Front desk people were great, but eating breakfast had a really bad experience. We paid at the front desk for breakfast and the staff who were serving for breakfast treated us like we had came in there and sat down and just started to eat. They really treated us like we had stolen the breakfast until it became and issued and very unpleasant. Did not apologize at all when they found out that we had paid for the breakfast try to make it seem like they was doing us a favor but saying I can pay for one breakfast and that’s it. They didn’t even try to find out if we had paid or not just assumed we didn’t and therefore treated us accordingly very nasty, but besides them everything else was ok.

Beautiful and spacious room and very helpful front desk.

Nice place. Room was hot for me. My husband was fine with it. Bathroom smell was sometimes a little off but otherwise the place was nice.

Had a wonderful visit. Hotel room was perfect for us and Lelo in the bar helped arrange an amazing dinner with gondola taking us there.

Great hotel overall!

Excellent experience

Amazing and kind staff! Location is good, although it takes some navigating and the streets to access the hotel can be a little eerie late at night. Room was clean but bathroom could use a little updating and the showers and sink got backed up from time to time. Overall very good experience

This property has been after taxi access and is in a great location between the Rialto bridge midge and St. Mark’s Square. Shopping is close by as well as many restaurants. The hotel offers breakfast for 15,00 Euro, well worth it is you are used to an American style first meal with eggs. The style of the hotel and decor were perfect. The staff were friendly and helpful. We had a junior suite and it was very large and it a view out to the canal. I would be happy to stay there again.

Fine classic look hotel. Friendly staff. Great breakfast included for our booking. Comfortable beds. Elegant decor. Large rooms. Less than 5 min walk to the Doge’s palace and other nearby attractions. Accessible by water taxi but airport taxi charged 20 euro extra.

The service by Jean Claude was excellent and the location outstanding!

Centrally located so it was an easy walk to major tourist areas.

Amazing hotel!

Great hotel perfect location, comfortable rooms, attentive personal bartender Lelo set us up with the perfect sunset gondola ride and beautiful champagne setting unforgettable experience THANK YOU was absolutely PERFECTO!

Amazing! The staff were so friendly.

Fantastic !

Fantastic location, beautiful room with a view of the canal

Hotel was great, we highly recommend.

Second time staying at Aqua Palace, we loved everything about our stay, we will always stay here when we come to Venice. Can’t fault it!!

Perfect location right in the heart of Venice so easy to explore all the famous sites on foot. We opted for canal view room and water taxi transfer right to the door - well worth the extra cost.

Great staff and the room need a little renovation.

Staff was ok , gave us the first room on the first floor facing the street . Very noisy. They control the air so I had to open the windows , which made mosquitos come inside . Could not sleep . All traffic was in front of my room . Terrible !

Beautiful old palace with view upon a canal between San Marco and Rialto

Situated in a lovely location in Venice. Close to most things to see. The only thing with the hotel was , the AC wouldn't turn on but luckily we didn't need to use it too much.

Awesome service

I felt at home here with my son. Although they do the trash separation on the canal and it is noisy. Felt like we were part of the community. Double pained windows helped a lot. Great place.

Great location between the Rialto bridge and Piazza San Marco

Hotel Aqua Place is a very nice hotel with a high service level from the staff. It is located very central 3 min from the Marcus place and 3 min from the Rialto bridge. But in a silent relaxed area. It’s possible to sail with water taxi directly from Marco Polo airport to water entrance at the hotel. Gondola 10 meters from the front door. I can only recommend Aqua Palace.

This hotel has a canal entrance and large, beautiful rooms.

Luxury stay in the heart of Venice. Very professional excellent staff. Canal front room was superb with water views from all 3 windows. In a quiet section but just steps from main shopping and dining. Will definitely stay again when in Venice.

The staff is amazingly hospitable. We walked in late from our delayed train, tired and cold. They were quick, kind, informative and made us feel important and welcomed. We slept late and were about an hour late for check out. We were only called once and they watched our bags while we excluded the city. The hotel and bar are lushly decorated and beautifully designed. We will definitely return!

Wonderful staff. Very helpful. Very nice hotel.

Great place to stay to explore Venice! Beautiful hotel and lovely staff.