Receptionarea was horrible. Not a welcoming desk with serviceminded employees. Reminded me of an car rental office with low desk. Lacked ability to smile and getting us to feel welcomed. The bartender at the pool was an exception - he was serviceminded. The poolarea was a nightmare. Not enough sunchairs. In the early morning there was a colorexplosion with suntowels in all colours but not many people. :-(. Hotel had a very "budget" feeling. It didn't not seem very loved by its owner. More like a kid without a loving parent.

The staff was great at the dining area at the room cleaning and ready to serve you with a smile. I highly recommend the place.

We had a great vacation and can strongly recommend this hotel. It’s a small/medium sized hotel with a very familiar and nice atmosphere where all the staff recognizes you. The hotel and pool are actually better in real life than on the photos. Everyone are very serviceminded and helped us to prolong our stay even though we didn’t have booked more than 3 nights. They even upgraded us to the private pool rooms for one night which was very appreciated by my boys. The all inc food is good and tasty, served in a nice restaurant with indoor and outside tables by the pool. Really good ice cream from 11-23.00 and the snacks from 15-17 helps fight the worst hunger. Very close, max 200 m, to the best part of Kalimaki beach where the turtles lay their eggs. Fine sand, perfectly clear water and nice cliffs that surround part of the beach to create shade-perfect for small children. Restaurants and shops next door. Beach in Laganas is not that nice and lots of young people partying-Kalamaki is best beach and slower tempo, family friendly!

Maybe i expected too much?! It wasn‘t bad but it wasn‘t good either. Here some points i didn‘t liked/understand at all. .) you have to pay 20eur for the safe keys - ok, it‘s advertised as „no safe included“ but there is one in the room actually. and for the pleasure to use it they charge 20eur - pointless. .) you get 2 big towels even you booked for 4 persons. also they change the towels every 2days. seems like a bit to rare considering because of the oceans/pooltime you may shower 2 times a day .) the rooms itself get cleaned every day - but the floor seems like not included. again, with the sand from the oceans etc it should be done everyday .) the late checkout - we knew we need the late checkout but they couldn‘t confirm if we are able to stay in our room till the checkout. that again makes no sense. of course it‘s not like the late checkout is free of charge. cost 30eur till 15:00 or 40eur if you stay till 18:00. costs are ok but the process/organization is questionable. .) the deluxe suite is not worth it what i do like was the receptionist, they tried they best but it seems like some organisational issues are slowing them down. also the other personal was friendly, food was good. pool are also. and the best thing is how close you are to the crystal beach.

Very limited hours for meal times for an all inclusive hotel. Did not have hot water in the showers. Very hard mattress. Flys in room. Had to pay to use pool towels. Only thing good was Christina the receptionist.

Just great. A marble.

Dirty old and nasty staff i had to relocate would like a refund

We had a superior room with hot tub others had own small pool but the best thing was the quality of the food and staff we have been on many all inclusive and are good value but never had as good food as we did in this hotel also staff serving you like u were paying for every round not just flinging it at u and no restrictions on how many u got at a time by that I mean if he paying customers in ur group u get 8 drinks so only one needs to go to bar unlike so many other places. Annex rooms are across the Rd but very modern taxis all over island very reasonable €15 from airport to hotel so cheeper than transfers €10 into Zante town well worth a visit