Lot of noise from outside. Staff wasn’t friendly but useful enough. Shower was unclean. Bed was reasonably comfortable. A/C worked randomly. No coffee making machine.

Lot of noise from outside. Staff wasn’t friendly but useful enough. Shower was unclean. Bed was reasonably comfortable. A/C worked randomly. No coffee making machine.

Nice modern hotel. Good breakfast.

Nice modern hotel. Good breakfast.

Expensive for a hotel without a/c and with a very bad internet access

Expensive for a hotel without a/c and with a very bad internet access

Great, Hotel 100% recomended

Great, Hotel 100% recomended

Great area to be in, safe and easy walk to all attractions

Great area to be in, safe and easy walk to all attractions

Excellent central location of the city of Bilbao. Walking distance to Metro station or bus stops. Close to many restaurants and generally safe. The bathtubs are small and it is very loud staying near an elevator. Staff was very pleasant.

Excellent central location of the city of Bilbao. Walking distance to Metro station or bus stops. Close to many restaurants and generally safe. The bathtubs are small and it is very loud staying near an elevator. Staff was very pleasant.

Great hotel in good location. Most of Bilbao is walkable so the location of this hotel fits great with my needs. Lovely rooms and service.

Great hotel in good location. Most of Bilbao is walkable so the location of this hotel fits great with my needs. Lovely rooms and service.

My room was a good size and having my own balcony with outdoor seating and table was an unexpected extra. The reception staff were very helpful. The location of the hotel was perfect for the Guggenheim and Museo de Bellas Artes.It was a more complicated walk to the old town, but worth it. There is a taxi rank outside the hotel

My room was a good size and having my own balcony with outdoor seating and table was an unexpected extra. The reception staff were very helpful. The location of the hotel was perfect for the Guggenheim and Museo de Bellas Artes.It was a more complicated walk to the old town, but worth it. There is a taxi rank outside the hotel

I was staying for an educational course and all the facilities were excellent. Not too expensive. Many places nearby for cheap meals.

I was staying for an educational course and all the facilities were excellent. Not too expensive. Many places nearby for cheap meals.

Really great breakfast choice and service, however underground car park was a nightmare to get into being extremely narrow.

Really great breakfast choice and service, however underground car park was a nightmare to get into being extremely narrow.

Nice hotel, very kind personal

Nice hotel, very kind personal

Hotel is a little tired looking; certainly not the same standard as other 4* hotels in the area. Chipped tiles, worn furniture in the common areas make it look a bit sad. Service and food is good, location is OK. It's not bad value, just needs a little TLC.

Hotel is a little tired looking; certainly not the same standard as other 4* hotels in the area. Chipped tiles, worn furniture in the common areas make it look a bit sad. Service and food is good, location is OK. It's not bad value, just needs a little TLC.

The hotel was clean and staff were friendly however a couple items bothered us during our stay. The hotel implements an “environmental” policy which to me really just looks like a cost-saving measure. They limit the air conditioning to temperatures above 27C. This made our stay very uncomfortable as we were hot in the room. Also, the wifi is very slowly and almost not worth using.

The hotel was clean and staff were friendly however a couple items bothered us during our stay. The hotel implements an “environmental” policy which to me really just looks like a cost-saving measure. They limit the air conditioning to temperatures above 27C. This made our stay very uncomfortable as we were hot in the room. Also, the wifi is very slowly and almost not worth using.

Nice and tidy hotel. Around 200 metres from Indautxu metro station that also houses the Eroski convenience store. If you opt for the room because of the balcony, please note that the view from the balcony is not especially interesting, and it lacks shadow during the afternoon, but otherwise wonderful to have. Great breakfast options, although it seemed to be quite busy at any time. Good service all around.

Nice and tidy hotel. Around 200 metres from Indautxu metro station that also houses the Eroski convenience store. If you opt for the room because of the balcony, please note that the view from the balcony is not especially interesting, and it lacks shadow during the afternoon, but otherwise wonderful to have. Great breakfast options, although it seemed to be quite busy at any time. Good service all around.

It was okay overall. The « family » rooms are in another part of the building and the only way to access with a stroller is to go down the parking and then up from another elevator. The building was build like that and they don’t have much choices. So it’s understandable. The room was fine, the floor probably need some reparation, but it was clean. I would have expected somebody to help with the baggages, especially coming from a 4 stars hotel, but we did all ourselves and it wasn’t a problem. The breakfast was decent. Basic choices. For a 4 stars hotel.. I would have expected something more. The location was good. The parking for electric car was good. Though a bit small. We unfortunately took so much space with our car that nobody could have come next to us to charge. It was between two columns and our car was longer. No car could’ve enter next to us.

It was okay overall. The « family » rooms are in another part of the building and the only way to access with a stroller is to go down the parking and then up from another elevator. The building was build like that and they don’t have much choices. So it’s understandable. The room was fine, the floor probably need some reparation, but it was clean. I would have expected somebody to help with the baggages, especially coming from a 4 stars hotel, but we did all ourselves and it wasn’t a problem. The breakfast was decent. Basic choices. For a 4 stars hotel.. I would have expected something more. The location was good. The parking for electric car was good. Though a bit small. We unfortunately took so much space with our car that nobody could have come next to us to charge. It was between two columns and our car was longer. No car could’ve enter next to us.

It's like the hotel can be split into two. The new part (this is where you enter the hotel) and the old part where you have to walk over to an old building. We had a room in the old building. Wasn't a 4 star hotel to me..

It's like the hotel can be split into two. The new part (this is where you enter the hotel) and the old part where you have to walk over to an old building. We had a room in the old building. Wasn't a 4 star hotel to me..