Small group staying for a week. Breakfast was not available on several mornings despite being included. Had to request room cleaning. Front desk was under staffed.

The front doors do not operate correctly. You have to open them manual. The thermostat in my room #416 was smashed out. I took a photo went down to front desk to show the clerk (Cindy) on duty. She said, another one. Never offered to put me in a different room. To busy with her conversation on her cell phone.

The front doors do not operate correctly. You have to open them manual. The thermostat in my room #416 was smashed out. I took a photo went down to front desk to show the clerk (Cindy) on duty. She said, another one. Never offered to put me in a different room. To busy with her conversation on her cell phone.

I have stayed in this hotel before in the past, but this stay wasn't up to those standards. The linen had stains, the bed was uncomfortable and stained.

I have stayed in this hotel before in the past, but this stay wasn't up to those standards. The linen had stains, the bed was uncomfortable and stained.

The hotel was in an area which is undergoing renovation to the surrounding street and building. The staff was extremely friendly and helpful. Quite interesting to see the chronology of renovations done on the hotel itself. Easy walking distance to state Capitol and short drive to all things Abraham Lincoln.

The hotel was in an area which is undergoing renovation to the surrounding street and building. The staff was extremely friendly and helpful. Quite interesting to see the chronology of renovations done on the hotel itself. Easy walking distance to state Capitol and short drive to all things Abraham Lincoln.

We had stayed in this hotel previously and the experience was fine, except for the lackluster breakfast. The location is great for accessing Springfield sites. This visit, our room was without a closest so there was a somewhat rickety home-use quality type rolling rack for hanging clothes positioned in front of the windows. There weren't any hangers for coats, etc. The iron was sitting on the floor and the ironing board was propped against the wall. The entry ceiling light was out so the bathroom light was the only option. I used the lobby restroom in the evening and two of the four lights were out. I noticed a sign apologizing for no breakfast that morning. The next morning, the breakfast room was open but there were few options. The very nice woman working the space said the food delivery hadn't been made which was apparently the excuse the day before. She basically brought out everything they had on hand. The renovation photos hanging in the lobby are kind of ironic at this point, too. We understand there are new owners. Hopefully they have plans to update and take advantage of the great location and what the place could be.

We had stayed in this hotel previously and the experience was fine, except for the lackluster breakfast. The location is great for accessing Springfield sites. This visit, our room was without a closest so there was a somewhat rickety home-use quality type rolling rack for hanging clothes positioned in front of the windows. There weren't any hangers for coats, etc. The iron was sitting on the floor and the ironing board was propped against the wall. The entry ceiling light was out so the bathroom light was the only option. I used the lobby restroom in the evening and two of the four lights were out. I noticed a sign apologizing for no breakfast that morning. The next morning, the breakfast room was open but there were few options. The very nice woman working the space said the food delivery hadn't been made which was apparently the excuse the day before. She basically brought out everything they had on hand. The renovation photos hanging in the lobby are kind of ironic at this point, too. We understand there are new owners. Hopefully they have plans to update and take advantage of the great location and what the place could be.

Staff was very rude when checking in. I had to go to the desk 3 times for the room keys to be replaced, lost being especially pillows.crappy free breakfast. That should be enough.

Enjoyed my stay. The room was nice and clean. Seems understaffed like most places these days. Front desk needed help. I noticed no breakfast was served either day. Maybe take that off the room amenities.

Enjoyed my stay. The room was nice and clean. Seems understaffed like most places these days. Front desk needed help. I noticed no breakfast was served either day. Maybe take that off the room amenities.

Staff was very rude when checking in. I had to go to the desk 3 times for the room keys to be replaced, lost being especially pillows.crappy free breakfast. That should be enough.

One of our biggest reasons for staying here was that breakfast was offered. We did not get the advertised free breakfast. And most guest had to wait 10-15 minutes before anyone would help them at the front desk. We have stayed here numerous years during the annual Route 66 Mother Road Festival. Due to the free breakfast and the close proximity to the festical. It has gradually went down hill every year. This will be our last time staying.

No staff, no restaurant, no bar, empty Snack shop, no bottled water, It was a bed and that’s it Staff for major events like Route 66, it’s the same disappoint year after year

One of our biggest reasons for staying here was that breakfast was offered. We did not get the advertised free breakfast. And most guest had to wait 10-15 minutes before anyone would help them at the front desk. We have stayed here numerous years during the annual Route 66 Mother Road Festival. Due to the free breakfast and the close proximity to the festical. It has gradually went down hill every year. This will be our last time staying.

No staff, no restaurant, no bar, empty Snack shop, no bottled water, It was a bed and that’s it Staff for major events like Route 66, it’s the same disappoint year after year

The 1st day there was no breakfast, the 2nd day they breakfast was pittiful. The waffle irons were off with no mix. There were croissants, 3 pieces of french toast sticks, biscuits, and cereal. We reserve rooms at hotels that provide breakfast and this one made it sound like they had a big breakfast buffet(i review their company site too before reserving). Most of what they say they have, they do not. This hotel could be amazing, but i think most of the staff doesnt want to do anything. We had 1 front desk lady that was amazing. All the others were rude and acted like they were bothered by guests asking them questions or needing something.

The 1st day there was no breakfast, the 2nd day they breakfast was pittiful. The waffle irons were off with no mix. There were croissants, 3 pieces of french toast sticks, biscuits, and cereal. We reserve rooms at hotels that provide breakfast and this one made it sound like they had a big breakfast buffet(i review their company site too before reserving). Most of what they say they have, they do not. This hotel could be amazing, but i think most of the staff doesnt want to do anything. We had 1 front desk lady that was amazing. All the others were rude and acted like they were bothered by guests asking them questions or needing something.

Not sure if I left to early Thursday but there was no breakfast one of the main reasons I select this hotel.

Not sure if I left to early Thursday but there was no breakfast one of the main reasons I select this hotel.

Also a smooth transaction

Also a smooth transaction

The hotels day has come and gone. It’s a solid affordable pet friendly place to stay but it’s fraying around the edges. My room had obvious water damage and the toilet constantly ran and the air wouldn’t actually get cooler than 73 despite the thermostat saying it was. That said, it’s in a decent location relative to the capitol, parking is free, breakfast is included and the rooms are decent size.

The hotels day has come and gone. It’s a solid affordable pet friendly place to stay but it’s fraying around the edges. My room had obvious water damage and the toilet constantly ran and the air wouldn’t actually get cooler than 73 despite the thermostat saying it was. That said, it’s in a decent location relative to the capitol, parking is free, breakfast is included and the rooms are decent size.

Springfield, Illinois doesn't get enough attention regarding the architecture one will see in the downtown area. The futuristic art deco extends itself to this property. This hotel is a tribute to the 60s and the era of the grand hotel. However this property is no museum piece. The rooms have been updated and are spacious. It's clean and you won't find easier parking in Springfield. With that said it is a very large property and with that do come the occasional trappings of maintaining all that. There were some issues with getting into my room because if a low battery on the door lock. I was also charged twenty dollars more than the Expedia price but as if writing have not had a chance to look into a resolution. Even so I would stay there again and would even take my family there. I wish the best to the owners in there continued efforts to keep a grand lady going.

HVAC did not work, and hotel staff knew but front desk still put us in the room. Maintenance personnel were unable to repair and did not fully understand the problem with HVAC (I was better able to diagnose than he was). Toilet was loose on base. Bath soap was in odd plastic containers instead of standard options. Overall felt like a very sub-par hotel property, and would not stay here again.

HVAC did not work, and hotel staff knew but front desk still put us in the room. Maintenance personnel were unable to repair and did not fully understand the problem with HVAC (I was better able to diagnose than he was). Toilet was loose on base. Bath soap was in odd plastic containers instead of standard options. Overall felt like a very sub-par hotel property, and would not stay here again.

Springfield, Illinois doesn't get enough attention regarding the architecture one will see in the downtown area. The futuristic art deco extends itself to this property. This hotel is a tribute to the 60s and the era of the grand hotel. However this property is no museum piece. The rooms have been updated and are spacious. It's clean and you won't find easier parking in Springfield. With that said it is a very large property and with that do come the occasional trappings of maintaining all that. There were some issues with getting into my room because if a low battery on the door lock. I was also charged twenty dollars more than the Expedia price but as if writing have not had a chance to look into a resolution. Even so I would stay there again and would even take my family there. I wish the best to the owners in there continued efforts to keep a grand lady going.

Springfield is a historic city. A lot of it is run down and the Statehouse Inn tries its best to keep up, but it’s at best a 3 star hotel. No pool. Room service is spotty. Breakfast has spoiled food. Fitness room has outdated equipment. However, Maids are very friendly. Staff is kind about everything. The hotel manager was fabulous. She works very hard. Bed was clean and cozy. Room was comfortable.

Everything was very clean and fresh. A really nice mid century modern hotel.

Everything was very clean and fresh. A really nice mid century modern hotel.