It was a wonderful stay. They even found a driver for us to take us to Agrigento when our tour left us. Near shopping restaurants etc.

Great location and excellent breakfast!

Would have

The location is excellent, very close to restaurants and a few minutes away from major attractions. The staff is very nice and helpful. The room was large, clean and comfortable. The bathroom needs some refurbishment and the shower very small. Overall a good convenient place to stay.

was so helpful with every question we had for them, including where we could find public records on a family member. We really enjoyed our stay!

We arrived at 11 pm to be told they had given our room away

Great breakfast, comfortable bed, nice staff!

DO NOT STAY AT THIS HOTEL. WARNING. Appalling. Staff members are completely obnoxious, rooms are TINY. Not to mention the size of the shower - i could barely fit inside (no exaggeration). More importantly. reason for this review: The first night we got to the hotel, we tried to access the shower in the room as we had been sweating on the flight to Italy... and due to covid, having a shower was a priority for us. Upon turning on the shower, the water would not go down the drain. it was clearly blocked. When we called reception, the male staff was EXTREMLEY RUDE, was raising his voice and refused to send us to another room to have a shower. He said "just have one tomorrow" in a very abrupt and rude tone. I kindly asked him to not speak to me in this way. Anyway, so listen to this deceitful behaviour by the hotel!! > staff agreed to refund us for the first night which was kind. I thought okay, thats a nice gesture. I didnt even think of writing a negative review. Anyway, so i contact expedia and explain that the hotel has agreed to refund me and asked that i request the refund through expedia seeing as i purchased the stay through them. EXPEDIA THEN SAID THE HOTEL IS REFUSING TO PROCESS THE REFUND. What obnoxious, deceitful and disingenuous behaviour from the hotel. I didnt enjoy my stay at all and i would go as far as saying that staying at this hotel ruined our holiday. The breakfast was awful. poor and limited choices and NOT FRESH. They had the same cakes for days on end

Artemisia hotel The good: The staff is friendly and front desk speaks multiple languages and it is very clean throughout. Furniture is new, but it is plain and cheap. Functional, but not comfortable to stay in the room for extended periods of time. The included breakfast was adequate. The location is excellent for shopping and sightseeing and there are many excellent restaurants close by. The bad: The entire facility is stone, marble, and tile. No carpeting at all in the rooms. While it is clean, this means it is exceptionally LOUD. You can hear running water, showers, and toilets flushing from neighboring rooms and other floors. When furniture is moved – the entire ceiling or floor rattles. When people are talking (or drunk) coming up and down the stairs, you can hear every step they take and their voices boom throughout the entire hotel. The doors all slam shut and the walls echoed. There were two small windows in my room, so no view and little natural light. My room began to smell like cooking food and cigarette smoke. At the center of the courtyard is a very loud family that cooks and smokes all day. It was disgusting. Bathroom is tiny and cramped. At least the hotel is clean, but I would never stay here again

I chose the hotel mainly because it's out of ZTL. Also unlike B&B, it provides all the amenities plus a 24-hr front desk. Unfortunately at check-in I was met with a terrible receptionist, who doesn't speak English, no clue on an offsite parking rate (quoted > 50EUR/night, rather than previously agreed 20EUR/night), refused/don't-know-how to give me a 2nd room card-key (it's the plastic type that needs to plug in for the room to get power). It's just ridiculous for her to insist a couple who stayed 3 nights to reply on only one room key. (This problem was fixed the next day by more experienced front desk staff, who took no time to produce a 2nd room key for me.) Otherwise the hotel is very decent, good location, room is a bit small but breakfast was very very good!

I chose this hotel because it advertises that it has an airport shuttle. It doesn’t have a shuttle, all they will do is call a taxi or car for you. Any and every hotel in Palermo will do that. The woman at the front desk who claim to be the manager said it shouldn’t be expected because it’s a small hotel. Perhaps, but then don’t advertise an airport shuttle. Also clean? Maybe. But shabby.

No

Very pleasant place right in the heart of town. Clean and comfortable. Dinners walking distance.

hotel is fine, breakfast ok, location ok- walkable, not the best area

The hotel is a budget hotel and for the price, you get what you pay for. Definitely not 4 stars. Maybe 2. Front desk staff super nice, which I why I didn’t go for an even lower rating. But the home is old, outdated, my room had no windows, etc etc.

Friendly staff on the front desk , speaks English

Nice and clean hotel in a good neighbourhood. Friendly and attentive staff. Quite small and boring room. Walking distance to plenty of bars and shops. Open now during Covid.

Wonderful staff - especially in the breakfast room! Comfortable, clean room in a hotel with character

Good value. Excellent breakfast.

The hotel is well located in Palermo. Good breakfast, nice staff, clean. Only downside was the water in our room...shower in our room took a long time to get hot and at times we had no cold water in the sinks. Overall decent hotel for the price.

We liked everything. This is a great hotel to stay at. Absolutely the best. Period.

Everything was great . The staff was competent and very friendly . Great breakfast , great cleanliness and excellent taste in decor .

Great location and super friendly staff. To be recommended to friends.

Location is good, walkable to historic centre. Reception is very helpful. Triple oom is clean but bit small for 3 of us. Breakfast is delicious. No complain to stay here for 4 nights.

Great hotel, the 101 bus from the train station stops outside the front door so really easy to find. Our room was fine but no proper windows which was odd cleaned everyday and towels changed too. Water pipes were a bit noisy at night though. Sky TV in English was a bonus after a day's sightseeing. Breakfast fine if not spectacular but staff made up for that.

It was conveniently located. The room we had was clean and spacious.

We only stayed one night, but the hotel was nice and the staff was very accommodating.

Nice location, staff was very easy to work with and helpful with dining suggestions.

The hotel is in a good location, fifteen minutes walk from many places of interest. We had a room in the loft so the window was very small and high up , there was basically no view so not too keen about that. The hotel was not full when we stayed so we were wondering why they had not put us on one of the other floors (our room was the only one on the 5th floor, which also had no lift since that only went to the 4th). Breakfast was ok but nothing special. The reception staff were very friendly and helpful.

brilliant staff - excellent room - the only downside was there was no bar in which to have an early aperitif and talk with other guests and a very tiny lounge area in which to relax.

Very close to Palermo Centro and Harbour. Very friendly and helpful staff. Super great breakfast. Definitely valunes more than you pay

Customer serivce was excellent! The hotel was super clean and in a great location. Close to restaurants and tours and shopping! I wouldn’t hesitate and stay here on our next vacation in Palermo