Staff lovely. Hotel at bit tired.

Staff lovely. Hotel at bit tired.

The hotel looks fantastic on photos but disappoints on arrival. It feels very dated, the lift is temperamental at best, the hotel smells a little (mainly of it being old) and the rooms were really not what I expected. The tap in my room was leaking all night, the iron left dirt marks on my shirt. The main thing is that based on the photos I was expecting a well kept room but was greeted with room which felt old, not looked after and generally not what I expect from a 4 star hotel. That said, there were some positives. Reception staff was lovely and the bed was comfortable.

The hotel looks fantastic on photos but disappoints on arrival. It feels very dated, the lift is temperamental at best, the hotel smells a little (mainly of it being old) and the rooms were really not what I expected. The tap in my room was leaking all night, the iron left dirt marks on my shirt. The main thing is that based on the photos I was expecting a well kept room but was greeted with room which felt old, not looked after and generally not what I expect from a 4 star hotel. That said, there were some positives. Reception staff was lovely and the bed was comfortable.

Beautifully presented, spacious room with comfy bed, great wifi and a restaurant attached that delivers pizza! I was on the ground floor, and I'm used to peace and quiet, so I was occasionally disturbed by people walking by and talking noisily, so might be worth asking for a room on a higher floor if this is likely to disturb you.

Beautifully presented, spacious room with comfy bed, great wifi and a restaurant attached that delivers pizza! I was on the ground floor, and I'm used to peace and quiet, so I was occasionally disturbed by people walking by and talking noisily, so might be worth asking for a room on a higher floor if this is likely to disturb you.

Stayed here for our wedding night. Requested a champagne bucket with ice and glasses to be delivered to our room however never arrived.

Stayed here for our wedding night. Requested a champagne bucket with ice and glasses to be delivered to our room however never arrived.

Great hotel. Comfortable room. The only issue was no WiFi connection given where the room was positioned in the hotel. Staff tried to help but it wouldn’t work.

Great hotel. Comfortable room. The only issue was no WiFi connection given where the room was positioned in the hotel. Staff tried to help but it wouldn’t work.

we spent two nights in room 1 and found it incredibly noisy. It only has single glazed windows despite being about three feet from a cobbled road. It is also directly across from reception and conversations could be heard at all times. Two nights with poor sleep didn’t make for a good experience.

we spent two nights in room 1 and found it incredibly noisy. It only has single glazed windows despite being about three feet from a cobbled road. It is also directly across from reception and conversations could be heard at all times. Two nights with poor sleep didn’t make for a good experience.

From our initial reception from Lalita, through to our checkout, a beautiful experience. Certainly, the experience was made even better to be upgraded to the most beautiful suite! The facilities were top notch

From our initial reception from Lalita, through to our checkout, a beautiful experience. Certainly, the experience was made even better to be upgraded to the most beautiful suite! The facilities were top notch

Wonderful

Although the room was compact , furnishing were good as was bathroom good value for money central location.

Nice centrally located hotel staff super helpful and friendly well worth the money

Nice centrally located hotel staff super helpful and friendly well worth the money

Great hotel. But if I have an 11 o’clock checkout, I’d rather your rather “chatty” housekeeping staff would turn it down a bit from 9 o’clock. It’s a weekend and some of us need our beauty sleep more than others 😀😀

Great hotel. But if I have an 11 o’clock checkout, I’d rather your rather “chatty” housekeeping staff would turn it down a bit from 9 o’clock. It’s a weekend and some of us need our beauty sleep more than others 😀😀

Good sized room with a large bathroom and roll top bath.

Started off by getting charged £15 because we were 50 minutes early for check in, despite room being ready. Got to the room and it felt like a sauna. I understand air conditioning is not as prevalent in the UK as in other places but this is a hotel and most hotels have air conditioning. Fortunately there was a shift change and the new receptionist tried to fix it, to no avail. I had to go down and request another room which fortunately they were able to manage. I was very appreciative of this and it made the stay much more manageable. Bed was ok and pillows were hard as a rock…ended up bundling up tshirts to sleep on. Other than that the stay was ok. I think next time I’ll go to a bigger chain of hotels.

Started off by getting charged £15 because we were 50 minutes early for check in, despite room being ready. Got to the room and it felt like a sauna. I understand air conditioning is not as prevalent in the UK as in other places but this is a hotel and most hotels have air conditioning. Fortunately there was a shift change and the new receptionist tried to fix it, to no avail. I had to go down and request another room which fortunately they were able to manage. I was very appreciative of this and it made the stay much more manageable. Bed was ok and pillows were hard as a rock…ended up bundling up tshirts to sleep on. Other than that the stay was ok. I think next time I’ll go to a bigger chain of hotels.

Great location in the city centre. Room was like a sauna though. Check in staff were great and helpful. Charged a late fee for checking out (40 minutes late). Would have appreciated a call to the room if it was enough of an issue to charge for. Receptionist said they tried to call - not really sure what that means. Wouldn’t go back again purely based on a £15 over charge. Good way to start loosing business quickly.

Great location in the city centre. Room was like a sauna though. Check in staff were great and helpful. Charged a late fee for checking out (40 minutes late). Would have appreciated a call to the room if it was enough of an issue to charge for. Receptionist said they tried to call - not really sure what that means. Wouldn’t go back again purely based on a £15 over charge. Good way to start loosing business quickly.

Nice hotel in a good location in Nottingham city centre. The room was very comfortable, clean and well appointed. Also quiet despite an excellent city centre location. Slightly disappointed to be charged £15 for an early check-in despite only being half an hour early and being told the room was ready. And the bathroom door handle fell off. The latter just a minor thing. Overall would recommend.

Nice hotel in a good location in Nottingham city centre. The room was very comfortable, clean and well appointed. Also quiet despite an excellent city centre location. Slightly disappointed to be charged £15 for an early check-in despite only being half an hour early and being told the room was ready. And the bathroom door handle fell off. The latter just a minor thing. Overall would recommend.

pub has great food.

pub has great food.

Friendly staff, nice room great location.

Friendly staff, nice room great location.

Another relaxing night in the best hotel In Nottingham