- Dobra relacja ceny do jakości (gdyby nie lodowaty brodzik i obsługa kolacji reszta naprawdę byłaby ok w tej cenie) - Duża, ładna przestrzeń basenowa. Duże pokoje. - Dość dobre jedzenie - Czysto - Ładna okolica. Kawałek (ok. 20 minut w dół) od centrum i plaży, ale nam się podobała.

- W styczniu baseny (za wyjątkiem jacuzzi) były raczej zimne. Brodzik dla dzieci lodowaty (najzimniejszy z basenów) - Nieuprzejma obsługa na kolacji (był kelner, który był naprawdę chamski tak, że aż wybuchały kłótnie) - Podwójne łóżko było złożone z dwóch i się rozsuwało - Zdarzały się kolejki do wejścia na kolację (oczekiwanie do 15 minut) - Wieczorne atrakcje są organizowane zaraz przy wejściu hotelu (to minus tylko jak się wraca ze śpiącym dzieckiem jak my)

Rólegt umhverfi, fallegur garður. Morgunmatur góður og fjölbreyttur.

Ég man ekki eftir neinu!

Hotel is a bit far from the town but hotel offers free shuttle. Pool area nice. Plenty of sunbeds. We booked last minute and had large room overlooking pool.

Breakfast room. Lack of seating and need more coffee machines. Very busy at peak time and not pleasant experience. You have to pay for safe.

Après le vol, lors d'une balade, de tous nos documents et argent une dame de l'accueil a été à l'écoute et nous a vraiment aidé. Encore vraiment merci à cette personne de qualité.

Pour le même évènement, d'autres personnes de l'accueil n'ont pas été de bons conseils en nous envoyant le weekend en centre-ville qui se trouve loin et tout en bas de Puerto, à pied, pour retirer de l'argent tandis que la poste était fermée et que les habitants en avaient connaissance.

La piscina está muy bien y es muy grande

Las habitaciones son muy antiguas. Las almohadas malísimas. El parking tiene muy pocas plazas. Es hotel para extranjeros.

Zimmer war sauber, Blick eigentlich schön, aber laut durch die Straßen.

Habe ein Meerblickzimmer oben gebucht und leider ein Zimmer fast direkt an einer Straßenkreuzung bekommen, somit sehr laut, obwohl ich ein ruhiges Zimmer oben angefragt hatte. Ok, man kann Kundenwünsche ignorieren, muss es aber nicht. Wenn man Interesse an neuen Gästen hätte, könnte man sie auch berücksichtigen. Die Zimmer sind ok, aber entsprechen nach meinen Verständnis keinem 4-Sterne Standard. Dasselbe gilt für den viel zu keinen Speisesaal und das Essen. Geschmacklich war das Essen gut, aber Essensauwahl und -angebot entspricht nicht 4 Sternen. Jeden Abend Warteschlangen vor dem Speisesaal, weil es viel zu wenig Tische gibt. Sehr wenig Obstauswahl, keine frischen Säfte morgens, noch nicht Mal Tomatensaft. Nur 3 Konzentrate aus der Maschine. Kein Körnerbrot. Unendliche Warteschlangen morgens an den Kaffeemaschinen. Wenn ein 4-Sterne Hotel ein Fitnessstudio anbietet, finde ich es unverschämt hierfür Geld zu verlangen. 7 Euro pro Training bzw. 30 Euro pro Woche, ist eigentlich eine Frechheit. In dem Hotel liegt der Altersdurchschnitt bestimmt bei über 60 Jahren. Entsprechend war das "Unterhaltungsprogramm" abends: Tanzmusik.

Все сподобалося ,дуже гарний готель ,гарний краєвид,персонал приємний ,смачна їжа ,якщо є машина не далеко від центру все знаходиться

В ванній були маленькі мурашки

Location, facilities and cleanliness. It’s very pretty in the lobby and building in general.

Food is not good if you’re halal, vegetarian or any dietary needs. Very bland and has no flavour. If you’re site seeing just get breakfast here or go to the lovely local cafes.

Tiene varias piscinas, una de ellas climatizada. El buffet bien, nada del otro mundo. Podríamos decir que básico. El aparcamiento, muy importante: la verdad que siempre encontré, a cualquier hora. Si no en la misma calle, en las calles vecinas, pero muy cerca. Muy buena la ubicación del hotel. La habitación espectacular, muy cómoda. Un inciso es el váter 😂 es EXTREMADAMENTE RUIDOSO. (Cuando tiras de la cadena) parace que pasa un tsunami, por lo demás todo bien. La cama muy cómoda. Todo muy limpio. Poco ruido, y las vistas de algunas habitaciones son muy buenas. Recomendado.

beautiful grounds

I chose this hotel because it is advertised as having heated pool. All pools (including the one I was persistently told was heated) were FREEZING!

Hôtel propre et plutôt bien placé. Piscine. Personnel tres agréable.

La salle de sport doit être payée en plus; dommage. Wifi assez perfectible.

La piscina y la amabilidad del personal. El desayuno muy variado.

En la cena echamos de menos más opciones

Smoking in swimming pool area

Overall cleanliness and staff friendliness were a plus, always willing to assist for the most part. This was true across all staff, from reception to restaurant to cleaning staff. Also a very nice plus is that the hotel has many free games to entertain you - tennis, table tennis, mini-golf, volley and basket

Almost every single bakery (bread, cakes) or pastry item was very poorly done, both at breakfast and at dinner. Croissants were really bad (likely not fresh and overcooked to begin with), cakes were dry, baked deserts had a very weird taste (some ingredient was used on all of them which ruined the flavor) and were falling apart (not fresh) and bread was extremely overcooked. Most fruit available was canned (pineapple, peaches), with few exceptions (melon), which is not at all what you expect on a tropical island. Crepes were only served twice during our entire 11-night stay which is far from ideal. Plus one of those times, they had normal crepes mixed with orange flavored ones (which were not good at all). Found myself eating pasta, pizza and ice cream every night since everything else was not good enough. Profiteroles with the chocolate fountain are great when available. Prosciutto was only served once or twice. The scrambled eggs at breakfast were tasteless every day. If you're having a long stay, you will soon get tired of the food options both at breakfast and at dinner. We didn't even try the pool - the max depth was 1.20m across it's entirety, which is just not enough for you to even have the urge to try it out. Once again the blackout curtains in the room didn't completely block the light which meant we had to sleep with an eye mask - this is very common amongst most hotels and this one was no exception. Also, even if you just wanted to visit nearby Puerto de La Cruz you had to go by car - the hotel is on a steep hill and 15+ minutes walk from everything of interest like bars for example and the weather is very humid even at night

Clean hotel with air conditioning and comfortable beds. Limited free parking.

The breakfast room was like a cattle market; not a pleasant experience. Breakfast was buffet style and quite disappointing. There was some fresh fruit on offer but mostly it was tinned. The breakfast cereal selection was poor and UHT milk, rather than fresh, was provided. The coffee was terrible. The size of swimming pool was not as expected from the photographs, although it was a nice temperature and very clean. Towels were available with a 10 euro deposit. There was an additional charge to use the gym and the safe in the room, which I thought was unjustified, especially the charge for the safe. Beds were comfortable. The hotel was further from the town centre (about 20 minutes walk) than I had anticipated. Not too bad on the way there as it was downhill, but not so good on the way back.

Pool area, breakfast, Parking is no problem, very kind staff, little shop is very convenient, walking to Puerto is pretty close

Evening entertainment very noisy. People reserve sunbeds with towels and no chance to get into the whirlpools since entire families stay there 30 minutes or more. TV without Smart TV functions.

Location

In our room no air conditioner very inconvenient due to 3 people in one room.

The room and balcony allot of space and nice, all the games mini golf and table tennis and basketball, the swimming pool. breakfast was good

No parking! in the private parking its less than 20 places to park, and even it was full they tolld that there is place and it was waisting of time! and hard to do Reverse. beside this all jaccuzi was up to 34 degrees, felt cold!

The pools were just the right temperature and well maintained. The staff were professional and helpful. The room was clean and cosy.

It was quite far away from the centre although there was a free shuttle bus at various times of the day and taxis were very cheap to go to the centre

it has beautiful surroundings

beds were way to hard some of the bar staff were quite ignorant

Quiet, good swimming pool and breakfast

Perhaps it should be modernised

vey nice hotel with good service

bit far from the center

Breakfast was good, plenty of variety. very crowded at times.

No kettle or coffee maker in room. Temperature of room could not be adjusted. had to pat extra for safe and TV.

Hesus at the reception, and everything else

Nothing

very clean hotel, friendly and professional staff, great breakfast buffet with a wide options selection.

it might be a bit of a trek uphill if you are walking from the seaside :)