Excellent service, walking distance to Eiffel tower

Excellent service, walking distance to Eiffel tower

Poor service

Poor service

We paid big money for the Eiffel Tower suite and received a welcoming champagne bottle and letter from the General Manager, Marina Goyheneche. Unfortunately, the MAJORITY of amenities in this room were broken. The bathtub did not properly drain, nor did it fill up whatsoever; after complaining to the front desk via phone, we were told that they couldn't do anything about it and that they were well aware of the broken tub but that there wasn't anything they could do. The television had a huge dent and was utterly broken as well; again, we were told the same thing, they were aware, and there was nothing they could do about it. We spoke to the general manager upon checkout and were told that they were sorry for the broken amenities, which negatively impacted our stay in the top-floor Eiffel Tower Suite; however, there was nothing they could do about it. To say this was disappointing is an understatement. Yes, the view was phenomenal, but given these guys are charging a similar price to the Shangri-La with an even better view and renowned reputation for service, for The Eiffel Tower Suite, our stay in the suite was not all that we dreamed it would be. The manager either needs to work with better maintenance staff to fix these recurring issues right away, or she may need a replacement altogether for more effective and efficient staff. Not to take it to replace staff, but given how expensive the suite was, we were kicking ourselves for not noticing the broken amenities and the stai

We paid big money for the Eiffel Tower suite and received a welcoming champagne bottle and letter from the General Manager, Marina Goyheneche. Unfortunately, the MAJORITY of amenities in this room were broken. The bathtub did not properly drain, nor did it fill up whatsoever; after complaining to the front desk via phone, we were told that they couldn't do anything about it and that they were well aware of the broken tub but that there wasn't anything they could do. The television had a huge dent and was utterly broken as well; again, we were told the same thing, they were aware, and there was nothing they could do about it. We spoke to the general manager upon checkout and were told that they were sorry for the broken amenities, which negatively impacted our stay in the top-floor Eiffel Tower Suite; however, there was nothing they could do about it. To say this was disappointing is an understatement. Yes, the view was phenomenal, but given these guys are charging a similar price to the Shangri-La with an even better view and renowned reputation for service, for The Eiffel Tower Suite, our stay in the suite was not all that we dreamed it would be. The manager either needs to work with better maintenance staff to fix these recurring issues right away, or she may need a replacement altogether for more effective and efficient staff. Not to take it to replace staff, but given how expensive the suite was, we were kicking ourselves for not noticing the broken amenities and the stai

They lost my baggage and they did not want to be responsible, it appeared in another guest's room because they were going to put it there by neglect… bad customer service and bad food

They lost my baggage and they did not want to be responsible, it appeared in another guest's room because they were going to put it there by neglect… bad customer service and bad food

My recent stay at Le Metropolitan Paris was an absolute nightmare, largely due to the appalling state of the hotel shower and bathtub. I had high hopes for a comfortable and pleasant stay, but unfortunately, those hopes were shattered the moment I stepped into the bathroom. To put it bluntly, the cleanliness of the shower was absolutely abysmal. The walls were covered in mold and mildew, with grime accumulating in the corners and crevices. The matble had a slimy texture, indicating a complete lack of proper cleaning. It was clear that no effort had been made to maintain even a minimum level of hygiene. The showerhead was equally disgusting. It was clogged with limescale and mold, making it impossible to have a satisfactory showering experience. I couldn't help but feel a sense of disgust throughout my entire time in the bathroom. I immediately reported the issue to the hotel staff and hotels.com hoping for a quick resolution. However, their response was far from satisfactory. The uncleanliness of the hotel shower and bathtub not only ruined my stay but also raised serious concerns about the overall hygiene and maintenance standards of the establishment. A dirty shower is not only uninviting but also poses health risks to guests. Hotels.com does not let me to post the disgunting photos...

My recent stay at Le Metropolitan Paris was an absolute nightmare, largely due to the appalling state of the hotel shower and bathtub. I had high hopes for a comfortable and pleasant stay, but unfortunately, those hopes were shattered the moment I stepped into the bathroom. To put it bluntly, the cleanliness of the shower was absolutely abysmal. The walls were covered in mold and mildew, with grime accumulating in the corners and crevices. The matble had a slimy texture, indicating a complete lack of proper cleaning. It was clear that no effort had been made to maintain even a minimum level of hygiene. The showerhead was equally disgusting. It was clogged with limescale and mold, making it impossible to have a satisfactory showering experience. I couldn't help but feel a sense of disgust throughout my entire time in the bathroom. I immediately reported the issue to the hotel staff and hotels.com hoping for a quick resolution. However, their response was far from satisfactory. The uncleanliness of the hotel shower and bathtub not only ruined my stay but also raised serious concerns about the overall hygiene and maintenance standards of the establishment. A dirty shower is not only uninviting but also poses health risks to guests. Hotels.com does not let me to post the disgunting photos...

Tiny room. Much smaller than specs in superior room description.

Tiny room. Much smaller than specs in superior room description.

The front desk attendant was awesome. The woman that helped us spoke Arabic and was amazing. She is a gem and really good at her job! Breakfast attendants were great too. Room small but actually big for Paris. Location amazing!

The front desk attendant was awesome. The woman that helped us spoke Arabic and was amazing. She is a gem and really good at her job! Breakfast attendants were great too. Room small but actually big for Paris. Location amazing!

The hotel is located in an excellent area at place de mexico, surrounded by restaurants and very close to other nice areas. Everything is walking distance. The room was ok, the breakfast was good and the waiter at the resto was helpful and kind. In the room the safe was not working as well as the phone. The reception was informed, yet they didn't do anything about it. That was pretty disappointing. All in all it is pretty much overpriced given the services.

The hotel is located in an excellent area at place de mexico, surrounded by restaurants and very close to other nice areas. Everything is walking distance. The room was ok, the breakfast was good and the waiter at the resto was helpful and kind. In the room the safe was not working as well as the phone. The reception was informed, yet they didn't do anything about it. That was pretty disappointing. All in all it is pretty much overpriced given the services.

Great central location, super friendly staff. Definitely will stay there again.

Great central location, super friendly staff. Definitely will stay there again.

We visited for 8 days. I arranged a surprise for my wife and the hotel was very helpful in arranging. In addition, they met all my requests such as posting mail. Very pleased with stay. Amazing concierge.

We visited for 8 days. I arranged a surprise for my wife and the hotel was very helpful in arranging. In addition, they met all my requests such as posting mail. Very pleased with stay. Amazing concierge.

Friendly staffs, will come back.

Friendly staffs, will come back.

Very nice hotel with friendly personal.

Very nice hotel with friendly personal.

Room was small, but the concierge is really responsive

Room was small, but the concierge is really responsive

We really enjoyed this hotel and enjoyed a great weekend in Paris. The staff, service and cleanliness we excellent. The room was a bit small but the bathroom was a nice size.

We really enjoyed this hotel and enjoyed a great weekend in Paris. The staff, service and cleanliness we excellent. The room was a bit small but the bathroom was a nice size.

I really enjoyed my stay at this hotel. The staff were friendly and helpful. The location is excellent. The room was a good size with an excellent closet. I didnt think I would use the pool, but had a wonderful and rejuvenating swim and sauna after a long day wandering the streets of Paris.

I really enjoyed my stay at this hotel. The staff were friendly and helpful. The location is excellent. The room was a good size with an excellent closet. I didnt think I would use the pool, but had a wonderful and rejuvenating swim and sauna after a long day wandering the streets of Paris.

We stayed at the Eiffel suit, the view was great! However, the hotel never disclosed that there was a obstruction on the Eiffel view by construction work in another building. The view was still great and I realized that is beyond the hotel control, but considering that only reason someone stays in that specific suit is for the advertised view, the obstruction should had been mentioned during the booking. The hotel staff was very friendly. However, don’t expect anyone assisting you with bringing luggages in and out of the hotel, there is not a bellman service only front desk staff. You have to open the door and take luggage in and out the taxi on your own. The front desk did assist bringing them up to the suit as the elevator is very small and we had 5 pieces of luggages. We had breakfast service and It was fast and delicious! I highly recommend doing that. The room was very spacious, specially for a Paris hotel room. What I found very strange was that there is no a sink to wash your hands after using toilet, basically you have to go all of way around the room into the totally separate bathroom area to wash your hands after using the toilet, this was a bit awkward. Lastly I thought the room lacked of details in the decor. For example there is only one small mirror in the entire suit. It is a hustle to get ready if there is more than one person getting ready at the same time. My husband and I had to do turns to get ready for dinners etc. They should definitely consider to add

The receptionist’s handling attitude was very bad. We responded to the cleaning problem and there were fleas in the room. The receptionist didn't seem to care! Ask me if it is a mosquito bite? I don't believe there will be mosquitoes in Paris!