Upon arrival,Hallways and our room was very smelly. Smelled like animal urine. I had to spray air freshener every time my kids and I entered the room. Floors were dirty. Housekeeping needs to dust because it was spiderwebs on light fixtures. Entering the room the door looked like it’s been broken into and they tried to fix it but not stable. Bathroom door handle was on backwards.

Upon arrival,Hallways and our room was very smelly. Smelled like animal urine. I had to spray air freshener every time my kids and I entered the room. Floors were dirty. Housekeeping needs to dust because it was spiderwebs on light fixtures. Entering the room the door looked like it’s been broken into and they tried to fix it but not stable. Bathroom door handle was on backwards.

Horrible and it was nasty and out of order

Breakfast not as described and the key card maker was not in working condition. Room was dirty and fold out bed didn’t have sheets or blankets or anything. Was able to acquire a sheet and a blanket. But no pillows. Place stinks

Breakfast not as described and the key card maker was not in working condition. Room was dirty and fold out bed didn’t have sheets or blankets or anything. Was able to acquire a sheet and a blanket. But no pillows. Place stinks

Horrible and it was nasty and out of order

The room was dirty. I spilled water on the floor and when I wiped it up the paper towel was filthy black. Under the bed I found a used band aide. The sink stopper was forced down in the bathroom and would not drain. We stuck a spoon in it to help the sink drain but it was slow. I asked three times to get the basic two cups, glasses, plates and silverware. I had to call three times and then I went down and picked it up. The guest general meeting room was closed and blocked off for an apparent leak in the ceiling????? This was a 3 story building. This was supposed to be the best price through Expedia but they had cheaper rates posted on their website. Very disappointed. I rented two rooms and had people over for a gathering. All guests were equally disappointed. I feel that I should get some of the $450.00 I spent on the two rooms back. Extremely disappointed. When I reported the sink they told me no one would be there that could fix it until Monday. If I had a screw driver I could have fixed it myself.

Lobby smelled strongly of cat urine, looked clean but the odor was very off putting.

I recently stayed at this hotel and I must say that my experience was extremely disappointing. The internet went down during my stay and when I reached out to the front desk for assistance, I was quickly pushed to call a helpline with no attempt to troubleshoot the issue. It was later revealed that there was a hotel-wide outage, which could have been communicated more effectively. To make matters worse, the front desk staff, including the manager Crystal, displayed unprofessional behavior. When I asked to speak with the manager, I was left on hold for over 15 minutes before being told that the manager was "taking out the trash." This lack of respect and disregard for customer service is unacceptable. Additionally, I was shocked to discover roaches in my room. When I brought this to the attention of the staff, I was told that a work order would be put in and someone would follow up with me. However, I have yet to receive any further communication on the matter. Overall, my experience at this hotel was marred by unprofessionalism and a lack of basic customer service. I would not recommend staying here and I certainly will not be returning. It is important for hotels to prioritize guest satisfaction and this establishment failed to meet even the most basic standards.

I recently stayed at this hotel and I must say that my experience was extremely disappointing. The internet went down during my stay and when I reached out to the front desk for assistance, I was quickly pushed to call a helpline with no attempt to troubleshoot the issue. It was later revealed that there was a hotel-wide outage, which could have been communicated more effectively. To make matters worse, the front desk staff, including the manager Crystal, displayed unprofessional behavior. When I asked to speak with the manager, I was left on hold for over 15 minutes before being told that the manager was "taking out the trash." This lack of respect and disregard for customer service is unacceptable. Additionally, I was shocked to discover roaches in my room. When I brought this to the attention of the staff, I was told that a work order would be put in and someone would follow up with me. However, I have yet to receive any further communication on the matter. Overall, my experience at this hotel was marred by unprofessionalism and a lack of basic customer service. I would not recommend staying here and I certainly will not be returning. It is important for hotels to prioritize guest satisfaction and this establishment failed to meet even the most basic standards.

Wasn’t clean at all … had to change rooms a couple times

Wasn’t clean at all … had to change rooms a couple times

Not the best experience...the service desk ran out of key cards, which wasn't very convenient. When asked for extra towels we were told that we needed to bring the used towels we used to exchange for clean ones. There were strange smells coming from the room next door. There was no late check out. Just not the quality expected from Extended Stay America. I acknowledge that this is not a 4/5 star hotel but this location can and should do better.

Dirty and unsafe. Staff were very kind. I did not stay at this hotel

Dirty and unsafe. Staff were very kind. I did not stay at this hotel

Not the best experience...the service desk ran out of key cards, which wasn't very convenient. When asked for extra towels we were told that we needed to bring the used towels we used to exchange for clean ones. There were strange smells coming from the room next door. There was no late check out. Just not the quality expected from Extended Stay America. I acknowledge that this is not a 4/5 star hotel but this location can and should do better.

Free breakfast is a scam here

Free breakfast is a scam here

The carpet was stained and the iron wasn't working

The carpet was stained and the iron wasn't working

The breakfast options were limited. The toilet was hit or miss. The stove burners should not be used. It was a place to sleep. Very disapplinted.

The breakfast options were limited. The toilet was hit or miss. The stove burners should not be used. It was a place to sleep. Very disapplinted.

The had dirty towels and old drinks and food left in the fridge, bath tub some old . Need update ASAP. Will never here again. So disappoint. For the Oak Brook area

The had dirty towels and old drinks and food left in the fridge, bath tub some old . Need update ASAP. Will never here again. So disappoint. For the Oak Brook area

First room assigned to me reeked smoke, nasty carpet, walls were discolored and hair was in the bathtub. It was so bad I requested another room, the staff was nice and found a better room for me otherwise I would have left and found another hotel. I was only staying for one night thankfully. I don’t recommend staying at this dirty place.

Great

First room assigned to me reeked smoke, nasty carpet, walls were discolored and hair was in the bathtub. It was so bad I requested another room, the staff was nice and found a better room for me otherwise I would have left and found another hotel. I was only staying for one night thankfully. I don’t recommend staying at this dirty place.

Great

Go

Go

This is a very basic hotel, you have to request amenities such as coffee, pot, and cups. The floors of the lobby and the elevators were always dirty, there is garbage piling up around the property room really needs to be redone. It is very worn down and although the staff was very accommodating and nice, they are only there from 7 AM to 11 PM.

This is a very basic hotel, you have to request amenities such as coffee, pot, and cups. The floors of the lobby and the elevators were always dirty, there is garbage piling up around the property room really needs to be redone. It is very worn down and although the staff was very accommodating and nice, they are only there from 7 AM to 11 PM.