Service was ok. For a five star experience it should be better. Hard beds and ok view from the room. Breakfast was fine. Not much vegetables.

This is the best hotel if you want to get family friendly resort-ish feeling in kl. Mr zairi and justin were attentive and gave the best service you could possibly asked for. All the staff are helpful and friendly. The kids loved it soo much, the pool was amazing and the kids club is well equipped. The food at the restaurant was delicious and reasonably priced. Dont get fooled by the affordable room rate, the quality and experience match rooms thats cost double of it. Thanks M!defo going to revisit soon.

It’s better if movies are provided with subtitles.

Second time to the hotel. Great place for family. Kids friendly pool. Staff are friendly. Room and facilities are very clean. Breakfast are awesome.

One of the best hotel in Kuala Lumpur at reasonable price.

Stylish, new hotel in Kuala Lumpur near the Phileo Damansara offices. The rooms are clean and spacious with all the amenities you need. Recommended stay.

Very nice resort in the city concept. Love the modern design and resort vibes. We enjoyed our stay, but 50/50 to come back 😅 ✅︎Pros :- -Friendly security guards, concierge, buggy driver, reception employees. -Beautiful lobby but not beautiful when there is too many people :( -Nice modern room -Love the bathroom with vanity mirror with light -Comfortable bed but pillows too soft (?) -Management very thoughtful for giving us complimentary cake (for our anniversary and 2 Nov babies birthdays) Thank you! -Wide selection of breakfast spread, all yummy! Teh tarik need to be less sweet though, but it's OK! -Love the pool design and slide ❌Cons (And much needed attention and improvement) :- -Hot location for government events (?) -AVOID the weekend holiday crowd, the queue will be VERY LONG. The lobby will be crowded with cars as well -Advisable to call the hotel to check if you prefer a chill vibe holiday, otherwise hotel is super-super crowded at every inch of the corner when there is a government/corporate/wedding events. - LIFTS : Long wait to go down even if you are on 1st floor, especially during peak period (We went at 1140 and 1208 and finally reached level G). Lifts are full and people are inconsiderate towards families with babies with strollers. -Improve the pool cleaning and maintenance (the water is super murky for 2days) -Improve/train the restaurant employees to be more friendly Repeat stay? 50/50 (Yes during weekdays, NO during weekend/holidays)

Excellent

I really enjoyed the property atmosphere, breakfast, staff hospitality and room. I want to repeat again.

Overall, its a very nice hotel with pleasant staff. It suited my purpose as i was attending a Conference held at the hotel. Recommended for those who want a resort feel whilst in KL. Worth the price i paid at Hotel.com

The facility area, such as the swimming pool and kids club, was interesting. However, during my stay, the water in the swimming pool was quite cloudy.

Awesome

A little out of reach to central due to lack of transportation.

The room cleaning is always missing something... soap, towels, etc. inconsistent cleaning up.

Clean and new hotel. Inconvenient as there is nothing around the vicinity, not even convenience store hence to get around, will definitely need to call for transport. Other than that, the hotel is spacious, new and clean. Good variety in the hotel breakfast buffet too..

Very clean! Courteous staff!

Very nice resort, extremely green with good facilities and food

Good place for a family with children. My baby enjoyed the kid’s club. Wish we stayed longer to enjoy the other facilities.

The check in and check out process was instant.

NIce

room clean and staff nice, except the one work at kids room

Hope we can get more offer

i love the pool and the food is good too but the staffs are not really friendly i was looking for the lift but nobody cares to ask where i was heading. i need to ask the staff only then i was being answered

The room isclean and well designed. It would nice to have s convenient store within the resort.

Resort style like

everything was great and clean, staff was friendly, but the breakfast choices are not as i expected because i need to add 100 for breakfast but minimum choice and not worth my 100 i recommend u to just sleep and get your breakfast somewhere else

Staff are attentive. The room is spacious and clean. The hotel feels safe with security prowling. Child friendly.

The check in process was in mess and have been waiting 1 hour just to get my key and the place is hot n no fan at outdoor and low aircond inside the lobby, not enough place for sitting yet long queue to check in, room no slippers

The hotel got nice hangout place around the pool. The breakfast menu was superb. However, I had very bad experienced during check-in because of the heavy departure (Public Holiday). We register at 2pm. The staff said they will call once the room is ready. It was 3pm, yet no one is calling. Then we need to face the long queue just to ask if the room was ready. So sad, it was still not. We managed to get the room access card after 2 times calling the reception (the queue was so long and slow moving). Thanks to the helpful staff. The saddest part is when my luggage arrived at the room, the handle part was broken. Overall, everything was good.

1) que for 45 min for Check in, a lot of people due to long weekend, only 4 counter was open for check in. 2) flood in the bathroom, the water cannot go out, it take long time for water to fo out from bathroom.

Kids friendly hotel

We stayed for two nights in an executive suite room. The hotel is new, grand and elegant. The room ambient is pretty pleasant. We were celebrating our anniversary and the hotel provided free decoration and a chocolate cake as a gift. The minibar is free and a plate of fresh fruits was provided. All the staff is very friendly and helpful, greeting you every seconds when they met you. Good hospitality! The hotel location is actually very strategic, just besides the SPRINT highway. About 15 mins drive to shopping mall like Paradigm, Midvalley, The Curve etc. If you dislike big city hassle, then this hotel might be your great choice for short getaway. There is a MRT station nearby. Here comes the downsides. (1) Breakfast spread is not as good as expected. Taste is quite bland for a simple dish like mee goreng mamak. We took our breakfast in the Fairway Coffee House for one day while another day at the Executive Lounge. Huge disappointment at the Lounge because the buffet spread is not as good compared to the Coffee House & the food was cold especially the pastries. (2) Parking is not pleasant because the roofed parking is located at another multi storey building with quite a distance, but they do provide buggy service upon request. The nearest open area parking is without roof. (3) Kids playroom should limit number of visitors with booking & also set an age limit for entrance to the slides. Its so packed especially during school holiday season.