The hotel stay was a series of annoyances. At check-in we were told (after 15 minutes of awkwardly standing there) that there was a global outage at Hilton thus we couldn’t leave a credit card on file. No problem. The next day we receive a letter under our door telling us to see the front desk to cover charges. The letter made it seem as if we had charged things to the room, when we hadn’t. We paid everything separately as we were told at check in. When I took the letter to the front desk they were most unhelpful. They didn’t know why I received the letter and asked me “what was I asking of her?” I was flabbergasted as I had received the letter and followed up. The series of events continued, we asked for a fan to be sent to the room. An hour later we called back and they shared we should have received it. A knock at the door a few minutes later revealed someone with a heater. When we called down we were told they couldn’t locate a fan so they sent a heater. I simply couldn’t understand the logic. The next day our room wasn’t made up, again another unnecessary annoyance. The hotel itself was fine, it was the pile on principle of unnecessary annoyances that weren’t dealt with professionally and swiftly that took away from the experience.

The hotel stay was a series of annoyances. At check-in we were told (after 15 minutes of awkwardly standing there) that there was a global outage at Hilton thus we couldn’t leave a credit card on file. No problem. The next day we receive a letter under our door telling us to see the front desk to cover charges. The letter made it seem as if we had charged things to the room, when we hadn’t. We paid everything separately as we were told at check in. When I took the letter to the front desk they were most unhelpful. They didn’t know why I received the letter and asked me “what was I asking of her?” I was flabbergasted as I had received the letter and followed up. The series of events continued, we asked for a fan to be sent to the room. An hour later we called back and they shared we should have received it. A knock at the door a few minutes later revealed someone with a heater. When we called down we were told they couldn’t locate a fan so they sent a heater. I simply couldn’t understand the logic. The next day our room wasn’t made up, again another unnecessary annoyance. The hotel itself was fine, it was the pile on principle of unnecessary annoyances that weren’t dealt with professionally and swiftly that took away from the experience.

Easy access by car to hotel. Garage parking in basement. Good restaurant, friendly helpful staff. Close to local city shops

Easy access by car to hotel. Garage parking in basement. Good restaurant, friendly helpful staff. Close to local city shops

Old hotel and over priced

Great hotel, great location. Cannot fault it. Also the views and rooms themselves are great light and airy.

Great hotel, great location. Cannot fault it. Also the views and rooms themselves are great light and airy.

Unfortunately, they couldn't serve slippers for three days stay.

Unfortunately, they couldn't serve slippers for three days stay.

Amazing

Excellent

Excellent

Hotel is in a great location near the train station. The rooms and restaurant were great. The staff is friendly and welcoming. The only issue was that the bed was like sleeping on concrete.

Hotel is in a great location near the train station. The rooms and restaurant were great. The staff is friendly and welcoming. The only issue was that the bed was like sleeping on concrete.

Amazing

Needs more elevator or have elevator repairs done timely.

Needs more elevator or have elevator repairs done timely.

when we arrived, 1 lift out of 2 lifts were out of order. during my 3 nights stay, the room was never made even though I made notice to the house keeping. I am a member of Hilton Honours, but by all means, my experience is not good.

when we arrived, 1 lift out of 2 lifts were out of order. during my 3 nights stay, the room was never made even though I made notice to the house keeping. I am a member of Hilton Honours, but by all means, my experience is not good.

Good

Good

The hotel is well located, the staff are very helpful. But the Twin bed was not comfortable and the most anoying is that we saw a mouse in the dining room!

The hotel is well located, the staff are very helpful. But the Twin bed was not comfortable and the most anoying is that we saw a mouse in the dining room!

Loved our stay at Hilton! Location is ideal, close to shopping and dining area and parking just next door. Very nice, polite and kind staff. We loved the little surprise for my mom’s birthday, made the stay extra special! Will definitely return in the future and cannot recommend enough.

Loved our stay at Hilton! Location is ideal, close to shopping and dining area and parking just next door. Very nice, polite and kind staff. We loved the little surprise for my mom’s birthday, made the stay extra special! Will definitely return in the future and cannot recommend enough.

Front Staffs very welcome and very nice.

Front Staffs very welcome and very nice.

We especially appreciated that the hotel provided bike rentals. This made our stay so easy and wonderful!

We especially appreciated that the hotel provided bike rentals. This made our stay so easy and wonderful!

Location great for transport links and heart of city

Location great for transport links and heart of city

Great location near station . Good quality room . Good WiFi . Nice bar . Decent breakfast . Staff efficient