Overall, our stay is good. The staff over there are not so friendly as they did not even have a pleasant smile while talking to their customers. Besides that, the parking area at this hotel is a little bit small.

Overall, our stay is good. The staff over there are not so friendly as they did not even have a pleasant smile while talking to their customers. Besides that, the parking area at this hotel is a little bit small.

staff friendly and helpful

staff friendly and helpful

Bad service i booked and paid for double bed with b'fast. They give 2 single baed n without b'fast. Hotel insist and push to expedia. Expedia no responds didn't do anything on my complaints. Disappointing

Bad service i booked and paid for double bed with b'fast. They give 2 single baed n without b'fast. Hotel insist and push to expedia. Expedia no responds didn't do anything on my complaints. Disappointing

It's quite an old place, however, they still managed to keep the hotel clean and room also quite clean. BUT there are a few things I don't like about the hotel. 1st, the front counter staff that process my check-in is not very friendly, he can't accept that there are certain terms regarding hotel check that guest do not know, I was merely just asking more details but I can see his impatience and wants to quickly end the conversation... And the hotel room pillow, although looks clean but when you go near it, you can smell the oily smell on it.. And one of the bed has a few yellow spots on it. I got room 1420 on 14th floor, the room feels weird and I can't sleep at night. Best of luck to anyone who gets this room. Other than that, hotel is ok.

It's quite an old place, however, they still managed to keep the hotel clean and room also quite clean. BUT there are a few things I don't like about the hotel. 1st, the front counter staff that process my check-in is not very friendly, he can't accept that there are certain terms regarding hotel check that guest do not know, I was merely just asking more details but I can see his impatience and wants to quickly end the conversation... And the hotel room pillow, although looks clean but when you go near it, you can smell the oily smell on it.. And one of the bed has a few yellow spots on it. I got room 1420 on 14th floor, the room feels weird and I can't sleep at night. Best of luck to anyone who gets this room. Other than that, hotel is ok.

Ok

Ok

It was a short stay where we pull off during heavily rain evening. Booking through Hotels.com was almost instantly connected with the hotel. Staff is well prepared like expecting our arrival long ago. Impressive staff! We booked delux room however got free upgrade to Junior Suits which is newly refurbish I guess, really nice of that. Stay was pleasant. Just a few points for the hotel attention:- 1) There were no slippers provide? 2) no bath rob too 3) Drinking glasses & toiletries were only one set ? 4) Towels are too old not presentable. It looks like rugs on floors @_@

It was a short stay where we pull off during heavily rain evening. Booking through Hotels.com was almost instantly connected with the hotel. Staff is well prepared like expecting our arrival long ago. Impressive staff! We booked delux room however got free upgrade to Junior Suits which is newly refurbish I guess, really nice of that. Stay was pleasant. Just a few points for the hotel attention:- 1) There were no slippers provide? 2) no bath rob too 3) Drinking glasses & toiletries were only one set ? 4) Towels are too old not presentable. It looks like rugs on floors @_@

Specious room, refurbished, minimal design,

Specious room, refurbished, minimal design,

It was for my little sister ... as her exam hall was nearby. Breakfast apparently wasn’t too good . Otherwise room was perfect

It was for my little sister ... as her exam hall was nearby. Breakfast apparently wasn’t too good . Otherwise room was perfect

Manager is kind enough to call and confirm my booking as well as giving some information about the parking and check in services. Service was okay, however the guest did not get any Drinking water bottles in the room. Wasnt a good experience for the guest who is thirsty. We are happy that The breakfast is provided. However, food provided arent up to the hotel standard. Scones tasted like stones. Pancakes cold and tough. The coffee and drinks provided was the only pleasant experience we got from the breakfast. Hopefully crystal crown could improve and do much better as a 4 star hotel. Please improve!

Manager is kind enough to call and confirm my booking as well as giving some information about the parking and check in services. Service was okay, however the guest did not get any Drinking water bottles in the room. Wasnt a good experience for the guest who is thirsty. We are happy that The breakfast is provided. However, food provided arent up to the hotel standard. Scones tasted like stones. Pancakes cold and tough. The coffee and drinks provided was the only pleasant experience we got from the breakfast. Hopefully crystal crown could improve and do much better as a 4 star hotel. Please improve!

Spacious room. Good breakfast choice. Old hotel but rooms well maintained. Shower cubicle in my room does not flow into the drainage hole as the angle of the slope of the floor is not sloping towards the drainage area so there is always a huge puddle of water which I find annoying.

Spacious room. Good breakfast choice. Old hotel but rooms well maintained. Shower cubicle in my room does not flow into the drainage hole as the angle of the slope of the floor is not sloping towards the drainage area so there is always a huge puddle of water which I find annoying.

The location is good and the room is spacious

The location is good and the room is spacious

The hooked the property quite last minute but when we arrived, we didn’t have to wait for long to get our room. We stayed at the executive suite and there was a nespresso machine provided with two complimentary espresso capsules. The room was neat, bright and clean. Loved the sheets and pillow. Downside is, we could hear the corridors. Kids running and shouting in the morning. Complimentary breakfast choices were ok, usual typical, not anything beyond expectations. Location wise, it was pretty close to the place we are having an event which is at The Grounds, KL. Overall, everything was good. Would prefer a brighter lighting in the toilet for makeup.

The hooked the property quite last minute but when we arrived, we didn’t have to wait for long to get our room. We stayed at the executive suite and there was a nespresso machine provided with two complimentary espresso capsules. The room was neat, bright and clean. Loved the sheets and pillow. Downside is, we could hear the corridors. Kids running and shouting in the morning. Complimentary breakfast choices were ok, usual typical, not anything beyond expectations. Location wise, it was pretty close to the place we are having an event which is at The Grounds, KL. Overall, everything was good. Would prefer a brighter lighting in the toilet for makeup.

Front desk service was excellent. Other than that I would not want to come back. Lobby air conditioner was hot and I don’t think all air conditioner were on. Bed sheets stink, pillow cases too. I was shocked to have found a lady panties hung in the cupboard when I opened it. I guess the housekeeping didn’t perform their job up to mark. The hotel isn’t willing to call me a cab for my travel 45 minutes later. I can’t figure out why. Upon checking out, the counter was just about to cash in their till. I waited for long for my deposit to be returned and it took ages. So I went to the breakfast to grab a drink n came back. The hotel shouldn’t be rated 4 stars as indicated on their plaque at the reception. This is the worst hotel ever I’ve stayed for the year. Will not consider this hotel again anymore.

Front desk service was excellent. Other than that I would not want to come back. Lobby air conditioner was hot and I don’t think all air conditioner were on. Bed sheets stink, pillow cases too. I was shocked to have found a lady panties hung in the cupboard when I opened it. I guess the housekeeping didn’t perform their job up to mark. The hotel isn’t willing to call me a cab for my travel 45 minutes later. I can’t figure out why. Upon checking out, the counter was just about to cash in their till. I waited for long for my deposit to be returned and it took ages. So I went to the breakfast to grab a drink n came back. The hotel shouldn’t be rated 4 stars as indicated on their plaque at the reception. This is the worst hotel ever I’ve stayed for the year. Will not consider this hotel again anymore.

The tv reception is poor.

its good location.

Value for money

Value for money

Fairly comfortable. Big room, reasonably clean. Has a safe box for valuables which was useful. Linen provided for the bathroom could be improved. WiFi was fast.

Fairly comfortable. Big room, reasonably clean. Has a safe box for valuables which was useful. Linen provided for the bathroom could be improved. WiFi was fast.