Horrible experience poor customer service and charging extra just for partner to come and visit me even though wasn’t planning to stay the night and questioning us saying he needs to leave in 10 mins

Arrived at the hotel and my partner was helping me out of the car as I'm on crutches withon 5 mins we had been given a parking ticket (not the hotels fault). The guy on reception was apologetic and due to be being on crutches gave us a room on that floor which was so small the door to the bathroom barely opened. The bed was a small double with a single duvet over it didn't even cover the full bed and the windows didn't shut properly so it was incredibly noisy. Overall it I'd paid the price on this site I wouldn't have minded but paid early check in when we arrived as we were heading to a rugby game plus £20 parking plus the parking ticket hotel ended up costing over £200 for one night could have stayed at the premier in cheaper.

Staff were amazing, breakfast was great and the bar was good 👍

Alex was friendly and accommodating.

The hotel was tucked away off the.main road. Location is amazing close to top asian restaurants, bars and close to public transport routes. Our room was lovely and clean, modern and chic. The bed was amazingly comfortable and breakfast was fresh, hot and well made with quality produce. The staff team are wonderful and friendly. Tge bar/ breakfast room was modern, immaculately cleanand service impeccable. Wonderful little gem.

Very friendly staff, who shared his charger as I didnt have my own. Concenient location by Hounslow Central tube for connections to LHR. A bit worn down sheets (look overused) and some hairs found on pillows.

Not really worth the money, we were “upgraded” to the premium but no room to walk around the bed, they were never able to make us a key, we had to ask the house keeper to let us in every time we wanted to go inside the room again. Restroom was super super small, the hand wash sink was pretty much right in front of the toilet with very very very little space for leg room and I am a short person, I can’t imagine how a bigger person would manage to use that toilet without hitting the sink, shower was broken and the “fixed” it attaching a spoon to the shower head so it would move with the water pressure, water liked to the whole bathroom floor, I’ve paid less or similar at a way better hotel, the main entrance has spiders, pretty much picture doesn’t not match actual property.

HORRIBLE, SMOKY, DIRTY, AND DISGUSTING! When we arrived at this hotel about two hours before check-in time, we were shocked to know that this is NOT a real hotel, rather a dirty Bed and Breakfast place masquerading as a hotel in bad and dirty condition in a very undesirable area in Hounslow. The floors were sticky. It was smelly all around. One of the employees was shamelessly smoking right outside the main entrance door. Then some others also joined him in the same area. I asked the receptionist to see the property inside. We had unfortunately booked it for three nights, but when we saw its dirty, smokey and unsafe conditions, I told the receptionist that we cannot stay there. She told me that we still have to pay for 3 nights. I called Hotels.com and she lady on the other side tried to convince the receptionist to accommodate our request and cancel the reservation with full refund. She even sent her email, but the receptionist continued to deny that she received the email. I wasted 90 minutes over there arguing with that lady and talking to Hotels.com. Hotels.com did try to resolve the issue, but the property owner refused to refund our deposit. Hotels.com should NOT offer this property on their website because it is an utterly disgusting place with horrible staff. I equally blame Hotels.com for promoting such a horrible property and bad property owner. We left and refused to check in.