We quite often stay here but could you please sort out the remotes on your tvs (never been once and not had an issue with them) and one large towel for two people isn’t enough. Apart from that our stays have always been good and your staff have lovely.

We quite often stay here but could you please sort out the remotes on your tvs (never been once and not had an issue with them) and one large towel for two people isn’t enough. Apart from that our stays have always been good and your staff have lovely.

A hotel staff member entered our room at around 4:30 am whilst we were sleeping. I shouted at them and they left. I'm not quite sure why they came in, even if they got mixed up and thought the room was empty, what's the reason to enter a room so early in the morning? Most hotels don't start cleaning until after checkout time. We felt very unsafe and didn't sleep for the rest of the night. In addition, there was no hot water (had cold showers), only provided one towel for 2 people...the area surrounding the hotel was pretty loud and could be heard from the room due to single glazed windows.

Good transport links, great location great service

Good transport links, great location great service

Once again super service from the lovely reception team. We love this hotel and will be back next year

A lovely welcome from the reception team - very easy and quick. All round a friendly and efficient team - thank you.

Straight across the road from Exeter Central, staff were really helpful and room was spot-on.

Straight across the road from Exeter Central, staff were really helpful and room was spot-on.

Great location near centre of town. Would happily return although the Mercure hotel chain policy of charging for early access to rooms is unfortunately a turn-off. As a consequence I made a decision to spend no additional money in the hotel.

Great location near centre of town. Would happily return although the Mercure hotel chain policy of charging for early access to rooms is unfortunately a turn-off. As a consequence I made a decision to spend no additional money in the hotel.

Amazing experience, like none I've ever had. Very relaxed experience

Amazing experience, like none I've ever had. Very relaxed experience

Had a fantastic couple of nights stay here, the staff were lovely and very helpful, room was excellent and the breakfast was out of this world, would definitely stay here again.

Room was average for the price, but in a great location. Special thanks to the person at checkin who provided tips on restaurants and sights in Exeter that was spot on. Sadly I forget her name but she was terrific and helped to make my time in Exeter great. Check-in was fine and routine, as was checkout. Would stay again if in Exeter

Room was average for the price, but in a great location. Special thanks to the person at checkin who provided tips on restaurants and sights in Exeter that was spot on. Sadly I forget her name but she was terrific and helped to make my time in Exeter great. Check-in was fine and routine, as was checkout. Would stay again if in Exeter

We were so impressed with this wonderful hotel, its professional staff and its proximity to the city centre and train station. Our room was lovely and the staff on reception were so helpful and courteous. We would recommend the hotel.

We were so impressed with this wonderful hotel, its professional staff and its proximity to the city centre and train station. Our room was lovely and the staff on reception were so helpful and courteous. We would recommend the hotel.

This is a lovely hotel right in the heart of Exeter, everything is within easy reach, shops restaurants and pubs. Would highly recommend this hotel

This is a lovely hotel right in the heart of Exeter, everything is within easy reach, shops restaurants and pubs. Would highly recommend this hotel

The hotel is nice but slightly run down- the rooms and men’s toilet do not match the front exterior or the lobby. It is cosy though.

The hotel is nice but slightly run down- the rooms and men’s toilet do not match the front exterior or the lobby. It is cosy though.

I booked the room back in April and on arrival I was given a room on the fourth floor up in the roof. That day it was hot and the room was stifling the window only opened a tiny amount and there was only one tiny window. The air conditioning I don’t think was working properly as there was no relief from this and there was no fan in the room!!

I booked the room back in April and on arrival I was given a room on the fourth floor up in the roof. That day it was hot and the room was stifling the window only opened a tiny amount and there was only one tiny window. The air conditioning I don’t think was working properly as there was no relief from this and there was no fan in the room!!

A good basic hotel. Short walk to the city centre. Lots of places to eat nearby. The room is a bit hot, no aircon. Spacious room.

A good basic hotel. Short walk to the city centre. Lots of places to eat nearby. The room is a bit hot, no aircon. Spacious room.

Super convenient.

Super convenient.

We stayed here for 1 night and was so impressed. Everything was clean and was even treated to some complimentary items. Would definitely come back.

We stayed here for 1 night and was so impressed. Everything was clean and was even treated to some complimentary items. Would definitely come back.

Pleasant staff, lovely entrance to the property, clean room with elegant minimal decor.

A little worn and noisy. Still good overall.