Fantastic stay and service! Many English speaking staff, hospitality above and beyond. Would stay again in a heartbeat

Would have liked the option to dine in and restaurants around closed too early.

Excellent place to explore Myajima ..

So happy to have stayed in this hotel. Our Japanese style room was large and comfortable. The staff was also very kind and helpful. We also appreciated the genuine hot bath.

A really good experience in a traditional japanese hotel. All the staff is very kind and nice. The vegetarian breakfast it was awesome and delicious. May be the price is a little bit expensive, but we really enjoyed our stay there.

Everything was perfect! I just wish the checkout was a little later (10am).

Staff was super helpful and friendly. The front desk personnel spoke very good English and would go out of their way to help us if we had concerns or questions. This place hold many great memories of my trip to Japan, and the onsen/hot-spring did wonders for my skin. I hope to become a regular costumer of this hotel in future trips.

If you are staying on Miyajima, this is the perfect location. Just a few min walk from the dock, and typically there is transportation waiting for guests.

Will come back

We enjoyed our stay at Miyajima Hotel Makato very much. Upon arrival, we were surprised to learn all shops generally close by 5pm. Your front desk staff quickly helped to organize breakfast for us the next morning though it was very last minute. We appreciated that very much. They even provide transportation to the ferry terminal. The whole team is always very attentive and ensure we are very looked after, our compliments to them for a job well done !!!

The service of the hotel is perfect, we contact for transfer service on previous day. The staff has waited at the pier on time and left the maps and restaurant information for us, we can continue to enjoy our day in Miyajima directly. There is a girl at reception is able to speak in fluent English, which is very friendly to the foreigners who don’t know Japanese. Just a bit disappointed because the private bath is fully booked on the day and we cannot have it. Miyajima is a very good place and we love it so much. Next time when I come here, I will book this hotel agin and the private bath.

Staff very friendly and helpful property well maand clean

Very Beautiful!!! Comfortable... great place to stay... staf are very nice and kind... is near to all important places

Japanese style hotel

Absolutely wonderful service from the staff. Very quiet location. The public bath was amazing.

Very friendly. They collected our luggage at the pier. Gave us wonderful recommendations for dinner. I wish we stayed longer.

We had a large room with Tatami mats for sleeping. Unless you are used to them, they are not very comfortable. The hotel doesn't have a restaurant and we had some difficulty finding a place to have dinner lon the (Sunday) evening we were there. Likewise for breakfast the morning after.

The staff were exceptionally good and helpful. On one day a staff person walked us through the town to find a particular restaurant and on another day a staff person drove us to the station. In neither case did we ask, but in both cases we were extremely appreciative of the help.

This hotel is on top of a hill and about a 10min walk from the ferry station. The property is a bit dated and we think way overpriced for what you get. The tatami room we got was spacious but the mats we got to sleep on were awful. It was just as well to sleep on the tatami floor, no one could get comfortable here. There was also an annoying speaker announcement every morning, not sure what that was about but we heard it clearly in our room and it woke us up. There is a small gift shop with snacks but not a big selection. The Onsen is clean and nice, it was the best part of our stay but we would probably stay elsewhere if we came back to the island. The island is beautiful but be prepared because businesses open late (around 10:30) and close early (around 5pm) so the eating options are very limited. The hotel has an option to include food but we didn’t get it so I can’t say if that’s any good. We spent $600 per night (5 people) and feel it was not worth it.

Excellent stay! The staff was welcoming and charming. Our room (501) had views from two sides and we could watch a beautiful sunset. The shower had great water pressure. Meals were served in a cavernous dining hall (it felt a little like summer camp, you are with your own group) but the food was superb! Very nice bath. We managed to hit at a quiet time, but one night we decided to go for a walk first and noticed a large number of people heading to the bath, so you may have a different experience. Staying overnight (we stayed two) in Miyajima is far superior to day-tripping it, and Motoko is a great place to stay

A great combination of western style with traditional Japanese culture

Staff was helpful. Stay was fun. Didn’t use there dining services- would consider next time due to limited options available at the time.

We stayed on Miyajima for a pleasant six days. My wife and I had visited Miyajima for a day many years ago, but we had never been with our children. We imagined a holiday on Miyajima would be a relaxed but exploratory one. Hotel Makoto is an elegant Japanese resort-style hotel. I took advantage of the sauna in the family bathing space, which can be reserved free-of-charge at the front desk, a space that also features a bath that could fit two adults and two small children together comfortably. Our tatami room was spacious and featured a view of the mountains, the bay, and the five-storied pagoda. Service at the hotel is exceptional. Staff made every effort to assist in a pleasurable stay. This applies not only reception staff but also to servers at breakfast, who made the effort to provide simple alternatives for our fussy-eater children, and to chauffeur service to and from port. Perhaps the hotel is not the glossiest option one might find on the island. I happen to like hotels where the history of the place is palpable, so the cosmetic flaws in an otherwise well-maintained lodging hardly bothered me. Since we will certainly be visiting again one day, I hope that the owners give a corner or two a new paint job and consider some new carpet to renew this charming accommodation to its obviously once-opulent state. A wonderful, memorable stay with sprawling breakfasts, the smell of well-preserved tatami mats, capacious views of Miyajima, and old-fashioned luxury.

I think it is a hotel with maximum 3 stars. Things that were offered before are no longer available, some common areas were dirty, we paid for the massage chairs but they didn't work.

a very nice place to stay, friendly stuff, clean, well maintained property.

Large room for Japanese hotel. Nice amenities and best location! I would love to come back

Staff was very friendly. Pick-up and drop-off from and to ferry station was great! Japanese style room was clean an very spacious. Public bath was also huge and enjoyable. No restaurant at hotel, not sure why they advertise food in their website. Walking distance to shops and restaurants, but everything opens around 9 am or later and closes around 5:30 to 6 pm, so a bit stressful to plan your days and meal times.

I live in Hiroshima City but we wanted to stay on Miyajima during Kangensai. We chose this place because it still has the authentic ryokan style, but is very affordable (especially being on Miyajima) without sacrificing any beauty, comfort, or service. It’s a short walking distance from the port and a very short walk to the beautiful shrines and temples of the island. The rooms are beautiful and have a lovely bathroom for everyone’s needs. After finding this place, we will stay here more often instead of returning home after a long day on the island!

Miyajima island is a wonderful spot to spend two or three days. Crowded and touristy between 9 and 3 for sure - but outside of those times, quite special. The sika deer are a novelty but where we come from, they are edible rather than cute so was constantly left wondering if someone would miss one. The hotel is nice with good room size and traditional tatami and futon sleeping arrangements. Especially liked the traditional bathhouse. One thing to be aware is that the advertised restaurant does not exist. The staff were quite bemused when I showed them the Expedia advertising of said facility. Not just is there no seafood specialty as described - there is no restaurant at all. That would be fine but be aware that most establishments in the village close shortly after people head back to the mainland on the last (3pm ish) ferry. Still, a few places stay open and offer good food. Les Clos is a class above. Bambino is also good and do a proper but slightly expensive marguerita. Miyajima Brewery was also good. Most other places are fine with the usual fare and many do local oysters. Their treatment of them (steamed, pickled etc) is a travesty for those of us who like our seafood raw and fresh. Have fun.

From a Western perspective futon mattresses on the floor aren't comfortable. I realize that this is normal for the Japanese, but it was hard for me to adjust to. And unless you want a truly different breakfast experience I don't recommend the extra for the included breakfast. Just a heads up! That being said, the service was amazing. They will meet you at the ferry dock and drive you up the hill to the hotel. The views out of our room were amazing. It was such a treat to be on the island in the evening after all of the day trippers had left. If I had to do it all over again I would still stay at this hotel. It was an experience that I won't forget.

Very good service, e.g., free shuttle to and from pier to hotel.

Our stay was pleasant. The hotel is dated but clean. The staff was friendly but not extremely accommodating—some of the services were closed. There aren’t bad locations in town.