Had a wonderful experience. Room was clean and comfortable. Staff was helpful and friendly.

Very friendly staff from front door to admissions.

Very friendly staff from front door to admissions.

Business trip

This was our 2nd visit to this hotel, it's right in the heart of the loop next to the river walk. This trip I reserved two junior suites the rooms were spacious my only complaint was the bathroom. Very small counter space and the water pressure in the shower was not the best. The staff both at the front desk and parking area are incredibly friendly and helpful. If you are looking for a hotel that is clean, updated and has bars and restaurants onsite I higly recommend this hotel.

The shower water pressure was very low and the TV didn’t work at times. No room service.

The shower water pressure was very low and the TV didn’t work at times. No room service.

This was our 2nd visit to this hotel, it's right in the heart of the loop next to the river walk. This trip I reserved two junior suites the rooms were spacious my only complaint was the bathroom. Very small counter space and the water pressure in the shower was not the best. The staff both at the front desk and parking area are incredibly friendly and helpful. If you are looking for a hotel that is clean, updated and has bars and restaurants onsite I higly recommend this hotel.

My family stayed here at the Hyatt Regency Chicago over Labor Day weekend. Their check-in line took 30 minutes to go through for non-gold club members. We paid extra for a "city-view" and received a view of the building next to us.. Upon checking into our room, we discovered that the bathroom was not cleaned from the last customer. We called the front desk and housekeeping came and cleaned it pretty quickly. They left an apology card under our door. The drains in both showers of our rooms would not drain so everyone had to wait for it to drain between showers or else they had to stand in idle water. The beds were 6/10, not the most comfortable bed they have slept on in Chicago.. only 1 of our 2 beds had a thick comforter, with no extra stored anywhere. It was really odd why they would have 1 bed with a thicker comforter than the other bed. Overall we were pretty disappointed with our stay at the Hyatt Regency Chicago. The location is actually a little inconvenient. We have found better hotels for this price and with a better overall experience. We will not be staying with the Hyatt brand again.

My family stayed here at the Hyatt Regency Chicago over Labor Day weekend. Their check-in line took 30 minutes to go through for non-gold club members. We paid extra for a "city-view" and received a view of the building next to us.. Upon checking into our room, we discovered that the bathroom was not cleaned from the last customer. We called the front desk and housekeeping came and cleaned it pretty quickly. They left an apology card under our door. The drains in both showers of our rooms would not drain so everyone had to wait for it to drain between showers or else they had to stand in idle water. The beds were 6/10, not the most comfortable bed they have slept on in Chicago.. only 1 of our 2 beds had a thick comforter, with no extra stored anywhere. It was really odd why they would have 1 bed with a thicker comforter than the other bed. Overall we were pretty disappointed with our stay at the Hyatt Regency Chicago. The location is actually a little inconvenient. We have found better hotels for this price and with a better overall experience. We will not be staying with the Hyatt brand again.

Have enjoyed staying here so far will definitely be back if I visit Chicago again

Very good. I would recommend.

I wish there had been information in the room about the hotel.

Had a great stay

Quiet and relaxing in the middle of a busy city. Very welcoming staff!!

Fantastic I would definitely book again

Excellent place to spend 3 days! Weather was great, close to all the cities activities!

My recent stay at the Hyatt Regency Chicago was nothing short of spectacular! From the moment I arrived, I was greeted with warm and attentive service that set the tone for my entire visit. The hotel’s location is unbeatable—right in the heart of downtown Chicago, with easy access to the city’s top attractions like Millennium Park, the Magnificent Mile, and the Art Institute of Chicago. The room was spacious, modern, and impeccably clean, with a stunning view of the Chicago River. The bed was incredibly comfortable, and I appreciated the little touches like the plush robes and high-quality toiletries. The free Wi-Fi was fast and reliable, which made it easy to stay connected during my stay. The amenities were top-notch as well. The fitness center was well-equipped and had plenty of space, and I loved grabbing a coffee at the on-site Starbucks before heading out for the day. The hotel’s restaurants offered a great variety of delicious food—I particularly enjoyed the breakfast buffet at the American Craft Kitchen & Bar. What truly set this hotel apart, though, was the staff. Every interaction I had with the team was positive—they were always eager to help and went out of their way to ensure I had a perfect stay. Whether it was providing recommendations for local dining or assisting with transportation, the service was impeccable. In summary, the Hyatt Regency Chicago exceeded all of my expectations.

Great hotel! Always my go to when in Chicago.

Front desk check-in was amazing. Could of charged for early check-in but didnt due to my circumstances. Thats why I always stay at Hyatt on E. Wacker. Great service.

Clean hotel exactly what we were looking for. Tv in the room didn’t work no one came to fix it. Parking $80 a night. Breakfast was good dinner was eh

Safe

Front desk check-in was amazing. Could of charged for early check-in but didnt due to my circumstances. Thats why I always stay at Hyatt on E. Wacker. Great service.

Located close to everything

A very large business hotel that is near the shopping district. Nothing fancy, but we did have a view of the river and the breakfast was good options.

A very large business hotel that is near the shopping district. Nothing fancy, but we did have a view of the river and the breakfast was good options.

Excellent service

This was a last minute stop and it was close to everything and very clean!

Highly recommended. Very convenient place to stay. In walking distance to many tourists attractions!

Strategic location

This is a great place to stay for those looking for something in the heart of Chicago. Location is close to a lot of places. Offers a beautiful view of the river.

My girlfriend and I really enjoyed our stay at the Hyatt Regency. Beautiful views of the city nearby and it was convenient to get to various sites. Look forward to going back there again.