Nice neighborhood & well connected.

I had a 2-night trip to Santiago. The main negative point was that the shower eas cold for both nights. I called the reception and they said that would restart the gas heating, but it didn't work. Bed was comfortable and clean but towels were old. Location: good, there are restaurants in a walking distance. Costanera mall is 2km away. Breakfast: I did not have time to try - they start serving at 7:30 am, and for the day-trips I had to leave early (around 6/ 6:30).

The hotel was really outdated. We had booked 2 night stay but we checked out after 1 night because the rooms were very small, bathroom extremely small, very old rooms, couldnt find AC remote, no hot water kettle or microwave. Breakfast was very basic- the croissants and baked items were dry and cold.

They had no information on our accomodation at all had to email the hotel the booking details as they received nothing

We booked a last minute stay at Hotel Presidente Santiago as our standby flight was fully booked. It was in a convenient location and at a good price, so we booked through Hotels.com. The booking page stated that they provide a free airport shuttle service, which was one of the main reasons we chose this hotel. However, when we spoke to the hotel they said that they didn't provide this service and we had to pay for a taxi ourselves! They also said that they didn't have our booking on record because they don't have the Hotels.com handle and had to keep my credit card details until after the Bank Holiday weekend until they could confirm. Staff were short with us at times but otherwise friendly and helpful.

Not a bad place to stay for the last night of my holiday. The room was a little cramped for the price but overall I had reasonable stay.

Room was too small, bathroom entrance too tight and no air conditioning , they need to clean the mildew on the walls and ceiling in the bathroom.

I booked a room with Expedia and when I arrived, around 11:30 pm, I rang the bell to enter the place and the deskman said I didn't have a reservation and hang the phone without opening the door. I rang a second time (I had payed already!) and he opened not before waiting at least 20 seconds. Once we entered we were greeted with a horrible attitude, coming from someone who had heard nothing from us besides "hello, we have a reservation for tonight". I explained him that I had booked and paid through Expedia and that I had the confirmation mail on my phone, I could show it to him. He said he didn't want to see my mail.. he wanted me to send it to his mail. I did so (twice to make sure) and after a couple of minutes without feedback from him I asked him if he had got the mail and said "I don't know". Well, after a short conversation (where he even said that it wasn't right that we'd payed in USD considering we were Chileans. But Expedia never gave us an alternative!!) he said in a im-doing-you-a-favor tone, "go ahead and I'll fix this". After that I can only say that the place was clean but extremely noisy. And not from outside, but from the people working there the next morning. I would recommend this hotel only in times of war.. besides that, try anything else.. awful experience.