Stayed at The Castle Collection in Cook Street, Liverpool with my son for two nights in March. We had no hot water for the whole stay and also had water leaking in the shower through one of the lights over the shower from the upper floor. I contacted the number provided over the weekend but nobody answered. On Monday morning before checking out I rang again and got through to someone. I told them about the issues and I was told to email reservations, which I did. I received an apology and was told one nights stay would be refunded. A week later I still had not received the refund. I contacted The Castle Collection again to ask why it hadn’t been refunded. I was told that the refund was given as credit to Expedia. I contacted Expedia and they said there was no credit or refund provided from The Castle Collection. Expedia contacted The Castle Collection to ask for the refund but was told by the manager they would not provide the refund. So basically I was lied too. Would not recommend The Castle Collection to anybody thinking of staying there.

Parked using the discount code offered from the accommodation at Q Park Dake street. Was well lit and very safe behind the roller shutter door entry. Apartment no7 was comfortable, clean and welcoming. Could have done with bedside lamps as once you turn main light off it’s a walk in the complete darkness to the bed - bit of a hazard! Very quiet accommodation and very spacious. Will book again thank you.

Really clean apartments, bedding and towels were spotless. All mod cons. The staff were lovely and very friendly. We have stayed at Signature apartments 4 times and will continue to use them.

Great location and comfortable stay.

This apartment was ideal for visiting Liverpool and very central location. Comfortable beds too.

Beautiful old building, the rooms were lovely and have been brought up to date. Cleanliness was first rate. I have always stayed at the Castle collection apartments and will continue to do so.

very good location, clean,close to Liverpool1 shopping center and chearch street

Great location. Walking distance to pretty much everything. Lots of good restaurants within a minutes walk. The 2 bedroom suite was INCREDIBLE. (Can i live here... ) Very large with ample room to spread out. Lots of privacy for 2 people or 2 couples. Comfy king sized beds in large bedrooms. The bathrooms were lovely and well equipped with heated towel bars. Small kitchen with full sized fridge, stove and small washing machine. I would definitely stay here again and recommend to friends.

The flat itself was nice and centrally-located, but the parking was a disaster. We followed instructions to park in the Q Park parking structure, which we were told would cost £9 for each 24-hour period. The discount coupon left by Castle Collection did not work, so we when went to collect our car on the 3rd day (to go out on a day trip), we were charged £38.50 for less than 48-hours of parking. I contacted Castle Collection, but heard nothing back. I had already asked to be supplied more than one parking coupon, as we were had a day trip planned, but they never responded to that message either. When we left to go home another 2 days later, we were charged an additional £37.50 for parking. Both my father and I contacted Castle Collection again after the trip ended, but got no response. I also contacted Expedia, but with no result. The flat is large, clean and very comfortable, but it also lacked basic essentials, including hand soap in the bathroom, Kitchen roll and oven mitts - I nearly burned my hands taking food out of the oven! The washing machine is incredibly noisy and does not dry well, and the shower is very slippery; my 70-year-old father nearly fell several times. They also double-charged me, and I had to wait for the second charge to be taken off my card. Could have been a perfect stay if a few small details were seen to, or even if communication had been better!

Doors slamming and drunk people coming

This apartment was well located in a central position and you could not fault the cleanliness. The rooms were laid out as expected. What they didn’t tell us was there would be building work literally outside the lounge windows on weekdays whilst we were there. We had workmen looking right into the apartment so apart from the noise we felt on show and had to keep the curtains closed. The bed was huge looking at its width but I’m only 5’ 6” and my feet hung out of the end it was so short! The bed side twbkes needed lamps too. We were there for 5 days and were only left 2 toilet rolls and toiletries for one day. When it said toiletries would be provided we expected for the length of our stay. The cleaners next door felt it appropriate to continue to slam doors and I mean continue to slam them as we were getting up. We have never been to an apartment and not had a few tea bags and coffee sachets provided and we have stayed in several similar apartments recently. There was nothing extra provided to make things easier at all and even the jcloth for dishwashing was only one cut in half. Talk about stingy! We wouldn’t stay here again as when we want a holiday we do want a few little extras to make things easier eg tea and coffee, salt and pepper, toilet rolls and toiletries and a bed that we fit in! We also don’t want unexpected building works that we could have been advised about in advance of our visit.

The apartment is wonderful, very spacious and everything absolutely perfect with everything that you need for a short break. However be warned there is Avery noisy club directly underneath which goes on until 3 am the music and the crowd is very loud so loud it made the bad shake at certain points so if you have kids or are expecting any sleep before 3 am I would choose to stay somewhere else, however if you are intending to be out or up till this time I would say it was a really perfect place to stay.

We stayed in apartment 8 which is up a couple of flights of stairs - no lift so bare in mind if mobility issues. Large apartment that was clean and decoration was average but could be higher spec. Overall ok stay with no problems. Check in process fine but walls quite thin so could get noisy depending on other occupants.

Amazing, would go again for sure

Great location! Great size apartment…already tried to rebook but it’s full…amazing visit!

Excellent location, decoration could use a refresh but everything you could need for a short stay was provided. There were a few quirks which probably need calling out e.g. the rooms are not truly separated but more screened (the tv and snorers will be heard everywhere), odd noises at night especially if toilet or shower is used (also street noise and various clicking/ticking from white goods and heaters). Would recommend ear plugs for light sleepers. Room charges seem to vary throughout the week but I'd consider this excellent value if you manage to take advantage of one of the cheaper nights.

Great place to stay, very central and very clean. Easy check-in, and good communications with admin. The apartment needs some ambient lighting, bedside lamps etc. The ceiling lighting is too stark and bright.

The apartment was very clean, the only thing wrong with the apartment was the waterproof sheet on the double bed, and the view from the windows of numerous brick walls. Don't book if you cant climb stairs as there is no lift and lots of stairs.

The apartment was fantastic - it was in a great location that was near to all the amazing things Liverpool has to offer. The apartment was spotless and much bigger than we expected. Would definitely stay here again. There are quite a lot of stairs (flat 8) but was fine for us. Loved it and would recommend

Really enjoyed our time. Excellent location. Spotlessly clean and well maintained

Lovely big traditional building property with high ceilings. Refurbished and modernised but some early signs snagging work needs done. Check-in and access to property was well communicated and went to plan.

Excellent stay. Apartment is really clean and perfectly centrally positioned. Small problem with the shower but sorted in less than an hour by the owners. Great value and highly recommended 😊

Excellent property, very clean and easy to access. All communication was excellent. Great apartment in a good area.

Perfect location and amazing apartment loved staying here

It was a lovely studio. Well designed/furnished. It had everything you could need , so much better than a hotel room. Close to everything but quiet. Was on the 3rd floor and there is no lift but in locvely grand building. Only thing i would chane if i could was the corner, leather sofa, it had sunk quite abit. Overall would recommend.

Great apartment

Very spacious, clean, well appointed apartment. The location was fantastic.

Great place, high ceilings, great beds, Gemma was very helpful