You can’t beat the price, but next time I’d stay in a different room. Cheap nightly rate for rooms on pool side, which are very humid. Shower and sink in our room drained but extremely slowly and toilet ran for forever after flushing. But, everywhere was clean. Pool was well maintained and the lobby was beautiful and decorated for Christmas. Restaurant is a typical small hotel place, things were alright. Staff for the most part, were wonderful. I have a SD and this hotel was very accommodating. There was a security guard and cameras. Location is excellent. We would stay again.

It was just okay. We had to book very last minute for the Christmas parade. The room was not super clean. Bathroom was a little musty smelling. The hot water would fade in and out during a shower. Hot then cold and back and forth. The outlet beside the bed went out during the stay. It just stopped working. Our TV remote never worked. The noise was pretty significant especially after 9 pm. We ended up right next to the pool that was supposed to close at 11 pm. It was well into the night before everyone left the pool. If I could get a different room, I would consider staying again. It was about a half mile walk to traffic light 8 and Gatlinburg shops and main drag which was the main reason we booked it. Just be away the walk back to the hotel is a little steep.

Nice location in reference to parkway. Restaurant located in lodge had good food. We ate dinner only while there. Take note that breakfast at the lodge is an additional fee. Room I had needed updating. Toilet in room was wobbly. Carpet at transition to tile for bathroom area was coming up and shredded looking. Tub had a stain in it that looked to be from maybe a non-skid mat that was placed at one time. The "extra security lock" on the upper aspect of the door was gone. Just the latch was left. Bed and pillows were comfortable. And check in staff was amazing. The reception area to the lodge was beautifully decorated for Christmas.

Great location, staff. Facilities. Will be staying again

Awesome

We had a fantastic experience at the hotel. The staff was very friendly. The restaurant food was good and a great price. The pool was fantastic. The rooms look a little older, but very clean and comfortable.

The reviews on this hotel are SERIOUSLY misleading. The rooms are “renovated” but it is far more of a “manager special” type of renovation than an actual renovation. There was mold in the corners of the bathroom, cracks and holes in the bathtub, and worst of all, ROACHES!!!! We found 2 roaches in the bathroom on the morning of checkout. I brought it to the attention of the checkout desk clerk. We were told that because of the cold the roaches come in. I have stayed in several hotels and airbnb’s in the area and have never had this issue. Nick, who I am assuming is the manager, was standing nearby during this conversation and accommodated us accordingly, which we really appreciated. However, we will not be staying here again.

The reviews on this hotel are SERIOUSLY misleading. The rooms are “renovated” but it is far more of a “manager special” type of renovation than an actual renovation. There was mold in the corners of the bathroom, cracks and holes in the bathtub, and worst of all, ROACHES!!!! We found 2 roaches in the bathroom on the morning of checkout. I brought it to the attention of the checkout desk clerk. We were told that because of the cold the roaches come in. I have stayed in several hotels and airbnb’s in the area and have never had this issue. Nick, who I am assuming is the manager, was standing nearby during this conversation and accommodated us accordingly, which we really appreciated. However, we will not be staying here again.