When I arrived, I waited in a line with 2 other people to check in. After about 10 mins and no movement, as the clerk was running around, the person informed me “their internet is down, they can’t check anyone in. I would have appreciated an announcement and apologies from the desk clerk. Upon asking, she said it should be back up In “10-15” mins. I had already waited close to 30. Finally after waiting an hour, and asking multiple times if they could just check anyone in who has proof they paid in full for a room, they agreed. This is horrible customer service. There should always be a contingency plan for when things such as no internet occur. No one should have to wait over an hour for a room they already paid for and can prove via receipt. I had an early flight with a 4am shuttle and was planning on being able to relax and get to bed early in my room. This delay was aggravating and unnecessary. My understanding is that when I left for my flight at 4am this morning, the internet was still down. Do Better Marriott.

When I arrived, I waited in a line with 2 other people to check in. After about 10 mins and no movement, as the clerk was running around, the person informed me “their internet is down, they can’t check anyone in. I would have appreciated an announcement and apologies from the desk clerk. Upon asking, she said it should be back up In “10-15” mins. I had already waited close to 30. Finally after waiting an hour, and asking multiple times if they could just check anyone in who has proof they paid in full for a room, they agreed. This is horrible customer service. There should always be a contingency plan for when things such as no internet occur. No one should have to wait over an hour for a room they already paid for and can prove via receipt. I had an early flight with a 4am shuttle and was planning on being able to relax and get to bed early in my room. This delay was aggravating and unnecessary. My understanding is that when I left for my flight at 4am this morning, the internet was still down. Do Better Marriott.

It was fine. Problem was collection from the airport. No one told us we had to phone to get collected. We waited over an hour after flying in from the uk. Eventually we asked the other Marriott bus driver if they would call the hotel she very kindly did. Our phones don’t work once we leave the uk unless we pay. Fortune for service. Someone came thankfully. Not really a shuttle service. !

It was fine. Problem was collection from the airport. No one told us we had to phone to get collected. We waited over an hour after flying in from the uk. Eventually we asked the other Marriott bus driver if they would call the hotel she very kindly did. Our phones don’t work once we leave the uk unless we pay. Fortune for service. Someone came thankfully. Not really a shuttle service. !

I liked it

Great staff. Nice shuttle service.

Great staff. Nice shuttle service.

Clean facilities and friendly staff.

Clean facilities and friendly staff.

Great stay, great staff

Great stay, great staff

Great staff and the bistro was nice

Great stay and delicious food!! Very friendly and helpful stuff

Great stay and delicious food!! Very friendly and helpful stuff

Super clean room. Awesome cold AC. Friendly and helpful staff. And a perfect hot, high pressure shower. Will definitely be back next time in Pittsburgh

Super clean room. Awesome cold AC. Friendly and helpful staff. And a perfect hot, high pressure shower. Will definitely be back next time in Pittsburgh

Shuttle service

Shuttle service

Our flights were cancelled and we chose this hotel to stay at since it advertised a shuttle service and what it was rated. The entire check in experience just seemed odd. We called for the shuttle, received friendly and accurate directions. When we arrived to the front desk the woman that was training the new employee asked what brought us in, I told the woman that our flights were canceled. There was no reply, kind of odd. When another guest came to check in towards the end of our group checking in, I seemed a bit rushed rather than just greeting the other party and informing them she would be with them in a moment. I also requested a shuttle back to the airport at noon the next day and was told we would have to do two separate trips since it was the weekend. Another person in our party asked if there were any complimentary toiletries since they did not have them with them, they were informed there was a Walmart 5 minutes away and we could buy a pack for a decent price there. The shuttle driver who was helping us with the pack and plays went above and beyond. Super friendly and hospitable. We had great friendly experiences with the am and pm F&B staff as well as the shuttle driver the next day.

Our flights were cancelled and we chose this hotel to stay at since it advertised a shuttle service and what it was rated. The entire check in experience just seemed odd. We called for the shuttle, received friendly and accurate directions. When we arrived to the front desk the woman that was training the new employee asked what brought us in, I told the woman that our flights were canceled. There was no reply, kind of odd. When another guest came to check in towards the end of our group checking in, I seemed a bit rushed rather than just greeting the other party and informing them she would be with them in a moment. I also requested a shuttle back to the airport at noon the next day and was told we would have to do two separate trips since it was the weekend. Another person in our party asked if there were any complimentary toiletries since they did not have them with them, they were informed there was a Walmart 5 minutes away and we could buy a pack for a decent price there. The shuttle driver who was helping us with the pack and plays went above and beyond. Super friendly and hospitable. We had great friendly experiences with the am and pm F&B staff as well as the shuttle driver the next day.

All good

Was nice but dated and a bit run down.

Was nice but dated and a bit run down.

Check in was smooth and quick. Hoyle is clean and well maintained. Bed comfy. Worked great for my needs.

Room was not the caliber that I accustomed to in Courtyard Marriott. Hotel was average and no amenities in the room. Average for a 1 night stay and was late due to flight delay after midnight but the shuttle was not operating after midnight.

Check in was smooth and quick. Hoyle is clean and well maintained. Bed comfy. Worked great for my needs.

Room was not the caliber that I accustomed to in Courtyard Marriott. Hotel was average and no amenities in the room. Average for a 1 night stay and was late due to flight delay after midnight but the shuttle was not operating after midnight.

Very convenient to the airport

Very convenient to the airport

Front desk supervisor was very helpful. Friendly staff and very clean room.

This place rocks! They helped me get 6 bags of luggage to the check-in counter and i was nervouse since it was just be and my toddler. They were all so kind and helpful. I highly recommend staying. Their breakfast was great too! 5 stars all day!

Front desk supervisor was very helpful. Friendly staff and very clean room.