I had a problem with the air conditioner and they immediately moved me to another room. Staff were friendly.

I had a problem with the air conditioner and they immediately moved me to another room. Staff were friendly.

The accessible room was in shoddy condition for a Hilton. The blinds were all scratched up it broke as soon as I got in the room and was stuck down so I couldn’t use the window.

The accessible room was in shoddy condition for a Hilton. The blinds were all scratched up it broke as soon as I got in the room and was stuck down so I couldn’t use the window.

Didn't like the dining options. Breakfast was terrible.

Never stayed at the hotel. Checked in to realize they had changed my room which did not meet my wife’s needs. Complained at the front desk and they assured me the room would be refunded. Never received a refund. Expedia was no help. Call several times got told we’d be contacted. Nothing ever happened.

3 stars because they dont tell you their is a charge for parking. A hotel room should come with free parking, thats aburd. 30$ to park at a hotel I paid for is unacceptable

Very nice and clean.

Very nice and clean.

Room smelled like barbecue smoke

Room smelled like barbecue smoke

Staff were so friendly and helpful! Beautiful place

Staff were so friendly and helpful! Beautiful place

Nice hotel in downtown Louisville within easy walking distance of several bars and restaurants. We stayed there because we were doing a date night cooking class which is held in an offshoot of the hotel itself. Very convenient! Nice bar and rooftop restaurant on the 8th floor as well. Self parking was $22

Nice hotel in downtown Louisville within easy walking distance of several bars and restaurants. We stayed there because we were doing a date night cooking class which is held in an offshoot of the hotel itself. Very convenient! Nice bar and rooftop restaurant on the 8th floor as well. Self parking was $22

Little unsafe area. But not awful.

Was fine. Was disappointed that my window shade wouldn’t go up so I had a dark room all day. There was not a way to put it up as they’ve transitioned to an electronic system. Which would work as long as it wasn’t broken like it was. Some staff was incredibly kind, but some really seemed like they didn’t my want to be there. Wish breakfast was free, but it is what it is. Everything else was fine. Not great, not terrible, just fine.

Little unsafe area. But not awful.

Was fine. Was disappointed that my window shade wouldn’t go up so I had a dark room all day. There was not a way to put it up as they’ve transitioned to an electronic system. Which would work as long as it wasn’t broken like it was. Some staff was incredibly kind, but some really seemed like they didn’t my want to be there. Wish breakfast was free, but it is what it is. Everything else was fine. Not great, not terrible, just fine.

Very good

Very good

There were "fancy" electric window shade operators which didn't work on 2 of 2 windows. Homeless people were camped out beneath our window (2nd floor) and seemed to be in an arguement all night, every night. Cleanliness was far from the standards of Hilton which I'm accustomed to. We spent 2 nights for a convention and never used our vehicle which was parked in their lot. I was in shock to find out there was a $53 parking fee due at the end of our stay for using the Hilton parking garage. That was a first for this world traveler to be charged for on site parking. The girl at the front desk could certainly use some training in hospitality and courteousy when greeting guests. The exterior of the front entrance was absolutely filthy to the point of wanting to walk tiptoed over the threshold. The courtesy van had a broken handle on the sliding door for guest entrance, requiring us to enter the front and crawl up and over the front seat (we ain't young) for entering and exiting. The one plus I'll give the place was the 2 shuttle drivers James and Roderick were very accommodating and courteous.

There were "fancy" electric window shade operators which didn't work on 2 of 2 windows. Homeless people were camped out beneath our window (2nd floor) and seemed to be in an arguement all night, every night. Cleanliness was far from the standards of Hilton which I'm accustomed to. We spent 2 nights for a convention and never used our vehicle which was parked in their lot. I was in shock to find out there was a $53 parking fee due at the end of our stay for using the Hilton parking garage. That was a first for this world traveler to be charged for on site parking. The girl at the front desk could certainly use some training in hospitality and courteousy when greeting guests. The exterior of the front entrance was absolutely filthy to the point of wanting to walk tiptoed over the threshold. The courtesy van had a broken handle on the sliding door for guest entrance, requiring us to enter the front and crawl up and over the front seat (we ain't young) for entering and exiting. The one plus I'll give the place was the 2 shuttle drivers James and Roderick were very accommodating and courteous.

Convenient location

Convenient location

Chose this hotel because of the excellent rating. This goes to show that ratings are definitely not always accurate. The lobby was nice but the room was rundown and shabby. Beds were comfortable but the pillows were terrible. Did not get maid service or fresh towels. Had to go to the front desk to get towels. The view was absolutely terrible. The parking garage was nasty and lacked any security at all. It’s ridiculous to pay what I paid for a room in a hotel that was rated excellent and still have to pay 22 a day for parking in a garage that was disgusting and not secure at all. Absolutely will not stay here again.

Chose this hotel because of the excellent rating. This goes to show that ratings are definitely not always accurate. The lobby was nice but the room was rundown and shabby. Beds were comfortable but the pillows were terrible. Did not get maid service or fresh towels. Had to go to the front desk to get towels. The view was absolutely terrible. The parking garage was nasty and lacked any security at all. It’s ridiculous to pay what I paid for a room in a hotel that was rated excellent and still have to pay 22 a day for parking in a garage that was disgusting and not secure at all. Absolutely will not stay here again.

I tried to check in when I arrived at 12:00 knowing that they may not have any rooms available, which is typically not an issue. The front desk attendant told me that I could not and had to wait until 3:00. Fairly cold about it too. I was traveling with the boss and the person wasn't helpful at all to him either. THE OTHER front desk attendants on duty after 3:00 were great, very helpful.

I tried to check in when I arrived at 12:00 knowing that they may not have any rooms available, which is typically not an issue. The front desk attendant told me that I could not and had to wait until 3:00. Fairly cold about it too. I was traveling with the boss and the person wasn't helpful at all to him either. THE OTHER front desk attendants on duty after 3:00 were great, very helpful.

For a room costing over $300/night this place is not worth it. This goes on our "One & Done" list.

For a room costing over $300/night this place is not worth it. This goes on our "One & Done" list.

We always stay here when we visit Louisville. Love the rooftop and location, close to all of our favorite places. Will continue to stay here when in town.