaces were terribly awkward to park in and it was hot, noisy and smelly down there. The whole site should be non smoking as the smoke came up through our window from the smokers stood in the car park. The mattress and pillows were not comfortable or plump and the toilet seat was stained yellow and clearly needed replacing. I appreciate you’re paying for the location but I’d find a better hotel next time.

Was lovely hotel, great staff, tired in places, needed checking. No shower so hadn’t been checked, shower controls needed fixing, and what looked like a moth eaten part o the carpet. But still a fantastic place to stay, centre of Nottingham but still lovely and quiet, bed nice size and sooooo comfortable. The breakfast, good food, enough of it for a very good price

Plus point, its very close to the theatre, restaurants & close to central shopping area Negatives, very noisy through the night as close to bars. Rooms are very basic incl bathrooms, unless you book superior rooms. Bed was saggy, not comfy. I have difficulty walking up stairs & so had to use the car park entrance into the hotel - seems to be used as a outside loo by passers by

Poor

Reception staff were very good & very friendly

Room was clean and fresh. Staff very polite.

Carpet in bedrooms need a good clean.