Good visit

Property was amazing. True 5star experience. Words cannot describe the level of service Regis hotel provides from the moment you are greeted to the moment you leave. Special mention to Adrian our Conceriege and all of the other staff. Truly a wonderful experience! We cannot wait to return!

Very nice stay!

Perfect hotel ! Perfect location ! 5 stars !!!

The whole experience was amazing! From the service to cleanliness and the attention to small details is out of this world.

OTTIMA QUALITA' DEL SERVIZIO , MOLTO ATTENTO E DDISPONIBILE, SIA QUELLO IN LINGUA ITALIANA CHE IN LINGIA INGLESE, IN SPECIAL MODO ELEONORA ALLA RECEPTION, GAETANO AL BAR E RAJNATH AL RISTORANTE

The staff, room, hotel, everything was comfortable and had a good stay. This is a hotel I would like to stay in when I go to Paris again.

It was good but service was somewhat lacking compared to other Mandarin Orientals I have stayed at. Can not compare to their Barcelona branch for example. Restaurant was really a disappointment, the server Juliana served and charged for a Roderer Champange when my partner actually ordered a Chablis. 42€ per glass. We didn’t say anything because the whole service experience was just that poor. No attention at the table at all. We were thinking/hoping it was her first day at the job and wanted to give her some slack.. Same goes for breakfast, many mistakes and missed items, you get hard boiled eggs instead of poached on your Benedicte, never seen that before.. but atleast roomservice staff was very attentive and fixed the issues quickly and apologetic about the mistakes. (Missed the pot of tea for exempel) Wanted a treatment booked and tried with Concierge but they were unable to help “because the people they work with was closed” for costumers- would be nice to branch out and make costumer happy rather then being stuck with only those hotel works with and makes money from sending hotel guests to..

We stayed this hotel for 3 days. We were able to spend comfortably thanks to staff of hotel. I want to stay here.

The location is wonderful; and the hotel and hotel rooms are beautiful; but what makes the entire experience is the staff. They were tremendous. The steamer (no iron) in my room wasn't functional, so the staff sent someone up with a steamer to steam all my shirts. The only downside is, there was a protest in Paris (as there usually is); and nobody alerted us that the taxi the hotel scheduled, at our request, could no longer arrive to pick us up. It would have been nice if the hotel had a vehicle they could have used to get us to our destination.

This 4 nights stay is better than my previous one in June. We let the Conierge know early the restaurants we would like to dine and they managed to book for us and were duly reconfirmed. So no hustle on the dining venues!!! Also, good selection in English newspapers too! We were well updated on the world news even when we were away from home. Would definitely go back.

This used to be spectacular meticulous property but it has gone downhill. The lobby smelled like sewage one night we asked for a garbage can for a room several times but have never showed up lots of little things make this not a five star property anymore

Its The best in Paris, location, restaurant, Bar, concierge

Location excellent, very helpful and attentive staff. Concierge was great.

It was an excellent stay. Service was MO standard and we were very satisfied. Room was clean and staff were all very professional.

The service was impeccable - the room very clean and staff was just awesome and helpful every step of the way.

Excellent location, close enough for waking to every where, very attentive staff, definitively recommend, for sure will be back!!! Love Paris!!!!!

Towels were dirty didn’t look exceptionally clean.

I like the services and the staff with courtesy. Nice environment.

Excellent experience ! Excellent food! Excellent service!

Exceptional service 100 percent of the time. I’ve never stayed in a more elegant and classy hotel. I hope to have the opportunity to return!

From start to finish, this was an excellent stay. The staff were personable and attentive in a genuine manner, and helpfully gave me recommendations and even made a reservation on my behalf. The area is ideal for sightseeing, right in the heart of Paris, and a friend who drove in to see me from Belgium could valet his car for the day for only 15 Euros, which is an insane deal! The room was also super comfortable, and the included breakfast had the option of dining within the room, which felt very decadent. I couldnt get enough of the Diptyque bath products!

Excellent hotel Very good environment; good food. - fusion Nice staff. I'll come back soon!!!

Friendly staff, best location possible. Great restaurant, room is good but starting to get outdated. Surprisingly kid friendly. I would return in a heartbeat.

Not worth the price. Terrible spa.

It was Amazing

I choose to be a repeat customer of this hotel each time I visit Paris because my stay is always perfect. Great location, exceptional service, clean and modern rooms and everything you would expect from the Mandarin icon. Housekeeping, please remember to put a bottle of water by my bed each time you turn down in the evening. Other than that, Im a fan! ....as the saying goes...

The hotel is located at central of the city,easy to the hot points.The staff is very professional and warm,room is good.

I forgot my clothes when I checked out. They were forgot in the first floor closet of my room and hanging on the hangers nicely. And then here are the problems:
1, the hotel didn't try to contact me for the clothes I forgot at all. Even after I called the hotel they couldn't find it until I told them I was sure my clothes were left there. And then they did a further investigation to find them.
2, After clothes were find, they asked my credit card and authority of charging my card for shipment with the details of shipment. We seemed to have an agreement, but then they didn’t do anything. I even called them, and they told me they were very busy and would get me back after. But I got nothing.
3, After back home, I sent them an other email. The hotel told me someone would contact me soon. But again nothing happened in two weeks until I sent them another email.
4, Finally, I got their attentions! My clothes were about to send. I gave them my address details via email. But when I got my package, I found out the postcode was wrong! And it's not my post code at all. So I had to correct it to get my package.
5, the fee of the shipment, I didn’t get the receipt they said they sent. Moreover, they didn't charge the card that I authorized them to charge but charged the card in file. Even before they charged my card, they didn’t disclose the price to me, and I had to ask about it. All these made me feel very uncomfortable. Even now, I sent email to ask about the receipt, no one responses

Just excellent. The hotel staff is really friendly and helpful. The location is amazing just next to the shops and few minutes to everywhere.