Our hosts were very friendly and responded fairly quickly when we had a water heater issue. However, if you are looking for a place to stay that is anything more than just a place to stay that is not very convenient to get into the city, not does it have a lot of shops around it, then this is your place. The beds were not very comfortable, they're is mold growing on the ceiling in the bathroom, several window and interior door handles are broken or falling off, and one door has a giant hole in it at the bottom. It takes a while to get into the city by train and underground, as well as the general neighborhood is a bit ghetto. Basic comfort items could be provided to improve the experience, such as a fan for each room since there is no A/C, hand towels for the bathroom and kitchen, mirrors that ppl who are not tall can actually use since the one in the bathroom is mounted very high and there is only one other mirror we had to just keep shifting from room to room to be able to use whole getting ready, trash bins in the bedrooms would be helpful, clthes pins for the clothes lone should you need to do laundry (the washing machine is extremely noisy, so be prepared for that),and at least a mattress pad/cover to help the beds not be lumpy.