THIS HOTEL HAD FRESH BLOOD ON 2 BEDS. ONE ROOM DID NOT HAVE A HANDLE OR LOCK. ACTIVE BED BUGS. MANAGER TOLD US SHE WOULD REFUND THE 2 ROOMS AND NOW IS AVOIDING HOTELS.COM WHEN THEY CALL FOR THE REFUND APPROVAL.

THIS HOTEL HAD FRESH BLOOD ON 2 BEDS. ONE ROOM DID NOT HAVE A HANDLE OR LOCK. ACTIVE BED BUGS. MANAGER TOLD US SHE WOULD REFUND THE 2 ROOMS AND NOW IS AVOIDING HOTELS.COM WHEN THEY CALL FOR THE REFUND APPROVAL.

I called ahead to say I wold be arriving later than check in time. Very polite stated not a proble.. When I aarived there were 2 people for check in. Waited 1 1/2 hours on line. The staff remained pleasant throughout such an ordeal and other people realized that and remained patient. The grounds need attention as well as the exterior. The interior can use some freshening up. It did serve my purpose. I was by myself but would not return there for a family stay.

Check in took 3 hours to complete, first 20 minutes we were not informed as to why we weren’t being taken care of. I wasn’t charged a deposit because of the wait but they would’ve been refunded anyways, while initially thankful, it didn’t help. The location is great but the pictures aren’t accurate or truthful. My room had ants, what appeared to be mold in the shower head, broken dresser to where it couldn’t be used, cracks in the walls and a broken bathroom door.

Check in took 3 hours to complete, first 20 minutes we were not informed as to why we weren’t being taken care of. I wasn’t charged a deposit because of the wait but they would’ve been refunded anyways, while initially thankful, it didn’t help. The location is great but the pictures aren’t accurate or truthful. My room had ants, what appeared to be mold in the shower head, broken dresser to where it couldn’t be used, cracks in the walls and a broken bathroom door.

I called ahead to say I wold be arriving later than check in time. Very polite stated not a proble.. When I aarived there were 2 people for check in. Waited 1 1/2 hours on line. The staff remained pleasant throughout such an ordeal and other people realized that and remained patient. The grounds need attention as well as the exterior. The interior can use some freshening up. It did serve my purpose. I was by myself but would not return there for a family stay.

I've been trying to call the hotel and hotels.com to see if I can get a refund it took them three and a half hours to check me and there was a line all the way outside and it was raining so I got soaked I got to the room the bed was not made the bed had dirt and stains everywhere I tell him if I can get another room they told me they had nothing available so I slept on the couch until I can check out in the morning and go find another hotel it was horrible I got pictures that I have sent to the hotel disgusting the shower was full of water and the toilet had somebody's number two

I've been trying to call the hotel and hotels.com to see if I can get a refund it took them three and a half hours to check me and there was a line all the way outside and it was raining so I got soaked I got to the room the bed was not made the bed had dirt and stains everywhere I tell him if I can get another room they told me they had nothing available so I slept on the couch until I can check out in the morning and go find another hotel it was horrible I got pictures that I have sent to the hotel disgusting the shower was full of water and the toilet had somebody's number two

If price is your ultimate consideration you might choose this property. The physical state of the property is not the worst and serves the purposes of a place to rest and perhaps relax but it does have some challenges. The building exteriors are maintained adequately but show signs of wear and tear. There is a mini-golf course and a lake side walk with nic views, both of which could use some repairs and renovation but are in passable condition. The staff (the best aspect of the property) is pleasant and in my observation try to do their best for every customer but in the 2+ hours I waited in the lobby to check in they had to field several difficult guests. They are professional and did well in several circumstances but they need to have more hosts checking people in as it took so long to process the line of people. The room had a stained and worm carpet that was soaked / damp near the TV by the refrigerator and next to the bathroom. Beds and pillows were comfortable and clean but not exceptional. A couple of electric outlets did not work. Only two towels and a floor cloth were supplied. The water temperature was hard to maintain and a comfortable temperature. The internet was fine and the TV had an acceptable variety of channels bot basic and a few premium. Overall it is not a luxury resort but it serves its purpose and if you want a comfortable place to lay your head for a few nihts it works with some minor caveats.

If price is your ultimate consideration you might choose this property. The physical state of the property is not the worst and serves the purposes of a place to rest and perhaps relax but it does have some challenges. The building exteriors are maintained adequately but show signs of wear and tear. There is a mini-golf course and a lake side walk with nic views, both of which could use some repairs and renovation but are in passable condition. The staff (the best aspect of the property) is pleasant and in my observation try to do their best for every customer but in the 2+ hours I waited in the lobby to check in they had to field several difficult guests. They are professional and did well in several circumstances but they need to have more hosts checking people in as it took so long to process the line of people. The room had a stained and worm carpet that was soaked / damp near the TV by the refrigerator and next to the bathroom. Beds and pillows were comfortable and clean but not exceptional. A couple of electric outlets did not work. Only two towels and a floor cloth were supplied. The water temperature was hard to maintain and a comfortable temperature. The internet was fine and the TV had an acceptable variety of channels bot basic and a few premium. Overall it is not a luxury resort but it serves its purpose and if you want a comfortable place to lay your head for a few nihts it works with some minor caveats.

Checking in was a chore. I waited around and had to call out several times for anyone to check me in. I reported to management that the room was musty and smelled of mold. There were holes in the walls, definite water damage on the walls and carpet. Peeled baseboards, No chair, hairdryer or coffee machine as advertised. The fridge had roaches. The drawers were broken and unusable. The room next door was treated for bugs and those bugs migrated to our room the last night we were there. I called and they said we could move rooms for the night but said no because it was only 3 bugs (biting midges) and we would be given only 30 minutes to pack a room for the last 10 hours we would be there was a little much. I ask for any other compensation and "they would have to ask the manager" i woke up in the middle of the night with over 30 of those bugs all over me. I got my stuff and slept in my car. Got my stuff went to check out and reported what happened. I ask for compensation, they said they couldn't but i could call the manager who wouldn't be in until next week.

Checking in was a chore. I waited around and had to call out several times for anyone to check me in. I reported to management that the room was musty and smelled of mold. There were holes in the walls, definite water damage on the walls and carpet. Peeled baseboards, No chair, hairdryer or coffee machine as advertised. The fridge had roaches. The drawers were broken and unusable. The room next door was treated for bugs and those bugs migrated to our room the last night we were there. I called and they said we could move rooms for the night but said no because it was only 3 bugs (biting midges) and we would be given only 30 minutes to pack a room for the last 10 hours we would be there was a little much. I ask for any other compensation and "they would have to ask the manager" i woke up in the middle of the night with over 30 of those bugs all over me. I got my stuff and slept in my car. Got my stuff went to check out and reported what happened. I ask for compensation, they said they couldn't but i could call the manager who wouldn't be in until next week.

This hotel is the worst one I’ve ever been to. Upon my arrival there was police there dealing with an issue. After I checked in I went to my room to find cockroaches, broken furniture, filthy, telephone not working and the list goes on. I went onto the front desk, asked for a new room. I went to that room and experienced the same exact issues so I went back down to the front desk and asked for another new room. And of course that room was just as filthy/moldy and obviously the sheets weren’t cleaned because there was somebody else’s hair on them. I asked for my money back so that I could check out and go to a new hotel and I was denied. I did not have any money left in my budget to change hotels without giving my money back. I was charged a daily resort fee when there is no resort!

The room did not have a very pleasant smell, it was very humid, I had to use a scent spray to freshen the environment. Where the refrigerator was, the table was very damaged and the carpet was stained. The only chair that it had was broken where one sits.

The room did not have a very pleasant smell, it was very humid, I had to use a scent spray to freshen the environment. Where the refrigerator was, the table was very damaged and the carpet was stained. The only chair that it had was broken where one sits.

This hotel is the worst one I’ve ever been to. Upon my arrival there was police there dealing with an issue. After I checked in I went to my room to find cockroaches, broken furniture, filthy, telephone not working and the list goes on. I went onto the front desk, asked for a new room. I went to that room and experienced the same exact issues so I went back down to the front desk and asked for another new room. And of course that room was just as filthy/moldy and obviously the sheets weren’t cleaned because there was somebody else’s hair on them. I asked for my money back so that I could check out and go to a new hotel and I was denied. I did not have any money left in my budget to change hotels without giving my money back. I was charged a daily resort fee when there is no resort!

Great price, Full microwave & large refrigerator Playgrounds & pools for children also put put .

Great price, Full microwave & large refrigerator Playgrounds & pools for children also put put .

Horrible stay.

Horrible stay.

First mixed information was given about what to expect upon arrival, what should have been a 42.00 added cost upon arrival turned out to be 150.00, the pillows were very small,the carpets were water stained, the electrical outlets were faulty for double occupancy of two rooms only one washcloth for each room was provided, a promise of someone coming to my room never happened, debris was all around the entrance of our rooms human hair was on the pillows ,toilet and bathtub. The overall experience was horrible and to be told that my refund of the deposit would take 3-7 business days, just made the stay unbearable, we left way before checkout time, total waste of money.

First mixed information was given about what to expect upon arrival, what should have been a 42.00 added cost upon arrival turned out to be 150.00, the pillows were very small,the carpets were water stained, the electrical outlets were faulty for double occupancy of two rooms only one washcloth for each room was provided, a promise of someone coming to my room never happened, debris was all around the entrance of our rooms human hair was on the pillows ,toilet and bathtub. The overall experience was horrible and to be told that my refund of the deposit would take 3-7 business days, just made the stay unbearable, we left way before checkout time, total waste of money.

The room was run down and smelled like mildew and mold. The bedsheets were dirty and the bathroom was disgusting! We refused to use the shower!

The room was run down and smelled like mildew and mold. The bedsheets were dirty and the bathroom was disgusting! We refused to use the shower!

Property is not well maintained. Rooms have terrible smell. Never going back.

Property is not well maintained. Rooms have terrible smell. Never going back.

Found this place to go to while evacuating for hurricane Milton. Picture definitely make it look way better than it is. The room was not very clean. Roof leak spots. Crumbs and dirty in corners of room. Walls dirty. Broken drywall. No coffee maker or microwave in room. Breakfast was probably the worse looking breakfast and they wanted $9.99. But the staff was amazing and my daughter and I did feel safe. Plus dog friendly.

Found this place to go to while evacuating for hurricane Milton. Picture definitely make it look way better than it is. The room was not very clean. Roof leak spots. Crumbs and dirty in corners of room. Walls dirty. Broken drywall. No coffee maker or microwave in room. Breakfast was probably the worse looking breakfast and they wanted $9.99. But the staff was amazing and my daughter and I did feel safe. Plus dog friendly.

Building and room was in terrible condition. Room smelled bad, carpet stained and dusty, fridge and sprinkler system rusted. No smoke detector. Bed was at least clean and comfortable. Staff was nice, but check-in very slow.

Building and room was in terrible condition. Room smelled bad, carpet stained and dusty, fridge and sprinkler system rusted. No smoke detector. Bed was at least clean and comfortable. Staff was nice, but check-in very slow.

This was a last minute reservation. Otherwise I would not have stayed. The rooms need to be fumigated and the paint needs to be scraped and replaced and the carpet needs to be pulled up and replaced everything in the room stunk of cigarette smoke from years and years of people smoking in the room. However, the bathroom was very clean the. The tub was freshly refinished and sealed and everything was very very freshly bleached. The towels and the linens were so bleached in fact that that was all that you smelled when you sat down or used anything near your face. So that could have been a little bit less. The hotels.com website is showing pictures of the main gate east like as if it was a new motel and it is it's not a new motels very old motel. There are not enough towels or toiletries and the coffee was not very good kind of coffee in the little mini coffee maker. I think very little effort is made to keep these rooms livable for families to visit Disney and stay somewhere on the cheap. However, anybody else who is going to stay there is going to be really disgusted. The outdoor hallways are were covered with vomit and debris from the hurricane. Many of the rooms were occupied by younger people on one of the couples was a John and a hooker and there were a couple of meth heads nobody in management is watching what's going on in the hotel. Would never stay there again.

Where do I begin? The line to check in was two hours long. Not enough staff to handle people tired from running away from Hurricane Milton. What did they expect? They were completely full!!! The first room we were offered had soaking wet carpet, which we did not realize until we took of our shoes. After many calls, we were finally offered another room. The carpet was still damp but not squishing through our toes. Then the fun really began....the bathroom door was not attached at the top hinge so there was no privacy to use the toilet. (I was traveling with a male friend, so that was interesting) The bathroom ceilings and light fixtures were completely rotten and rusty. The phone in the room did not work, so you could not call the front desk. I did not dare put any clothing into any of the drawers as they were nasty. Half the lights did not work. The only thing that seemed ok was the bedding. Thank God!