Awesome in every way

Staff was very accommodating and helpful. This was our favorite hotel during our stay in Columbia.

We have been to Cartagena a number f times. This was our best hotel experience to date. It is in a great location. Close to the restaurants but away from the walled city and all the neve ending vendors there. There is a great Salsa club just a block away. The staff is amazing. Friendly, helpful and attentive. Both teh hotel and the restaurant which also very good! The hotel is small, intimate and beautiul. We will stay here again!

Excellent service and clran amenities. Wish I could've stayed longer.

Very clean and enjoyable to stay at, always very courteous and helpful and rooms and hotel was immaculate

Our room was very spacious. We enjoyed the free mini bar and welcome drinks. By far one of the best hotels I've ever stayed in.

The hotel is in a prime location - walkable to most areas and very lively. The hotel is a repurposed colonial mansion, so the ambience and decor are lovely. There are decorative pools throughout the main floors and small tables and chairs to enjoy a morning coffee. Breakfast was included, which was a good standard meal to start the day. We had a duplex room, which was beautiful (and smelled great!). The showers were particularly nice as well. The only real con was that we had to request towels a few times. I was a little surprised they didn't have the room ready with them during the room cleaning. The pool area was a bit small - better for lounging/relaxing than for using the actual pool. Other than that - lovely staff and hotel! I would definitely recommend staying here.

This hotel is stunning! It is in a very convenient location and very walkable. The staff of the hotel specifically Rey & Elizabeth were so extremely helpful. I’m grateful that I was able to explore Cartagena from this location. In also a female solo traveler so I felt very safe!

Tatiana was great she made my stay enjoyable she is an asset to the hotel five star

The staff was amazing! Rey took care of us and providing options to dine nearby. The only concern is the room facing courtyard is not soundproof so picks up all the noise and sounds of other guest. Otherwise despite that...everything else outweighs the noise.

Receiptist upcharged room; room humid, some had no windows. Furniture old

very nice hotel Staff was amazing. premium products in the bathroom etc. breakfast included options were not that great, but food wasn't bad. Housekeeping cleans the room twice in the day. ACs are v effective in the so hot n humid weather

It was very clean & great hospitality!

Hotel is in a great location and the property is great! However, our premium room with jetted tub did not hold up to our expectations. Personal room jetted jacuzzi and ceiling were not working the entire 4 night stay. Multiple maintenance visits could not fix the issue. After first maintenance visit, we were told it was fixed, however it still did not work and notified front desk again. After 3 separate maintenance visits we were told that we needed to reach out to Expedia. We were asking for a price adjustment since we didn't receive the amenities that our premium room was booked for. Additionally, room was about 50 feet from a rooftop bar that blasted music every night until 12:30-1:00am. We slept with earplugs every night. Hotel and grounds are beautiful, but it does not match a 5 star rating.

This hotel is BEAUTIFUL. It felt like a paradise away from the busy streets. The staff are very friendly and attentive. Highly recommended!!!

Highly recommend!

My wife and I would definitely return, we were delighted.

Amazing hotel. 10/10

A lovely place in a perfect neighborhood. Just bring your google translate app with you because no one really speaks english well enough to understand needs.

Great location. Wonderful staff. Perfect for solo vacay or couple trip. Would highly recommend!

I was so afraid booking through a 3rd party site but this hotel is beautiful and it smells so good! Hotel Capellan is located at the corner of one of the most photographed streets in Getsamni! It is across the street from the National Park AND bonus - walk through the park and you are at the Walled City and Pegasus Walk Way!!! Really an excellent location!! Andrea at the front desk was wonderful and so was the handsome Rey the bellman. The restaurant is lovely and they gave me a welcome drink while I waited for my room. The room, a king room was on the first floor - you get to it by walking through a courtyard with little pools, exposed brick walls and plants - gorgeous! The room is beautifully appointed with 2 wardrobes, a sitting area a desk and a TV that gets Netflix - important when you want to relax after walking the Walled city! The bathroom was lovely with a shower. This hotel has an elevator up to the roof deck with the pool and bar. The pool is probably a lap pool but I enjoyed sitting in it while reading. People mentioned on other reviews that there are no windows on the first floor - my room was on the first floor and they were right but the room was beautifully lit and I realized that the windows face Calle De Sierpe as I mentioned on of the most popular streets in the Getsemani neighborhood so you probably don’t want windows that open. This was only a minor drawback for me - as I said the room is beautifully lit, but there is noise bring earplugs

We had a great time in Cartagena which started each day with our breakfast in the hotel restaurant. All of the people working in this hotel are welcoming, polite and helpful. Each time we walked in or out of the hotel I was greeted by name. I celebrated my birthday while in Cartagena and the hotel staff found me at the pool with a piece of cake to sing happy birthday to me - what attention to detail! Noticing the date of my birthday without being told by anyone from my family. The hotel is clean and very well located. We were able to walk to all of the restaurants we went to. The hotel staff helped us arrange airport transfers for both our arrival and departure. Quickly responding to requests I sent through Hotels.com messaging. I would happily stay at Hotel Capellan de Getsemani again.

Amazing property, clean rooms, gorgeous setting, attentive staff. 3 minute walk into the heart of Getsemani with lots of restaurants sightseeing and parties at night! By far my favorite area in Cartagena. Elizabeth at the front desk was great at helping us with all our needs and the inclusive breakfast was fantastic. The pool was incredible as well! Stay here!!!!

This hotel is very nice and clean

Excellent service

EXCELLENT HOTEL! So beautiful and quiet. Rooms are spectacular and the pool is small but comfortable. Staff was super nice and Carlos at check in was amazing. I would stay here again for sure. If I had to critic something about the hotel was that the room floor was a little dusty but the middle of the hotel is open to the outdoor so that can happen. Other then that everything about my stay was great!

The hotel ambiance, design and location was amazing. The staff went above and beyond especially the officer that was stationed outside of the hotel. He would go out of his way to make sure our family was safe and comfortable leaving and entering the hotel. The only downfall was the hotel not willing to accommodate the days we missed due to our flights being canceled multiple times.

Very friendly staff. Service could had been better/faster as we did have to keep requesting washcloths and waiting for them to bring it to our room. But overall clean and safe.

All around great service and great location for everything.

I would recommend this hotel for couples looking to be in the Getsemani area. Or with older kids. For families with younger kids I found it didn’t have the best amenities and for the too the family suite stairs were quite dangerous, as it had no closed railing. When I came in also they used a very strong smelling eucalyptus based cleaning product which stung my eyes. The manager was very helpful and supported the cleaning of the room to remove scent. Breakfast was excellent. I would recommend checking out the Silvia restaurant nearby as well as the whole area. Big thanks to the manager Tatiana for helping us.

We really enjoyed our stay here! It’s a beautiful, clean and comfortable hotel. It is in a great location right on the edge of Getsemani, near the old town and very close to the marina. The staff here were great and went beyond to help us when we ran into a hiccup with a guide.

I liked the staff and employees that worked at the hotel. Everyone was always pleasant and ready to greet you and ask how you were liking your stay. Special shout out to the doormen Rey and Neren who always made it a pleasant welcome.