Awesome location, the dinner kaiseki set was delicious but a little bit expensive. It seems like a lot of locals were fishing at the lake right behind the hotel, so if you fish I'd recommend that you try

Room is clean. The onsenand sauna are beautiful and relaxing. Staffs are very helpful and polite. The drivers are very professional.

very very good

Nice hotel and excellent service.

Toilet ventilation needs to improve

From the moment of pickup at the Ogoto Onsen station and dropoff, the service was flawless! Check-in is completed while seated in the lobby (rather than standing in queue) and many of the staff speak multiple languages. While the venue is slightly older, it is beautifully maintained and spotless. The 24 component kaiseki dinner is delicious and cheap considering the variety, gorgeous presentation and flavors. N.B. The kaiseki menu is only available in Japanese and even though I'm bilingual, I had a hard time explaining it for my fellow travellers. Google translator was also perplexed... If you have food restrictions or allergies, kaiseki is NOT for you! The breakfast buffet has lots of variety but some may find the smell of fish quite strong since it's grilled at the table. The onsen was recently renovated and now has new dry barrel sauna with great views. Benefit: it's open 24 hours so I was able to enjoy a private experience multiple times throughout the stay (N.B. the barrel sauna closes at midnight). The staff go out of their way to ensure everyone's comfort even when dealing with cultural differences, language barriers, multiple (sometimes unreasonable) and demands from international (and local) guests. #impressed While there are pricier and more traditional ryokans in Japan, we had a fabulously relaxing time at the Biwako Ryokusuitei and wish we could of stayed longer!

Very relaxing stay - a wonderful experience.

They provide shuttle bus at the train station. Look for a telephone station near the station exit of the train station. The hotel is very clean and stuff are friendly, and some of them speak English pretty well. Place is relaxing with many facilities, and food is very good. Highly recommended.

Great service and onsen

Beautiful hotel environment, staffs are very polite.

Our stay at this Hotel was good. Here is for a more romantic getaway or relaxation. Activities around the area are a bit too far from this Hotel and transportation is limited if you don't know the area well.

Excellent service, the staff is really nice, cleaning is excellent, amenities 10/10, everything was perfect, I want to go again!!

This was our first ryokan experience and we had an amazing time. The staff, rooms, amenities, and onsen were incredible. Would recommend!

A great place to stay if you want to experience staying in a Japanese ryokan with private onsen and kaiseki dinner. Only a short train journey from Kyoto. Customer service was absolutely amazing.

The property itself is nice and well maintained. Looks a bit dated inside but it is situated in a small town that doesn’t have dining options and the onsen serves dinner and breakfast but no quick dining option for those that don’t want to eat at a formally decided time. So be prepared and bring snacks or eat before your 3pm check in. The happy hour provides 1 wine and non alcoholic beverages and limited snacks. If you want beer you have to pay for it. We had an issue with the vending machine but the staff doesn’t speak English so Google translate was key during that issue. On that note, be sure you bring water because your only option is to buy some from the vending machine. We were able to book massages when we arrived and they were magical. Highly recommend taking part in that service. Massage only offered in the evening so plan accordingly. We wanted to get a foot massage the morning we were leaving but since they don’t offer massage services in the morning we weren’t able to. Definitely with the experience but 1 night was enough for us especially because the food is traditional Japanese meals and we don’t eat all of those items.

Biwako is definitely a destination if you want to relax and get away from busy city life. Great views, clean hotel, and staff was friendly, courteous, and super helpful. I unfortunately wasn't able to use the onsen as I have a tattoo that could not be covered up, but I booked it knowing that. If it's small enough to cover, you might be able to use it. Otherwise look into booking a room with the private onsen option. There is a shuttle that will take you to the train station in the morning or you will have to make a bit of a walk there. Overall great stay.

We had such a great time the baths were so relaxing and the staff was very friendly and helpful! Would definitely go back.

The service rendered by this place is AMAZING. The onsen is lovely and plenty of towels are available so you don't have to bring the ones from your room. There is also a rest area with cold drinks and popsicles you can enjoy after your bath. We took the half board plan and both dinner and breakfast were plentiful and delicious. We were served Omi beef shabu shabu at dinner. If you're coming to Ogoto onsen, I highly recommend staying at Biwako Ryokusuitei!

Dinner is not good but the breakfast is great

Other than the toilet design being a bit dated, everything else was great. Kudos to staff's attention to details even though most of them were not conversant in English.

Nice atmosphere Food quality is excellent and plentiful Onsen bath is clean and nice Staff is friendly and helpful

Free shuttle between JR station (Ogotoonsen) and hotel. Good view of the lake from the hotel room. Excellent private onsen (hot spring; wooden outdoor bath tub).

Lovely room! Doesn't quite look like the picture, slightly out of town and not many places to eat but otherwise excellent

Good and relaxing.

Beautiful ryokan. Very relaxing.

Staffs are friendly and helpful. Hot spring is amazing.

Very friendly, kind, and helpful staff. Beautiful rooms and views. A great place to stay!

Will definitely stay again! Everything is just so great especially those nice and helpful staff =) Thanks for making our day!

It is too old for japanese -style room , even is the lower price one, did not expect one the window can't open,and the wall paper are damaged.And one day morning i ask the front desk when is the last shuttle bus from JR station, they told me was 20:45, then i was 20:30 at the JR station call hotel, and they said not in service after 20:30.I take the taxi back and complaint, they always said:Sorry Sorry ! because they don't want explanation,for my first night arrived,I want to reserve the restaurant from them and want to see the menu what they can order, they also say: sorry sorry ! no menu.this hotel doesn't any things nearby, just can't help for the customer, only sorry sorry ! for solve things. Want to have dinner at the restaurant, they not willing to do business!! too bad.

Perfect location and very nice rooms. Service was friendly and helpful. We traveled with my wife’s parents on their 40th wedding anniversary, and we got a free room upgrade. Awesome!

전체적으로는 만족합니다. 분명히 방을 금연룸으로 예약했는데 금연방이 없다고 흡연방에 냄새제거를 잘해주겠다 해서 그렇게 예약했습니다. 근데 룸이 문제가 아니라 그 층 전체가 금연룸 층이어서 엘리베이터 내리자마자 복도 전체에 담배 냄새가 장난아니었습니다 ㅠㅠ 숨 참고 다닐 정도였습니다. 그래도 직원들은 모두 친절했고 석식 조식 다 맛있어서 좋았습니다.

Nice hotel. Room a bit small for an onsen hotel but clean room and friendly staff made up the deficiency in hardware.