The lush gardens & huge pool were a joy. The rooftop bar overlooking the water was a great place to relax with a cocktail before dinner. The spa was very relaxing.

The lush gardens & huge pool were a joy. The rooftop bar overlooking the water was a great place to relax with a cocktail before dinner. The spa was very relaxing.

One of the nicest places we have ever stayed! Beautiful, amazing breakfast buffet, 1621 Restaurant was wonderful, plus a perfect spa day. We will absolutely be back. The best customer service!

One of the nicest places we have ever stayed! Beautiful, amazing breakfast buffet, 1621 Restaurant was wonderful, plus a perfect spa day. We will absolutely be back. The best customer service!

The overall service is good, but the price/what you get relationship is not worth it. The hotel price tag is for 5 star luxury hotel… in this case the towels, amenities are not of one. The service is good but many of the employees said they weren’t paid extra hours so if the bar closes at 12 they stop service at 11. The staff is friendly and helpful. The hotel is located in a convenient place, walkable from any point of the walled city. The offer at the pool is very limited (not good). For being a Sofitel and a luxury hotel, lacks the magic of being at a good hotel. I think the savings they are implementing are not worth it.

The overall service is good, but the price/what you get relationship is not worth it. The hotel price tag is for 5 star luxury hotel… in this case the towels, amenities are not of one. The service is good but many of the employees said they weren’t paid extra hours so if the bar closes at 12 they stop service at 11. The staff is friendly and helpful. The hotel is located in a convenient place, walkable from any point of the walled city. The offer at the pool is very limited (not good). For being a Sofitel and a luxury hotel, lacks the magic of being at a good hotel. I think the savings they are implementing are not worth it.

A

A

Excellent.

Best hotel in Cartagena! Right in the heart of the walled city . Walking distance to restaurants, bars, coffee shops and markets. Rooms were very clean and spacious. Pool area was very nice. The restaurants were also very good. Breakfast buffet served traditional Colombian food along with variety of meats, eggs and pastries. Lunch and dinner also had good options. The drinks were good. Attended a wedding there which was a great venue and time for all of the guests. Staff was friendly. Highly recommend!

Best hotel in Cartagena! Right in the heart of the walled city . Walking distance to restaurants, bars, coffee shops and markets. Rooms were very clean and spacious. Pool area was very nice. The restaurants were also very good. Breakfast buffet served traditional Colombian food along with variety of meats, eggs and pastries. Lunch and dinner also had good options. The drinks were good. Attended a wedding there which was a great venue and time for all of the guests. Staff was friendly. Highly recommend!

Excellent.

Amazing staff

Amazing staff

Lovely, great staff, fabulous food

Lovely, great staff, fabulous food

Excellent

Excellent

The property is excellent, the service is wonderful. The staff goes above and beyond to make your stay an enjoyable experience. I would highly recommend this resort, and will stay there again if I visit Cartagena in the future. A special “thank you” to Pedro who works near the entrance of the hotel for always greeting us with a smile and helpful hand.

We loved everything about our stay here! The service was fantastic. Everyone was extremely nice and helpful. The food and cocktails were all fantastic. The building and grounds were absolutely stunning, and the rooms were well appointed with amenities... robes, slippers, mini bar, nice turn down service, good products, safe, nice closet space, and so on. We had a massage and facial in the spa, and those were all excellent as well. The spa has a steam room and is very nice; the service is excellent. It does not have a ton of amenities (hot tub, sauna, etc). Even the pool chaises were gorgeous. The butler was very responsive. We looked at the other nice hotels while there... this was by far the prettiest one and best located. It is not directly in the middle of shopping, etc, but it is close to everything. The top restaurants were an easy walk. Having Uber sevice was huge too, though we only needed it a few times this was so close to everything. Honestly perfect on every metric, we hope to be back! Even the breakfast buffet and service were lovely and decadent.

We loved everything about our stay here! The service was fantastic. Everyone was extremely nice and helpful. The food and cocktails were all fantastic. The building and grounds were absolutely stunning, and the rooms were well appointed with amenities... robes, slippers, mini bar, nice turn down service, good products, safe, nice closet space, and so on. We had a massage and facial in the spa, and those were all excellent as well. The spa has a steam room and is very nice; the service is excellent. It does not have a ton of amenities (hot tub, sauna, etc). Even the pool chaises were gorgeous. The butler was very responsive. We looked at the other nice hotels while there... this was by far the prettiest one and best located. It is not directly in the middle of shopping, etc, but it is close to everything. The top restaurants were an easy walk. Having Uber sevice was huge too, though we only needed it a few times this was so close to everything. Honestly perfect on every metric, we hope to be back! Even the breakfast buffet and service were lovely and decadent.

It’s a beautiful hotel! I recommend it

It’s a beautiful hotel! I recommend it

Best property and staff.

Best property and staff.

I have visited Santa Clara very often because is the best hotel in the world to me I only leave once I book my next visit Who to name ? Everyone truly !! -Magda thank you for making me feel at home -Jimmy - you know there is a reason for being the employee of the year 2023! - Kenny from 1621 ... so amazing to connect with a professional enamoured of quality & superior service - Eduardo captain at Jardin - no words can express how wonderful is to know how well you are doing & so happy for you as soon you will be a father ! - Patricia - thank you for doing my room every night and morning - your smile made me feel at home each day - Jorge : such a warm & professional man who has always been delivering service above & beyond - Luis (jardin) : your smile is contagious & you make everyone feel incredibly special - Said : chef ! What an honour to meet you , the consistent quality of your food makes me come back again & again - Jesus (maître Jardin) : you are always profesional & ready to excel : your human quality is off the charts - Juan Carlos (repostería) : what an HONOUR to have my favourite dessert for my birthday on the 5th : thank you for always making me feel welcome with my favourite uchuvas and maracuyá - Séñor herrera : entrance : always so lovely to see you, your presence and warm smile always makes me feel coming back home - Adris, Cristian, Roy : since day 1 I have always felt like coming back home & I can't wait to see you again next week Much love

I have visited Santa Clara very often because is the best hotel in the world to me I only leave once I book my next visit Who to name ? Everyone truly !! -Magda thank you for making me feel at home -Jimmy - you know there is a reason for being the employee of the year 2023! - Kenny from 1621 ... so amazing to connect with a professional enamoured of quality & superior service - Eduardo captain at Jardin - no words can express how wonderful is to know how well you are doing & so happy for you as soon you will be a father ! - Patricia - thank you for doing my room every night and morning - your smile made me feel at home each day - Jorge : such a warm & professional man who has always been delivering service above & beyond - Luis (jardin) : your smile is contagious & you make everyone feel incredibly special - Said : chef ! What an honour to meet you , the consistent quality of your food makes me come back again & again - Jesus (maître Jardin) : you are always profesional & ready to excel : your human quality is off the charts - Juan Carlos (repostería) : what an HONOUR to have my favourite dessert for my birthday on the 5th : thank you for always making me feel welcome with my favourite uchuvas and maracuyá - Séñor herrera : entrance : always so lovely to see you, your presence and warm smile always makes me feel coming back home - Adris, Cristian, Roy : since day 1 I have always felt like coming back home & I can't wait to see you again next week Much love

We stayed at the Sofitel for 7 nights in June. The staff and butler team was very attentive to our needs and helped plan activities as well as offered general advice. The location is great within walking distance of everything but on the edge of the old city so at night it was pretty quiet so sleeping was a dream. We often staff is small boutique hotels but we need a big pool given the heat. The pool at the Santa Clara is wonderful, great for the days when you want a resort experience of laying by the pool in your cabana with drinks/good readily available. The sunset view from the terrace bar means you can take in all in without fighting the crowds any night you choose. I plan to come back and will recommend it to friends.

We stayed at the Sofitel for 7 nights in June. The staff and butler team was very attentive to our needs and helped plan activities as well as offered general advice. The location is great within walking distance of everything but on the edge of the old city so at night it was pretty quiet so sleeping was a dream. We often staff is small boutique hotels but we need a big pool given the heat. The pool at the Santa Clara is wonderful, great for the days when you want a resort experience of laying by the pool in your cabana with drinks/good readily available. The sunset view from the terrace bar means you can take in all in without fighting the crowds any night you choose. I plan to come back and will recommend it to friends.

Wonderful staff at an incredible historical hotel.

Wonderful staff at an incredible historical hotel.

Excellent hotel - service was top notch and very accommodating to make your stay in Cartagena amazing