There was no clear instruction that no one will be in the office after 6 PM. I arrived around 6:15 PM and no one is there. I call the 5 phone numbers on the office door and no one is picking up. After help from a resident and neighbor. I finally got a hold of one of the officers and finally got in. Other than this, the room is great and clean.

Didn’t even stay one night. There is no AC in the rooms. During other seasons this might have been okay, but it was too hot in the room. Had to immediately leave and find another hotel. Also the neighborhood seems a little sketchy.

Good place to stay

Great value for money. Local shops approx 10metre away which is great as you have your own kitchen, cooker, microwave etc with utensils, pans. Theres also a kebab place next to the shop too! Room was very clean and the bed was very comfy. Smaller than a double but still big enough for me and the mrs. Only downside, we was on the top floor where there was no lift and shower took a while to warm but apart from that great accomdation. Area was ok, but as we are not from london we didnt feel truly safe and didnt venture out at night, in the daytime it was like being back at home. Would stay again and recommend.

Clean, good shower even tea, coffee and a microwave. A short walk from Canada Water tube station, very convenient for the O2. Good price too.

Room was ok given the location and price. Superficially it looked nice not on closer inspection- stains down front of kitchen cabinets and table, bathroom flooded and sealant dirty/ missing/ sockets need replacing and sealing in properly - the usual signs of a room that’s been made over but not really fixed. Mattress needs replacement. So it’s ok and it worked and it was pretty cheap but I wouldn’t go back

Short weekend break, nice neat room, only drawback was the stairs, I was on the 2nd floor and there was no lift. The shower is a bit tight and the water appliances work opposite to their colour scheme. The bed is very comfy and the rooms heating wirks well.

Room itself was ok, nice hot shower. Good size room. No shower gel. One bed was comfortable and absolutely fine, the other was terrible! Squeaky, rocked from side to side every time you moved. I was afraid it was going to collapse it was so rickety. The mattress was completely worn out with hard springs poking through. I got no sleep and kept disturbing my friend with the squeaking. I informed the receptionist on check out. They assured me it would be reported to manager.

It was great the girl who doubles uo as the receptionist and general mansger was an absolute sweetheart very freindly bery helpfull and very descreet the room sas ridiculously luxurious fir the pruce and location with marble like floors and a 48 inch flat screen snart TV and electricly operated windowss it was amazing in my opinion.

No-one on reception when I got there and the first number did not answer. The young man on the second call was helpful, then you are on your own to find your room. Room was clean but noisy. There is a pedestrian crossing outside which beeps when used, and the street lights shine in all night. I stay because I can walk to my destination in about 15 minutes. There is no parking. If I could find an alternative, I would.

The room was fine, nicely decorated and clean if a little tired looking. The bathroom was very small, although the shower itself was large and plenty of hot water. The rooms are not well insulated so noisy in the evenings. Staff were helpful. There is no parking and it's not a particularly nice area.

Two problems identified and addressed to the management. Television was faulty. Drainage in shower was blocked.

The heat in the room was unbearable. The fan speed couldn't be controlled and the windows only opened 1 inch. Sleep is impossible here and the lighting. Either you had 99

Nice quiet area, lots of transport available. Shame about there being no lifts and the walls are thin so it's easy to hear what your neighbours are doing.

Very obliging Manager Ianni. Clean & neat. Close to Amenities. Great explanation of how to get to places. Great stay. Comfortable bed

From the looks of the building we were expecting a small apartment with three beds and a large window. When we got there at 3.00 pm the room wasn't ready, we had to wait 20 minutes whilst they cleaned it (I wish that I could clean a room in 20 minutes) not a good start! We were taken to the small ex shop next door, not to the building on the photographs. No complimentary toiletries, just complimentary ear plugs which did not bode well!! The room was small with a small shower/bathroom, wardrobe, table and 2 chairs 2 beds and a fridge. This was supposed to be an apartment. No one showed us the shared kitchen if there was one. The floor was wooden and we could hear every step from upstairs, thankfully we could not hear much traffic as we were behind what seemed to be a laundry shielding us from the busy road. The beds were comfortable but the bathroom needed a deep clean. The walls were as thin as tissue paper. We had to switch the fridge off at night because it was too noisy. We saw very little of the staff, only one was helpful, the others were surly. On leaving they did not like me asking for an immediate refund of the £50 deposit that we had to give, they said that it would be done later that day by card but I insisted and got an instant card refund. All in all a poor choice of accommodation The location was very good, close to Canada Water tube, Greenland Quay for the Clipper and Surrey Quays for the tube.

Stayed with a few friends as we were going to the O2 Arena, great location, clean, friendly staff. Overall everyone was happy with the experience and it was a better stay than expected.

Good location, very accessible to bus routes and train stations. The apartment was clean and of a good size although not overly large, but certainly enough space for 2 people. It appeared to have been very recently refurbished with a well-equipped kitchen and an extremely comfortable bed. Ear plugs were provided due to being positioned on the corner of a busy road; I thought this was a really thoughtful and useful extra to help you sleep.The only things that let it down was the very changeable water temperature and water pressure in the shower. If this can be sorted out then these apartments would be top notch.There is a convenience store across the road so you can pick up anything you need to make yourself a proper meal. I paid for a secure parking space (parking is not available here) but the staff informed me that there was some free parking spaces nearby.I would stay again, the price was very good value for money, the reception staff polite, friendly and obliging and the apartment was clean, comfortable and private.

Clean, spacious & friendly & efficient. Good value.

Very nice comfortable quiet stay. Close to centre of london

room was ok, but badly set up, there were no bedside lights so we had to use the light from tv to get into bed. The double glazing needs up grading as the street and traffic noise is loud enough to make sleeping difficult.

I needed very affordable accommodations with an easy public transit option to the O2 arena area as a single female traveler and this was it. If you too have stayed in other budget hotels in London or Paris, this is not the same. No one wants to feel like they need to take a shower because they took a shower...fresh linens, well lit, personal shower and toilet, mini fridge, and hot water kettle. Good basics. Plus, it was larger than other single budget rooms I've stayed in. If you're there to sleep and get on with your business for a few days than this should work for you. If you want to sleep in all day, or party in your room- you will likely need another space as you can hear other guests. If you're tired after a long day and jet lag, not really an issue.

I needed very affordable accommodations with an easy public transit option to the O2 arena area as a single female traveler and this was it. If you too have stayed in other budget hotels in London or Paris, this is not the same. No one wants to feel like they need to take a shower because they took a shower...fresh linens, well lit, personal shower and toilet, mini fridge, and hot water kettle. Good basics. Plus, it was larger than other single budget rooms Ive stayed in. If youre there to sleep and get on with your business for a few days than this should work for you. If you want to sleep in all day, or party in your room- you will likely need another space as you can hear other guests. If youre tired after a long day and jet lag, not really an issue.

This is not really an apartment ...really just a room with kettle and fridge ...only mugs and glasses .no plates or bowls or knives and forks . Room was a double but given to us as a triple ...singe bed pushed in. For 3 people and no zircon it was uncomfortable to sleep and was woken at 2am in morning by fire alarm going off as someone "smoking" in the building

Pros: nice clean room with kitchen. Cons: too small bathroom; no elevator; hotel location

Lots of space in room which was clean overall however the bedsheets did not seem fresh. Bathroom nice and clean with good shower.

Staff very friendly,great size rooms and very clean handy for all transport

Only stayed for one night as I was visiting a friend for a party, but the room was nice with its own bathroom and kitchenette. With a 24 hour shop just outside, it was even more convenient when returning at 3 am a little worse for wear.

Short walk from Surrey Quays station, room was as imagined apart from the fridge being so iced up that the door wouldnt close! Told the reception when we left as no point doing this sooner so we dont know how quickly this will be sorted out.

Short walk from Surrey Quays station, room was as imagined apart from the fridge being so iced up that the door wouldn't close! Told the reception when we left as no point doing this sooner so we don't know how quickly this will be sorted out.

The bathroom and kitchen were very close. Difficult to get into bathroom. Very tight space.

Hotel did not have a member on site after hours. My family and I were locked out of our apartment because the magnetic keys could not open the door. We tried multiple times and failed. When I finally for a hold of calling the manager/owner of the hotel, he was rude and unfriendly. I felt like I was inconveniencing him for calling him so late. He did not once apologize and made it seem like my fault for the keys not working. Obviously he did not care about our experience. When I checked out the next morning, I explained my experience and the lady that was checking us out was trying to tell me that the keys did work and basically accusing me of lying. I felt awful. At least she apologized. I asked for compensation for my experience and she called the owner and he basically said it was only '5 minutes and resolved'. It is not about the time but the experience I felt. Besides that, this place is not up to cleanliness standards. I found hair and stains all over the sheets. They said no noise between certain hours but there was no noise control during those times so it was hard to sleep because people kept banging the door knobs. Also, as I was checking out, another guest was complaining for being charged miscellaneous fees as well. Obviously this is not the experience you want in London.